Volunteers of America-Greater New YorkSector Director - Director of Community Case Management and Facilities Operations
Aug. 2015 - Jul. 2017The Bronx, Queens, and ManhattanManaged fiscal operations with program contracts totaling over $12 million. Oversaw all activities relating to contracted facility services. Directed program personal of seven direct reports and 95-full time staff. Created curriculum for new employees. Streamlined procedures for efficiency and effectiveness. Inspected facilities to determine deficiencies and abate issues. Maintained audit and inspection readiness. Communicated with government funding sources and oversight agencies including ACS, DYCD, DFTA, OMH, DOHMH, OTDA, OCFS, OASAS, HUD, NYCHA, PANYNJ, and HHC.
• Increased shelter intake success by 40% in the first year
• Awarded Workforce Development funding of 850,000 for Adult Men and $640,000 for Adult Women.
• Achieved 100% scores on Callahan inspections.