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Work Background
American Assurance USAVice President of Sales and Operations | Business Transformation Executive
Jan. 2020Richmond, Virginia, United StatesAt American Assurance, we deliver comprehensive life and health insurance solutions tailored for individuals and businesses. Our offerings include group health plans vital to corporate benefits packages for small and large organizations. As Vice President of Sales and Operations, I drive the expansion of our benefits packages, enhance our commercial offerings, and establish our reputation as a dependable insurance provider. Key Achievements: ✯ Sales Innovation: Achieved a 25% increase in sales revenue by implementing innovative insurance products, showcasing our market agility. ✯ Customer Loyalty: Boosted customer retention by 40% through effective retention strategies and advanced CRM system integration. ✯ Developed and executed strategic cross-functional partnerships and consulting practices that positioned the company as a market leader in health plans and employee benefits. ✯ Business Transformation: Led strategic initiatives that improved process efficiency, customer engagement, and revenue growth. ✯ Group Health Insurance Development: Developed flexible group health plans that enhance corporate clients' ability to attract and retain talent. ✯ Target Account Management: Utilized market data analysis to optimize engagement strategies with HR leaders at large group organizations. This resulted in a 20% increase in new logo targets identified and engaged within six months. ✯ Operational Excellence: Streamlined operations to reduce costs by 25% and improve service delivery. Additional Expertise: ✯ Finance and Strategy: Oversee budgeting and financial planning and ensure compliance with government regulations. ✯ Human Resources and Consulting: Handle collective bargaining and payroll enhancements and implement HR strategies that increase employee engagement. Commitment:
American Assurance is dedicated to providing solutions that protect and enhance the lives of our clients and support businesses by effectively managing their employee benefits.
Rentokil TerminixDirector of Sales
Jan. 2018 - Feb. 2020Northeast MarketsAs Director of Sales at Rentokil North America, I lead a comprehensive commercial sales (B2B) organization across the Northeast Market, encompassing Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, Ohio, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, and Puerto Rico. My leadership spans all facets of the sales process, including route sales, direct sales, business development, and sales management. Key responsibilities and accomplishments include: ✯ Team Leadership: Oversee oversaw a diverse team of 10 Regional Sales Managers and 216 B2B and B2C Sales Professionals while directly coordinating with 5 Regional Directors, 22 District Managers, and 950 Route Sales/Service Technicians. My leadership ensured cohesive operations and strategic alignment across multiple states, enhancing team effectiveness and unified performance. ✯ Market Penetration: Drive significant sales initiatives for service and SaaS sales across vital industry segments such as Healthcare, Food Processing, Multi-Family Housing, Hospitality, Facilities Management, and Retail. ✯ Strategic Oversight: Develop and execute robust sales strategies that effectively address customer needs and maximize market opportunities, significantly contributing to the organization's sustained growth and market presence. ✯ Employee Engagement: Implemented innovative engagement strategies that boosted team morale and productivity by 30%. This approach reduced turnover and fostered a collaborative and motivated work environment, leading to sustained high performance. ✯ Team Development: Championed professional development and skill enhancement for sales teams through tailored training programs and mentorship. These initiatives improved team capabilities and readiness, directly contributing to a 20% increase in sales efficiency. ✯ Forecasting: Leveraged market analysis and customer insights to accurately forecast sales trends and adjust strategies accordingly.
