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Work Background
ZenitechSenior Project Manager/Scrum Master
May. 2023Vilniaus, Lithuania- Responsible for overseeing the successful delivery of complex projects from inception to completion.
- Liaison between cross-functional teams, stakeholders, and executive management to ensure project goals are met within scope, budget, and schedule.
- Contributing to the overall success of the Project Management chapter.
- Collaborating with other team members to develop and refine project management processes and methodologies.
- Providing mentorship and coaching to junior team members.
- Facilitating agile ceremonies and ensures team members are following agile practices as a Scrum Master.
- Removing any obstacles that may impede progress.
- Fostering a culture of continuous improvement, encouraging the team to learn from their successes and failures to optimize future performance.
ZenitechProject Manager Scrum Master
Sep. 2022 - May. 2023Vilniaus, Lithuania- Facilitated Scrum ceremonies, including daily stand-ups, sprint planning, retrospectives, and sprint demos.
- Coached the development team on Agile principles, values, and practices to help them adopt and maintain a successful Scrum process.
- Acted as a servant leader, facilitating communication and collaboration among team members, stakeholders, and product owners.
- Facilitated the resolution of obstacles within the team, promoting a positive and productive work environment.
- Conducted regular retrospectives to continuously improve the Scrum process and identify areas for improvement.
- Tracked and reported on progress, performance, and delivery metrics to stakeholders and management.
StrongPointProject Manager
Jan. 2022 - Sep. 2022Lithuania- Managed the full project life cycle for multiple complex retail technology projects including smart store solutions, self-checkout software, and retail back office systems integrations.
- Led cross-functional teams consisting of software engineers, QA specialists, and business analysts to deliver innovative retail technology solutions to clients.
- Developed project plans, timelines, and budgets, and tracked project progress using Agile methodologies.
- Facilitated requirements gathering sessions with clients and stakeholders to understand their business needs and ensure solutions met their expectations.
- Conducted regular status meetings with project teams and stakeholders to communicate progress, identify and resolve issues, and ensure project success.
- Managed and negotiated project scope, schedules, and budgets to ensure projects were delivered on-time, within budget, and to the highest quality standards.
- Developed and maintained strong relationships with clients, stakeholders, and project teams to ensure continued success and repeat business.
Blue BridgeIT Project Manager
Sep. 2019 - Jan. 2022Vilnius- Manage end-to-end infrastructure projects, including data center migrations, cyber security upgrades, and network infrastructure upgrades
- Develop project plans, timelines, budgets, and resource plans
- Lead cross-functional teams of engineers, architects, and vendors to deliver projects on time and within budget
- Monitor project progress and identify risks and issues, and work with stakeholders to mitigate them
- Develop and maintain relationships with internal and external stakeholders
- Ensure that project documentation is complete and up-to-date
- Lead as Technical IT Project Manager in projects which needs deeper knowledge of IT infrastructure and services
- Supervising implementation of lessons learned from projects to companies continuing improvement process
TranscomJunior SSC Analyst
Dec. 2018 - Sep. 2019Vilnius, Lithuania- Create and manage effective schedules by taking into account business requirements, labor law, scheduling rules, and employees needs;
- Prepare yearly, monthly, daily and intraday call volume, average handling time, and staffing forecasts;
- Forecast the long-term and short-term headcount requirements for budget planning and service level coverage
- Administrate data and report from workforce management software;
- Analyse actual KPIs values and identify improvement opportunities.
Gjensidige BalticClaims Administrator
Jul. 2015 - May. 2018Lithuania- Coordinate insurance process across departments, tracking claims and reporting on aggregate metrics.
- Review claim submissions and determine eligibility and level of coverage.
- File claims, enter data, and update databases with current daily information
- Communication with clients via telephone, consulting, claims registration.
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