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Network Power<100 people
Roles
🧨66%
Consulting
💬66%
Customer Service
🔥33%
Startup Founder
Geos
🇺🇸33%
United States
Work Background
SplendFleet Coordinator
Aug. 2020 - May. 2023Cluj-Napoca, Cluj, Romania- Monitoring the periodic inspection of the vehicles in various platforms;
- organizing and handling the fines which needs to be nominated to the drivers;
- Keeping a strong bond between the company and it's drivers by communicating with them via various communication channels.
foodpandaCity Manager
Nov. 2019 - May. 2023Cluj-Napoca- Helping growing the business and team in Cluj-Napoca
- Finding ways to grow customer aquisition and be responsible for the operation in the city
- Creating the best possible relationships with partners
SplendDatabase Administrator
Jan. 2018 - Aug. 2020Cluj-NapocaMy activities and operations are the following: -Database system management
-Troubleshoot IT system issues
-Input of data into IT systems
-Generate reporting data via internal systems
-Assist with special projects around the IT systems
-Review customer accounts and collate refunds/process transactions.
Masterfol ClujSales Representative
May. 2017 - Jan. 2018Cluj-Napoca
Sykes Enterprises, IncorporatedTechnical Customer Support Representative
Dec. 2016 - May. 2017Cluj County, RomaniaOffering customer support to clients for Samsung applications.
UPC RomaniaCustomer Care Agent
Sep. 2014 - Sep. 2016Cluj-NapocaResponsabilitatile mele ca si agent call center erau preluarea apelurilor de natura comerciala si totodata tehnica, tratarea situatiilor in timp real sub mare presiune, contra cronometru, convorbire coerenta si corespunzatoare intr-un post adecvat, trimiterea si preluarea mailurilor de la coordonatori sau superiori. De asemenea promovam serviciile oferite de comapanie, imi exersam abilitatea de multi-tasking, scris si vorbit in acelasi timp, tratarea clientilor in diferite situatii tehnice. Verificam echipamentele in timp real, nivelul de semnal, functionalitatile si setarile acestora, inclusiv amplificatorilor situate pe stalp. Asumam respunsabilitate pentru decizia luata in timp util, directionat echipe de interventie si programam acestea, pe de alta parte tot timpul ma documentam daca intalneam situatii iesite din comun si ma adapta rapid, chiar si in timpul apelului cu clientul.
S.C. Mutantii S.R.LTeam Leader
Mar. 2013 - Oct. 2013Cluj-Napoca
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