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Work Background
Wells FargoCloud Application Transformation Lead (EMEA & APAC)
Aug. 2022 - Jul. 2023London, England, United KingdomSkills: Microsoft Azure · Google Cloud Platform (GCP) · Business Relationship Management · Communication · Ad Hoc Reporting · Microsoft Excel · Snow · Analytical Skills · Microsoft 365 · Program Management · Audit Management · m365 · Microsoft Project
Wells FargoInternational Banking and Commercial Real Estate Technology Lead
Mar. 2021London, England, United KingdomSkills: Communication · Customer Service · Ad Hoc Reporting · Microsoft Excel · Snow · Analytical Skills · Microsoft 365 · Application Management Services · Data Analytics · Problem Solving · Technical Discussions · Agile & Waterfall Methodologies · Business Relationship Management · Product Development · New Product Implementations · Product Launch · Change Management · Project Delivery · Leadership · Cross-functional Team Leadership
Wells FargoCo-Head Regional Technology (a.i.) & Head of Technology Projects, EMEA at Wells Fargo Bank N.A.
Jul. 2017 - Oct. 2018London, United KingdomSkills: Communication · Customer Service · Ad Hoc Reporting · Microsoft Excel · Coaching · Project Management · Relationship Building · Problem Solving · Technical Discussions · Team Leadership
Wells FargoHead of Technology Change, EMEA
Dec. 2016 - Oct. 2022London, United KingdomSenior technology infrastructure manager accountable for EMEA technology change. Technology program sponsor & lead for the new Wells Fargo's EMEA HQ at 33 King William St, as well as lead engagement for all trade floor business areas.
Wells FargoEMEA Technology Relationship Manager
May. 2016 - Dec. 2016London, United KingdomSenior infrastructure manager responsible for the technology fit-out of Wells Fargo's new EMEA HQ at 33 King William St. Also responsible for the delivery of end user & trade floor technologies, as well as lead engagement for all trade floor business areas.
UBSEnd User Program Manager - Corporate Centre IT
Jan. 2014 - May. 2016LondonAccountable & responsible for delivery of all end user programs & projects to my 35,000 strong user base. Successfully managed the migration of approximately 50,000 mailboxes from Exchange 2003 to 2010. Managed delivery of Lync UC migration through to Skype for Business, as well as the delivery of a 'stateless' VDI solution to my business which included migration off of thick clients. Accountable for managing the RTB service for all Corporate Centre business area users.
UBSWin 7 & Office 2010 Program Manager
Jul. 2011 - Jan. 2014London, United KingdomManaging the Windows 7 rollout and hardware refresh for my divisional users (circa 16,000 users), managing the remediation of 750 SCCM & Web applications, as well as 1,200 MS Office macros/databases applications. Other key day-to-day duties include management of and regular reporting on the RAID, monthly metrics, core team co-ordination, migration planning and business engagement. Project lead for the deployment of MS Lync Unified Communications suite to 16,000 users globally, including management of and regular reporting on the RAID, monthly metrics, migration planning and business engagement. Recently responsible for the End User infrastructure of globally, both onshore and offshore. Own and manage monthly billing, product volumes, and reporting to 15 separate business areas whilst pursuing cost efficiencies where possible.
UBSOperations & Risk IT – Offshore Infrastructure Manager/PMO
Jan. 2011 - Jul. 2011Operations & Risk technology stakeholder for all offshore projects (CTB) globally. Responsible for managing the RTB service for Operations & Risk e.g. Forecasting, Inventory management, incident, & headcount management, service improvement/escalation, product innovation, and stakeholder management. Managing the tactical review of offshore development with a goal to improve user experience, collaboration with onshore colleagues, and define strategic direction for this space.
UBSPMO / Infrastructure Project Manager
Jan. 2010 - Jan. 2011Responsible for the delivery of all Offshore projects for Operations & Risk in China, Eastern Europe, & India. Developed, initiated, and implemented a full service review for all Operations & Risk offshore locations. Managing the tactical review of offshore development with a goal to improve user experience, collaboration with onshore colleagues, and define strategic direction for this space. Project Manager for server rationalisation initiative which involves consolidation of the Ops & Risk server estate.
Barclays CapitalHPC Engagement Management - VP
Jul. 2008 - May. 2009Global lead for the Grid Computing team into the FX, Emerging Markets, DCRM, and ABSA Capital business areas, as well as numerous IT application teams. Global management of grid related projects. Key Achievement:
Successful engagement of front office business streams ensuring their grid requirements and ad hoc computing needs were delivered in a timely and optimal manner. Previously, no engagement function existed. As the dedicated point of contact I worked directly with stream representatives to understand their needs and ensure these were met e.g. Patch deployments, business application developments that affected the grid, capacity management. Core Activities and Expertise:
Chair and minute weekly engagement meetings to discuss and resolve issues, analyse capacity utilisation, future grid requirements, stream application developments, and grid related projects. Work with grid engineering to ensure stream activities are deployed seamlessly and ensure a highly developed understanding of the business requirements, enabling the ability to influence how activities are scheduled and ensure their interests are maintained. Produce a weekly report detailing poignant topics for each stream for discussion with senior IT management. Manage the business expectations, capacity requirements and reflect these in the grid product roadmap and strategy documentation. Manage project activities e.g. stream code deployment, grid standards implementations and reporting to senior management. Present and discuss strategic documents with my client streams. Minute and incorporate feedback into the master documents for implementation as part of the relevant project.
