Dell EMCMaintenance Operations Analyst; Enterprise
Apr. 2013 - Aug. 2015Franklin, MA● Prepare maintenance renewal quotes as directed by Inside Sales and SQA management
● Perform administrative tasks throughout the renewal process including contract scrubbing, equipment audits, and quote Tee Up’s
● Communicate directly with inside sales rep, and maintain one to one relationship with rep ● Stay up to date on all standard operating procedures and evolving program guidelines
● Maintain contract information in the worldwide oracle contracts management database
● Collaborate with the field in order to manage and track contracts activity for auditing, renewal, installation, de-installation and upgrade activity of customer assets ● Train and mentor new employees
● Extensive knowledge of EMC CORE product configurations
● Leverage salesforce.com for complete workload management
● EMC System proficiency in: SYR, SAP / Propel, Catalyst and Oracle, including Install Base, OKS, RQF and OCO
● MVSS Team Lead