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Work Background
Technical Support Specialist (Client Samsung)
TranscomTechnical Support Specialist (Client Samsung)
Nov. 2024 - Apr. 2025Troubleshooting calls, handling employee problems and ensuring 100% solution of user's problem and query handling, creation of tickets in Gcic. Maintain, troubleshoot and repair Devices for customers. Create tickets and keep with SLA’s.
Customer Service Specialist
ConcentrixCustomer Service Specialist
Apr. 2024 - Oct. 2024Helsingborg, Skåne County, SwedenTroubleshooting calls, handling employee problems and ensuring 100% solution of user's problem and query handling, creation of tickets in service manege software Maintain, troubleshoot and repair computer printers. Create tickets and keep with SLA’s.
Applikationssupport
NextlaneApplikationssupport
Jul. 2023 - Nov. 2023Lund, Skåne County, SwedenOffice 365 administration. Troubleshooting Nextlane software. User maintenance in Exchange. User maintenance in Active Directory. User maintenance in Office 365. Citrix Troubleshooting.
IT Support Technician (consultant)
FlexPeopleIT Support Technician (consultant)
Oct. 2022 - Mar. 2023Katrup - Sunclass AirlinesAzure domain Administrator Office 365 administration. Troubleshooting on IT equipment. Troubleshooting on Sunclass Airlines software. User Maintenance in Exchange. User Maintenance in Active directory. User Maintenance in Office 365 Selection of ordered PC’s, iPhone, Ipads and prepare for deliverance to user. Installing and update PC’S via Company portal. Installing and update iPhone, Ipads. Maintain, troubleshoot and repair PC’s, iPhones, Ipads.
IT Support and Jira administrator
GlobeteamIT Support and Jira administrator
Oct. 2019 - Sep. 2022VirumJira ORG and site administrator. Azure domain Administrator Office 365 administration. Streaming and preparing for live events Troubleshooting on IT equipment. Troubleshooting on company software. Create access cards for SPC Connect. build dell servers hardware. configure dell servers. Cisco Meraki Switch configuration. Cisco Meraki IP cameras. Cisco Meraki AP configuration. Exchange. AD.
Technical Application Specialist
Publicis SapientTechnical Application Specialist
Feb. 2019 - Apr. 2019Malmo, Sweden- L3 Support of back-end API systems and databases towards exteral clients. - Content Management Systems (*CMS*) Sitecore content manager, editor and publisher. - Web and database image asset verification, manipulation.
IT Support Technician
DSBIT Support Technician
Oct. 2018 - Dec. 2018Høje TaastrupRole: 2. level IT support. User Maintenance in Active directory. User Maintenance in Office 365 Maintain, troubleshoot and error correction on computers and equipment for employee in DSB's onsite service desk. Creating cases in ServiceNow, then ensuring the case is resolved or sent to the appropriate working group and handling SLA so tickets do not expire. Selection of ordered PC’s, iPhone, Ipads and prepare for deliverance to user. Installing and update PC’S via SSCM. Installing and update iPhone, Ipads. Maintain, troubleshoot and repair PC’s, iPhones, Ipads.
IT Supporter
Matas A/SIT Supporter
Dec. 2017 - Sep. 2018Allerød, Capital Region, DenmarkReceive and record incoming calls and emails from stores. Identify errors and problems - analyze the main reason behind and like to come up with permanent solutions. Ensure that calls are resolved on time and that the problems are resolved professionally. Ticket management of incoming issues, keep SLA and insure quick resolution. Troubleshooting of Sales system NewPOS 4 and Viking boxes Maintaining the user in AD. Maintaining the user in Office 365 Troubleshooting on printers and IT equipment . Remote access to fix local computer problems. Making of guides and training of personnel in equipment and programs.
Floor Staff
Select Service Partner DenmarkFloor Staff
Feb. 2016 - Jun. 2017Københavns lufthavn

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