UBSUK & EMEA REC Regional Manager - Director
Apr. 2006 - Jul. 2008Regional ITI liaison into UK and EMEA real estate teams. Deputy to REC team manager and responsible for leading the regional team members in their day-to-day activities. Key Achievements:
Shaped the process to capture unknown IT spend within real estate projects to provide better forecasting capability to individual IT product owners, as well as real estate project managers. Realised global financial projections of approximately £100 Million IT spend for 2007. Chosen to attend Advanced Leadership training course to prepare me for future career challenges. Core Activities and Expertise:
Project sponsorship, financial/resource forecasting, project socialization and approval, plus regular project and financial reporting to senior management. Managed stakeholder relations with the business and Group/Corporate Real Estate representatives ensuring client requirements were delivered. Managed stakeholder relations with IT product managers and financial controllers ensuring their forecasts reflected their financial projections and with IT program/project teams ensured efficient running of projects. Successful reporting of project progress to Group Real Estate ensuring IT timelines fitted into their plans.
UBSVoice Applications Product Manager - Director
Apr. 2005 - Apr. 2006Voice application lead managing a global team. Handling technology such as Avaya voicemail, audio conferencing, call on demand, blast voicemail and global mobile vendor management e.g. Vodafone, Verizon, AT&T, Swisscom. Key Achievements:
Promoted to Director February 2006 and awarded extra responsibility of mobile vendor management. Negotiated £3 Million reduction in UK mobile voice spend. Negotiated the change of mobile vendors in Australia to reduce costs, and better meet the business needs. Implemented a tactical plan to better use under-utilised regional audio conferencing capacity to free capacity on the London and Stamford bridges during London/NY busy periods. Gained senior management approval to expand in-house audio conferencing capacity thus ensuring sufficient capacity allowing the business to operate as they needed. Core Activities and Expertise:
Defined, agreed, and reported the relevant product SLA’s, and KPI’s with the business representatives. Ensured sufficient capacity availability for each product under my ownership. Close coordination with network and firewall product managers to ensure compatibility with their product. Owned relationship with external service providers/vendors ensuring agreed SLA’s were adhered to. Collated and produced weekly reporting for all voice products for presentation to senior management.
UBSAssociate Director, X-Stream Infrastructure Manager, IBD IT - Associate Director
Apr. 2003 - Apr. 2005Global Head of desktop, infrastructure, and mobile technology within IBD IT with a global team. Managed the strategic direction of each technology ensuring the businesses interests were upheld and catered for. Key Achievements:
Represented UBS at the Vodafone Enterprise Customer Forum where future product strategy was presented, debated and prioritised. Managed the successful project delivery of blackberry devices to 3000+ Corporate Financiers globally within agreed budget and timeframes. Successfully managed a diverse and globally spread team of technical analysts & project managers. Core Activities and Expertise:
Compiled and managed resource, project budgets reporting both to IBD IT management and the business. Accountable for project implementations from the infrastructure, desktop and mobile arenas. Managed risk, capacity, incidents, change management and SLA’s for the all arenas. Chairperson for the IBD ‘Desktop and Mobility Steering Committee’. IBD IT representative across numerous internal technical forums e.g. Desktop, Mobile, Telecoms. Worked closely with, and advised the IBD IT global support teams in EMEA, the US and Asia-Pacific.
UBSGlobal EUP Manager, IBD IT - Associate Director
Jan. 2001 - Apr. 2003Global lead for desktop technology within IBD IT. Contributed and managed the strategic direction as part of a cross stream forum within the Investment Bank. Key Achievements:
Promoted to Associate Director in February 2002. Designed global process to manage ad hoc patching requirements to minimise risk to the business. Successful upgrade from NT4 to Windows XP incorporating full application/hardware testing. Successfully migrated 3000+ front office users from MS Mail to MS Outlook and MS Exchange. Completed numerous training courses e.g. ITIL Foundation, ITIL Service Management In Action, Project and Program Management, as well as Managing within the Law. Core Activities and Expertise:
24/7 management of the global desktop arena for 3000+ business users. Ensured successful and timely delivery of all projects originating from the desktop arena. Created and co-chaired the IBD ‘Desktop and Mobility Steering Committee’. Managed the complete business application portfolio e.g. OS, Email, Core and ad hoc applications. Managed the workload for regional resource in the UK, US, Asia Pacific, and numerous indirect staff. Represented my stream on numerous internal technical forums e.g. Desktop, Mobile, Telecoms.
Kvaerner E&CDesktop Support Manager/Desktop Support Analyst
Nov. 1997 - Jul. 2000Manager to a team of support analysts responsible for supporting approximately 800 London staff. Promoted to desktop lead from support analyst in January1999. Ensured agreed SLA’s were met for the numerous business areas. Responsibility for supporting a diverse user base across multiple engineering disciplines. Assisted in managing the migration from Windows 3.1 to Windows NT OS.
Trend Control SystemsJunior Project Engineer
Jan. 1990 - Jun. 1992
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