Mary Phillips - Fractional Product Manager, MTMP Consulting, LLC

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Work Background

MTMP Consulting, LLCOwner - Product Management Consulting / Contracting

Mar. 2020Denver, Colorado, United StatesI plug into organizations' product teams as a fractional Product Lead / Manager, helping to define the roadmap and product direction and executing that plan. And jump in on the 100s of things that come up in between! "It was great working with Mary. Great communication, quick responses and quality work. She went above and beyond to deliver detailed guidance to improve our product." - CEO "Mary delivered great work on the [project], was quick to deliver and was very independent in learning the platform. I enjoyed working with her and will likely have additional jobs for her in the future." - VP, Product "Mary was awesome! She was so patient with all of our needs and always available and quick to communicate. Would highly recommend and use her again!" - Business Owner "Everything you touch turns to gold." -CTO

BullhornPrincipal Product Manager

Dec. 2018 - Feb. 2020Greater Denver Area - remote• Product Line Owner/Manager of two products with $6M revenue. Led a cross-functional team responsible for revenue, retention, and delivery metrics with 100% achievement in the fiscal year. Conducted monthly analysis on financial metrics to ensure any revenue and churn drivers with a product origin were well-understood and properly prioritized on the roadmap. • Within 90 days after closing a significant acquisition, analyzed a set of comparable product offerings, made a strategic recommendation for the overall product portfolio, and set the roadmap and execution plan for the subsequent 6-12 months. Presented that analysis and recommendation to executive groups for signoff. • Planned and drove the execution of a product launch from a legacy product to a v2 product, encompassing a UI overhaul as well as new feature sets. Assembled and enabled cross-functional teams impacted and benefitting from the launch. Within 9 months, went from the beginning of beta clients to 95% of customers adopting the v2 product.

AptoSenior Product Manager

Apr. 2017 - Dec. 2018Greater Denver AreaFull-desk product manager/owner on the broader leadership team. Responsible for roadmap development and execution for a CRM and deal management system for commercial real estate. • Took over a major launch plan three weeks after starting and immediately contributed to filling in go-to-market gaps. Assumed full product management responsibilities after launch to triage feature requests and product defects for a complex back office accounting product. • Launched billing.apto.com, the first platform designed off of the Salesforce platform that connected its data and Zuora API in a fresh design experience. • Conducted product experiments to help shape strategy and roadmap decisions, showcasing that data organization was a key purchasing factor and product expectation. • Served as the interim data team manager for two months as the core team members were backfilled, sustaining a critical business function. Defined current data service products, aligning executive stakeholders.

CenturyLink CognilyticsSenior Lead Product Manager

Oct. 2016 - Apr. 2017Greater Denver AreaFull-desk Product Manager for Model Controller, a cloud-based SaaS platform that allows organizations to manage the execution, history, and repository of all decision-making data science models across functional groups. I create the roadmap, break it into epics and down into stories with user and business requirements, and serve as the Product Owner for the Dev team in an Agile environment. Lead both product development and product marketing efforts. Within the first week, I built the short- and long-term product roadmap with signoff from leadership. Within the first 90 days, I: • Wrote user and administrative guides. • Wrote a full regression testing script, used by the Development team each sprint cycle. • Revamped the sales demo presentation, created a one-page product sell sheet, and put together a sales training presentation. • Participated in sales calls with customers as well as sales training calls. • Served as the Scrum Master; implemented a structured sprint schedule with milestones. • Managed the day-to-day efforts of the Development team, prioritizing work, writing stories, and signing off on sprint work.

BullhornProduct Manager

Dec. 2014 - Jul. 2016Greater St. Louis Area• Technical Product Manager: wrote stories, led grooming sessions, managed business requirements and acceptance criteria, and served as the point of reference for Development/Engineering as items moved through the development funnel. • Managed two development teams to prioritize sprints and releases in a SCRUM/Agile environment. * Partnered with the Product Lead to plan and execute the product roadmap. • Communicated product-related information out to cross-functional stakeholders and consumed product-related feedback from those stakeholders as well as customers. • Specific product launches included a more user-friendly search mechanism within the product and user-facing analytics tools (KPI tracking), starting from writing the stories through incorporating feedback from beta clients. * Spent 6 releases as the PM for one of the company's top initiatives: internationalizing the product platform and user experience via a full UI refresh. Unsolicited commentary when I communicated my departure: "Sorry to hear that you are leaving. You are the best PM that I have ever worked with. Whereever [sic] you are going is very lucky! Good luck!" -Senior UI Developer "I’ve never had a better working relationship with a product owner." -Senior Developer "I will miss you very very very very very very very very very very very very very very very very very very very very very very very very very much! Your epic intros were epic. I loved working with and solving problems with you. We accomplished great things!" -Senior Director, Software Architecture "We were lucky to have you as long as we did." -VP/GM

Charter CommunicationsProduct Manager

Feb. 2013 - Nov. 2014Greater Denver AreaMember of the product deployment team responsible for executing Charter’s #1 strategic priority. • Managed the successful and on-time product deployment plan of removing analog signal for 30% of Charter’s service areas, resulting in a fully-digital product platform with 200+ HD channels and 100Mbps Internet speed. • Core responsibilities included working cross-functionally on all aspects of market readiness, Product, Engineering, Care, and Marketing elements for the digital transition plan. Oversaw and documented business rules and use cases, partnered with corporate and local teams, and tightly managed the implementation timeline.

