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Work Background
Trident Research LLCIT Operations Technical Lead
May. 2024
Trident Research LLCSr. System Administrator, ISSO
May. 2023 - May. 2024Austin, Texas, United StatesEnsured the network and information security for Trident Research, all relevant projects. Maintained the appropriate government accreditations to permit continued use of necessary systems.
Evaluates system design, reviews and maintains the security posture for existing systems, compile and draft security related documentation for system accreditation, develop and administer user training, and assist users with security related tasks.
Support full life cycle security for company development projects. Review highly sensitive personnel information, develop profiles, assist in all aspects of personnel security administrative processes.
Support and maintain network infrastructure to include mitigating user troubleshooting issues.
Trident Research LLCISSO / System Administrator
Oct. 2022 - May. 2024Austin, Texas, United StatesEnsured the network and information security for Trident Research, all relevant projects. Maintained the appropriate government accreditations to permit continued use of necessary systems.
Evaluates system design, reviews and maintains the security posture for existing systems, compile and draft security related documentation for system accreditation, develop and administer user training, and assist users with security related tasks. Support full life cycle security for company development projects. Review highly sensitive personnel information, develop profiles, assist in all aspects of personnel security administrative processes.
Support and maintain network infrastructure to include mitigating user troubleshooting issues.
Trident Research LLCSystem Administrator
Mar. 2021 - Oct. 2022Austin, Texas, United StatesThe Systems Administrator is responsible for, but not limited to installing, configuring, and maintaining Trident Research’s local area network (LAN), wide area network (WAN), data communications network, operating systems, and physical and virtual servers. Performing system monitoring and verifying the integrity and availability of hardware, network, and server resources and systems. Reviewing system and application logs and verifying completion system backups. Analyzing network and server resource consumption and controlling user access. Installing and upgrading software and maintaining software licenses. Must be willing to learn additional technologies and standards as necessary to perform the duties outlines herein.
Trident Research LLCInformation Technology Specialist
Jul. 2019 - Mar. 2021Austin, TexasThe IT Tech position is responsible for selecting, implementing and maintaining the Company's technology infrastructure.
Key areas of responsibility include providing internal technical support to users, performing technology/software installations, selecting technology solutions, network reliability, network security and improving the efficiency of Company processes with technology.
NTT DATA ServicesAnalyst
Aug. 2018 - Jun. 2019Austin, Texas AreaHandle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers
Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning
Handle issues pertaining to Novell Migration Xerox Printer Management
Acer America Corp.Computer Repair Technician
May. 2015 - Aug. 2018Temple, TexasReviews customers complaint to determine details of equipment problems
Disassembles machines to examine parts, for wear or defects, using hand or power tools and measuring devices
Conducts diagnosis of problems according to customer complaint
Advises customer call center concerning equipment operation, maintenance, or requests approval for advanced repair
May communicate with or conducts rework to ensure successful and efficient repair of units
Repairs laptop or desktop units according to requirements, using hand or power tools and measuring devices
Reassembles machines after making repairs or replacing parts
Analyzes equipment performance assess equipment functioning
Cleans, or adjusts mechanical parts to maintain machines' operating efficiency and to prevent breakdowns or repeat return for repair
Inspects units for cosmetic defects and reports findings in traveler
Completes repair ticket (traveler)
Installs and configures new equipment, including operating software or peripheral equipment as required
Reads and researches specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustments
Maintains repair parts inventories and places order for any additional parts needed for repairs
Reinstalls software programs or adjust settings on existing software to fix machine malfunctions
Compares findings with the customer’s reported problem and advises customer call center of failures found
Runs basic tests (mri and e-test)
Learns and uses new processes and procedures for the WUR repair line
Killeen ISDStudent Worker
Aug. 2013 - May. 2014Killeen/Harker Heights, Tx Area
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