Rentokil TerminixRegional Sales Manager
Jan. 2014 - Jan. 2018Greater New York City AreaIn my role as Regional Sales Manager for Rentokil North America, I oversaw the sales operations for Ehrlich and Ambius in the strategically important New York and New Jersey areas. My key responsibilities and achievements included: ✯ Team Management: Directed the activities of a dynamic sales team, focusing on achieving and surpassing sales targets through effective leadership and strategic direction. ✯ Sales Strategy: Implemented innovative sales strategies that significantly enhanced the visibility and penetration of our services in competitive metropolitan markets. ✯ Client Relations: Cultivated strong, lasting relationships with key business clients, which led to sustained revenue growth and an enhanced client retention rate. ✯ Market Expansion and Sales Growth: Strategically expanded the regional market footprint by identifying and capitalizing on new business opportunities, resulting in a 20% increase in territory sales within the first year. ✯ Team Training and Development: Led a series of advanced sales training workshops aimed at enhancing the skills of sales representatives. This initiative improved team performance and productivity by fostering a deeper understanding of consultative selling techniques and customer engagement strategies. ✯ Customer Relationship Management: Developed and maintained strong relationships with key clients, which not only increased client retention rates by 35% but also enhanced referral business significantly. ✯ Sales Forecasting and Analytics: Utilized data-driven approaches to forecast sales and set achievable yet ambitious targets for the team. Implemented new reporting tools that improved the accuracy of sales forecasts and enabled more effective strategic planning. ✯ Performance Management: Regularly reviewed team performance against sales goals, providing consistent feedback and personalized coaching to ensure maximum productivity and motivation among team members.
Rentokil TerminixCommercial Account Executive | Business Development | Sales and Marketing Professional
Jul. 2010 - Dec. 2013As a Commercial Sales Representative at Rentokil North America, I specialized in developing and nurturing client relationships, delivering exceptional sales results, and expanding our market reach. Key responsibilities and achievements included: ✯ Cold Calling Expertise: Excelled in cold calling, reaching out to over 80 potential clients daily, significantly expanding the sales pipeline by 40%. Successfully converted 15% of these cold calls into appointments leading to profitable long-term contracts through strategic follow-ups and personalized client engagement strategies. ✯ Business Development: Proactively identified and pursued new business opportunities in untapped markets, resulting in a 25% increase in client acquisition year-over-year and a notable expansion of the company's market presence. ✯ Networking and Relationship Building: Leveraged networking events, industry conferences, and professional associations to forge relationships with key decision-makers, influencers, and potential clients, enhancing brand visibility and fostering business growth. ✯ Strategic Sales Planning: Developed and executed detailed sales plans that targeted specific industries and demographics, effectively aligning with broader company goals and maximizing ROI on marketing campaigns. ✯ Sales Execution: Actively pursued new business opportunities through strategic prospecting and networking, resulting in substantial growth in our customer base. ✯ Customer Solutions: Provided tailored solutions to meet diverse client needs, focusing on delivering superior service and support in pest control management. ✯ Achievements: Recognized as a top performer for consistently exceeding sales targets and contributing to Rentokil’s recognition as America’s Finest Pest Control Company by Pest Control Technology Magazine.
Phase Three Management Co.District Manager | Mortgage Financing | Commercial / Residential Real Estate Management
Jan. 2006 - Dec. 2010As District Manager at Phase Three Management Company, I led the firm specializing in asset, property management, and mortgage brokerage services for commercial and residential real estate. My leadership was instrumental in driving company performance through various initiatives. Key responsibilities and accomplishments included: ✯ Operational Leadership: Directed all aspects of operations, including recruitment, training, and supervision of department heads, ensuring operational excellence and adherence to industry standards. ✯ Client Relations: Developed and maintained robust relationships with clients, providing comprehensive management solutions that enhanced property values and maximized investor returns. ✯ Vendor Management: Successfully managed relationships with numerous vendors to ensure the delivery of superior services and materials, reducing costs and improving efficiency across operations. ✯ Consulting: Provided expert consulting services to enhance client investment strategies and property management practices, boosting client satisfaction and retention. ✯ Strategic Initiatives: Implemented strategic business initiatives that fostered growth, improved service delivery, and enhanced customer satisfaction. ✯ Team Development: Motivated and mentored a diverse team, cultivating a workplace culture that prioritized professional development and high performance.
