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Work Background
ConsultingHuman Resources Director
Jan. 2023
The CCS CompaniesHuman Resources Business Partner
Nov. 2022Salem, New Hampshire, United States
Easterseals NHHuman Resources Manager
Nov. 2018 - Apr. 2023
Easterseals NHHuman Resources Manager
Nov. 2018 - Jul. 2022Oversee and manage the customer service and compliance for all staff and stakeholders
Initiate, manage, oversee and complete special projects from beginning to end, including but not limited to licensure procedures, inner office facilitation, communications, new directives and staff impacting programs and benefits as well as recruiting and onboarding initiatives.
Oversee, update and continue to promote staff discounts, milestones and incentive reward programs
Manage a team of Human Resource staff, ensuring staff are following schedules, completing data entry and job duties
Work with staff within departments to ensure workflow, procedures and upcoming licensure requirements are met
General office management including but not limited to, staff walk in requests for files, documents and inquiries, clerical and data entry for HRIS processing Utilizing software and programs to create and maintain data recording tools such as microsoft office, smartsheets, HTML intranet and HRIS systems.
Recruit, Onboard and full cycle employees through licensing of employment
Harbor CareHuman Resources TA, HR assistant
Jan. 2017 - Jul. 2018Worked closely with Clinic Director in managing tasks, Department managers and items as requested Researched, prepared, gathered and edited agendas and documents Company Wide announcement creation for training, safety, maintenance and new office protocols.
Oversaw the director’s deadlines and ensured managers were following requested initiatives Assisted supervisors with equipment, budgeting, HR, acquisition forms, CEU training forms and reimbursement procedures. Managed office personnel needs for supplies, equipment, furniture, maintenance, IT issues or requests Assisted in the review of and implementation of HRSA requirements for funding of FQHC
Initiated and created a call center pilot program for proficient and successful patient satisfaction within the reception department. Oversaw call center metrics and reporting to determine proficiency and FTE needs for multiple departments within the organization.
CallogixQuality Assurance Coordinator
Apr. 2006 - May. 2014Bedford, NH
CallogixQuality Assurance Coordinator and Director
Jan. 2006 - Jan. 2014Assisted HR with hiring, onboarding, training and quality assurance implementation for employee success
Traveled to prospective clients, introducing Customer Service programs and applicable call center data
Liaison for customer service matters between contractor company expectations and client expectations
Incorporate CRM tactics for employee development
Work with all account managers for quality and employee performance reviews
Managed team of six specialists and oversaw nearly 200 employees daily quality monitoring
Create and maintain informational job aids, announcements and training materials
Created and ran employee incentive monetary programs and created and distributed company monthly newsletter
Resolved caller inquiries with an above average AHT
Assisted callers with claims, COB, MAPD, MS and PS departments Experienced with private insurance product types and claims processing as well as Rx and dental coding
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