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Work Background
IndépendantTransformational Coach
Mar. 2022Birmingham, England, United KingdomTransformative Coaching explores a client’s inner world of beliefs, assumptions, values, and expectations to create greater possibilities for a way to be in life. Achievements: Boost confidence, improve work performance, and build effective communication skills to help a young client choose a career. Helped clients increase self-awareness and confidence, achieving results and improvement in job satisfaction.
American ExpressFraud Analyst
Jan. 2018Brighton, England, United KingdomI was promoted from my role as a Consumer Care Professional to assuming my current role as a Content Expert.
I serve as a Fraud Scanning Specialist, execute change verification activities, and examine fraud assessment reports in order to identify culprits as well as victims via the ATO/non-rec cards to effectively stop and prevent future cases. I collate an array of resources to facilitate the UK market's understanding of IPT fraud by reviewing inbound and outbound calls in addition to CAS-WFIS -CSP-IMS - GO2- I-Search Sepamail. Some key achievements include: • I was promoted to the Content Expert position in May 2019. • Displaying a keen eye to detail by closely monitoring business operations which resulted in reducing budgets considerably.
INFOSET sprlHead of Business Operations
Aug. 2012 - Jun. 2015Kinshasa, Congo (DRC)In this role I spearheaded the customer service initiatives across departments in coordination with General Management Team, streamlined trade regulations, and developed necessary communication media channels and tools. I also managed the organisation's production and extraction functions by mentoring the Operations Team, establishing strategic distribution factors, administering the change management activities, and overseeing the unification of the Sales and Logistics Service Departments. Some key achievements include: • Designing and incorporating business values with employee development tools during half-year and year-end evaluations. • Introducing JD Edward's Oracle system in Congo for the first time. • Constructing a system to execute the logistic and distribution operations of petrol products for the SEP Congo company in addition to arranging a commercial view and informing the Consultants In-charge upon project transfers.
Abaques Sabaudia TaxisManaging Director
May. 2008 - Jul. 2012Annemasse, Auvergne-Rhône-Alpes, FranceI oversaw the daily management of activities for an automobile assistance company in connection with a leading French Health and Automobile Assistance organisation. I created a tracking system, chaired regular team meetings, and implemented business goals regarding community engagement and awareness initiatives. Some key achievements include: • Partnering with a major French Health and Automobile Assistance corporation in addition to procuring contracts with English and Spanish companies.
Bayer Healthcare France - Gaillard (74)IT Manager
Jan. 2002 - Dec. 2008Gaillard, Auvergne-Rhône-Alpes, FranceAt this company I headed the operations for a Medical Information System services product targeted at physicians which accurately recorded their patients, prescription habits, and scientific preferences. Assisted with creation of company objectives, developed training schedules, and examined the purchase data compiled from sales and marketing reports. Some key achievements include: • I contributed towards a 30% decrease in the department budget. • Hosting training workshops on the utilisation of specific information systems. • Successfully renewing the IT equipment with a sales force of 200 commercial components via a careful hardware selection strategy to create an unique computer workspace in accordance with company regulations.
Groupe Cegedim - Division SantésurfInformation Technology Trainer
Aug. 2000 - May. 2002Boulogne-Billancourt Area, FranceAt this company I served as a Trainer that specialised in Sales and Management training for CRM Team Users. I resolved potential issues and delegated tasks regarding Professional Relations, and Expense Management modules in accordance with Medical Staff regulations. I also executed internal training programs to facilitate team members’ growth. A key achievement here includes: • Proffering my services to a pharmaceutical organisation’s head office team coaching them on data analysis and extractions in addition to performing on-site assessments regarding clientele interaction, market research as well as data collection and reports.
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