Lowe's Home ImprovementSales Manager | Business Development | General Manager
Jan. 2005 - Dec. 2006As Sales Manager at Lowe's Home Improvement, a Fortune 500 company and the world's second-largest home improvement retailer, I was responsible for driving sales growth and ensuring operational excellence within the installation sales department. Key responsibilities and achievements included: ✯ Sales Leadership: Directed the sales team, focusing on achieving sales targets and delivering exceptional customer service. ✯ Operational Management: Oversaw merchandising and installation services, optimizing processes to enhance customer satisfaction and operational efficiency. ✯ Problem Resolution: Acted as a key point of contact for resolving complex customer issues, thereby maintaining high customer satisfaction and loyalty.
Empire TodayMarket General Manager
Jan. 2001 - Dec. 2004New York City Metropolitan AreaAs the General Manager at Empire Today, I oversaw all operational, financial, and administrative aspects of our New York Metropolitan Area regional operations. My leadership was pivotal in driving substantial growth, optimizing operational efficiencies, and ensuring exceptional customer relations across all touchpoints. Here are some of the key accomplishments and responsibilities from my tenure: ▪ P&L Management: Spearheaded strategic initiatives that significantly increased market profitability by optimizing both direct and indirect expense lines. This resulted in a marked improvement in our quarterly financial performance, surpassing targets by 15% in the first quarter. ▪Operational Excellence: Implemented rigorous continuous improvement processes across Sales, Installation, and Customer Service departments, enhancing key operational metrics and boosting overall efficiency by 25%. ▪Team Leadership and Development: Managed and developed a diverse team of over 200 employees and sub-contractors, fostering a culture of professional growth and excellence. Instituted a comprehensive training program that reduced staff turnover by 30% and increased employee satisfaction scores. ▪Innovation and Process Improvement: Led the adoption of cutting-edge technologies and process enhancements that streamlined operations, reduced waste by 40%, and improved service delivery timelines. ▪Compliance and Inventory Management: Vigilantly enforced company policies and SOPs, ensuring 100% compliance across all departments. Overhauled inventory management processes, significantly reducing variances and defects in the installation process. ▪Cross-Functional Team Leadership: Directly oversee the functional managers across the Call Center, Installation, and Sales departments. Implement strategic guidance and leadership to ensure alignment with company objectives, promoting a seamless integration of services that enhances overall customer satisfaction.
Expo Design CenterRegional Installation Manager
Jan. 1998 - Dec. 2001New York City Metropolitan AreaIn my role as Regional Installation Manager at the Expo Design Center by Home Depot, I was responsible for orchestrating large-scale interior design projects across multiple locations. My responsibilities included hiring and meticulously training both staff and contractors, ensuring that every team member was well-equipped to meet our high standards of quality and efficiency. I successfully led numerous projects from inception to completion, prioritizing client satisfaction, timely delivery, and budget adherence. Under my leadership, we significantly improved operational workflows, reduced project turnaround times, and consistently achieved high customer satisfaction ratings, reinforcing our commitment to excellence in every facet of interior design installation. ✯ Team Leadership and Contractor Management: Recruited, trained, and led a diverse team of staff and contractors, ensuring high standards of workmanship and professional integrity across all installation projects. ✯ Project Oversight: Oversaw and coordinated large-scale interior design projects, ensuring they were completed on time, within budget, and to the highest quality standards. Successfully managed over 50+ major projects annually. ✯ Quality Control and Compliance: Implemented stringent quality control measures that reduced project rework by 20% and ensured all installations met or exceeded industry standards and customer expectations. ✯ Client Relations and Satisfaction: Maintained strong relationships with clients throughout the project lifecycle, from initial consultation to final walkthrough. Achieved a 95% customer satisfaction rate through diligent client engagement and responsive service. ✯ Training and Development Programs: Developed and conducted comprehensive training programs for new hires and contractors, focusing on best practices in interior design installation, safety protocols, and customer service excellence.
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