IBM Global Process ServicesManager, Operations (Recruitment Process Outsource)
Mar. 2014 - Aug. 2015Eastwood City, Libis, Quezon CityManage program coordinators and a team lead who were responsible for managing the day-to-day operations of a Recruitment Process program
Ensure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met. Provide leadership and management to coordinators; provide training and development
Coach and mentor Regularly conduct program team meetings.