Charter CommunicationsProduct Manager

Jan. 2012 - Feb. 2013Greater Denver AreaKey Accomplishments: • Formulated the re-launch strategy for our in-home wireless Internet product and drove all efforts around gaining internal team input and consensus (see link below). • Developed a monthly dashboard to monitor product performance and to more proactively identify product lifecycle issues to be addressed, which was communicated to the appropriate stakeholders to drive business decisions. • Recognized a chronic customer need to provide better wireless signal throughout the home and conducted a pilot market trial of a wireless extension technology; monitored the customer experience and internal operational impact to ultimately recommend not moving forward with the technology. • Analyzed a value-added services product line and recommended sunsetting the product; managed the end of life and customer communication process through its retirement. • Won a nomination-based quarterly award for Outstanding Performance Impacting the SPMO after 7 months in my position.

University of Chicago MedicineSenior Lead Application Analyst

Sep. 2011 - Dec. 2011Greater Chicago Area

Wisconsin School of BusinessMBA Graduate

Aug. 2009 - May. 2011Madison, Wisconsin Area• Awarded a full academic scholarship. • Elected Honor Board representative in the Graduate Business Association. • Co-organized the University of Wisconsin School of Business Case Competition. • GPA: 3.8 / 4.0. • First year: You can read my account of the first year on the blog linked below. • Second year: Taught and mentored first year students on interviewing questions and tactics.

Nestle USAMBA Marketing Intern

May. 2010 - Aug. 2010Greater Denver Area• Recommended a strategy for the 2011 tactical marketing plan based on targeted geographic markets. Analyzed syndicated, promotional, and customer data and recommended large metropolitan areas to grow the brand and presented findings to management. • Managed a product renovation for Lean Pockets: coordinated a consumer claims test, identified the skus and timeline, analyzed the cost implications, and made a final recommendation. Coordinated multiple cross functional resources and gained team consensus. • Developed the strategy for the LEAN POCKETS® Facebook page. Managed agency selection, content development, project launch, promotional tactics, and maintenance strategies. Resulted in an emotional connection with consumers by creating a social media touchpoint.

Cambridge Health AllianceApplications Analyst

Mar. 2007 - May. 2009Cambridge, MASummary: expert on clinical software applications and operational workflows to build electronic medical record systems for Ambulatory clinics, Inpatient units and Emergency Departments. • Successfully implemented an electronic medical record system for three emergency departments, which involved leading a team of five analysts, developing project plans, analyzing workflows and operational processes, and managing issue resolution, which resulted in the successful adoption of the system by more than 400 users. • Facilitated information transfer and partnered with multiple stakeholders of the project including other IT teams, internal customers, and vendors by leading meetings and organizing communication between groups, yielding the successful completion of more than 500 project-related tasks. • Initiated training sessions to mentor and support other analysts and software users, elevating the product knowledge of the analyst team and enabling them to take on more complex projects, and simplifying the end product for users.

Systems Seminar ConsultantsPlacement Coordinator

Jun. 2006 - Jan. 2007Madison, Wisconsin AreaI placed Information Technology professionals in various full-time and contract endeavors while expanding the number of companies for which SSC recruits.

Epic Systems CorporationProject / Application Manager

Sep. 2003 - Jun. 2006Madison, Wisconsin AreaSummary: Project Manager and implementation specialist for the EpicCare Inpatient suite of healthcare software applications, with particular product expertise around clinical documentation. • Led a team of six and developed a customized strategy for Thedacare, resulting in the successful implementation of the electronic medical record for their inpatient therapeutics department in just four months. • Coordinated the implementation efforts for the inpatient clinical system at Kaiser Permanente, Epic’s largest customer, leading to a promotion of Application Manager after six months; continued in this role on five additional clients. • Mentored five other individuals on varying projects by teaching them product and industry best practices, all of whom went on to move from the Coordinator to the Manager position. • Won Honorable Mention in a company-wide creative writing contest and the “Rubik’s Cube Award” for problem-solving capability for the completion of complex system design efforts on the Kaiser Permanente project.