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Work Background
St. Joseph's HealthSenior System Integration Specialist
Jan. 2016Woodland Park, New Jersey, United States• Analyze requirements and develop new or existing application and device interfaces.
• Participates in design, build and modifications of clinical, financial and device interfaces utilizing system tools which may include a focus on multi-functional and multidisciplinary systems.
• Manages in development of validation and QA testing procedures prior to implementation of software applications, including new medical device integrations.
• Provide application and/or device integration system support utilizing an interface engine, custom code, FTP clients and a variety of coding & data transmission tools outside of an interface engine.
• Provide testing, trouble shooting, issues resolution, software maintenance & feature enhancements related to integration services and support.
• Provide communications to project teams, vendors and client departments regarding planning, system updates, issues status and escalations.
BioReference LaboratoriesSupervisor, Technical Implementation Dept.
Jan. 2011 - Jan. 2016- Responsible for the day-to-day management of the project work streams associated with the Electronic Health Record (EHR) EMR Implementation Program - Responsible for the management, coaching and mentor-ship of assigned EHR staff members.
- Educate the EHR project managers on their role within Project Management and their project goals.
- Explain how objectives will be met, the approach, known issues, risks and assumptions to staff members.
- Reviews project status reports to assess success issues and/or risks associated with the individual projects and escalate necessary issues appropriately.
- Responsible for defining the resources needed for program implementation and creation of project schedules and work plans.
- Responsible to work with all stakeholders throughout associated with the EHR Program. - Collaborate with Senior Lab IT and business in developing, executing and communicating the EHR Program’s vision, goals and activities. - Works with the PMs to continually ensure expectations regarding scope, schedule and budget are met and lessons learned are applied moving forward. - Provides continual analysis on work flow and demand to ensure that program meets deadlines.
Quest DiagnosticsInterface Implementation - EMR
Jan. 2009 - Jan. 2011• Managed new Bi-Directional and Uni-Directional interface connectivity projects between various third party vendors and the laboratory system - VPN and Web Base
• Performed extensive interface testing for selected vendors.
• Provided initial eClinical Works training for external clients.
• Tier 3 support level for various interface issues and HL7 transmission to client’s interface.
• Performed QA testing with interface enhancements for various vendors.
• Provided insurance and internal test code databases.
Quest DiagnosticsTier 2 - Helpdesk
Jan. 2003 - Jan. 2008• Extensive support of Proprietary applications – Care 360
• Provided training and support for 1st Tier Analysts.
• Support third party interface connectivity issues (Bi-directional, Uni-directional interfaces)
• Support Demographic Bridges - both internal Quest software and third party vendors.
• Support HL7 transmission to client’s interface.
• Involved in various technical project support role, subject matter expert, and SOP documentations.
• Proficient knowledge of proprietary lab database/server systems - both internal and external systems.
• Technical point for both software and hardware related issues.
• Performed numerous QA testing for internal proprietary application - Care 360
Verizon - IBS TelecomTechnical Sales Operation
Jan. 2001 - Jan. 2002• Technical Sales Operation – Verizon Authorized Business Sales Agents – New York / New Jersey Region
• Provided sales and technical assistance between clients and account executives.
• Processed Verizon Centrex, Tier 1 and 3, Custoflex, ISDN, and DSL orders.
• Provided liaison services between clients and Verizon with billing & technical issues in regards to new installations.
XO CommunicationsWeb Hosting technical Product Support Specialist II
Jan. 1999 - Jan. 2001• Provided 1st and 2nd level support and resolution to web hosting and ISP clients -FTP access, DNS resolution, POP3 mail /web mail, Perl scripts, html and dial-up access.
• Resolved inbound/outbound call center calls and emails. Logged and resolved calls and email via Remedy trouble ticket database and E-gain system.
• Troubleshoot websites built on NT and UNIX platforms, collocated servers, customer account and billing/sales support, e-commerce and telnet access via Lynx, nslookup, Whois.
• Provided Ecommerce software support to clients regarding product and shopping cart setup.
• Worked with support team on special billing project to contact clients regarding accuracy of billing information and customer satisfaction.
• Follow up with end users to be sure their problem has been completely resolved.
• Helped train clients to take full advantage of their web hosting account.
• Meet with management to discuss how to better provide support to the user community, provide accurate and proficient problem resolution tactics and time management.
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