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Work Background
Youi InsuranceClaims Care Advisor
Jan. 2023
The Kiwi and The PomCo-Founder
Nov. 2022
Te Whatu Ora Health New ZealandBooking Coordinator
Jun. 2022 - Jan. 2023Hastings, Hawke’s Bay, New ZealandProviding accurate and timely patient appointments while managing scheduling conflicts and prioritizing patient care quality. Using my time management, I ensure the constant delivery of organizational KPI’s as my administrative talent lends well to maintaining and updating the booking system and waitlists whilst maintaining confidentiality. Being computer competent I use a range of different systems on a daily basis, and my phone etiquette and customer/client service background helps me with problematic situations.
Ministry of Social Development (MSD)Case Manager
Jul. 2020 - Jun. 2022Napier, Hawke’s Bay, New ZealandIn this role I gave financial and emotional support to our clients, through assistance with hardship or helping them take steps to employment. My reliability and ability to gain trust and build rapport easily has been a big asset to me in this role, not only with clients but my colleagues. Using my de-escalation skills has also been a big part of my job, working with frustrated clients & helping those around me handle these situations.
Central Hawkes Bay Rugby & Sports ClubAdministration Assistant/Facilities Manager
Mar. 2013 - Jun. 2022Waipukurau, Hawke’s Bay, New ZealandVolunteering at my local community sports club for the last 9 years, I am experienced and enjoy working with a wide range of demographics. Having a bubbly personality with the ability to relate well to others, I enjoy meeting, chatting and serving drinks to patrons. Other duties included cleaning, cooking and all kitchen duties. For the past 2 years I have also been administration assistant & facilities manager, covering a wide range of tasks
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