Lisa Lee

IT Support (but open) @N/a

✔️ ITData Engineer

Executive Summary: This report provides an overview of the current IT situation at N/A Company and outlines the key areas for improvement. The company has a robust IT infrastructure, but there are several areas where efficiency and productivity could be improved. The main issues include outdated software, frequent system outages, and a lack of training for employees. To address these issues, it is recommended that the company invests in software upgrades, implements a more reliable system backup strategy, and provides ongoing IT training for all staff. By addressing these areas, the company can improve productivity, reduce downtime, and ensure that all staff have the necessary skills to use the IT systems effectively. As IT Support, Lisa Lee plays a crucial role in these improvements. Her expertise and dedication will be invaluable in implementing these changes and ensuring the smooth running of the company's IT systems.

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Work Background

Komodo HealthInformation Technology Analyst

Aug. 2021 - Jun. 2024San Francisco Bay AreaHighly accomplished IT professional with a proven track record of delivering exceptional customer service and resolving complex technical issues. A self-motivated individual with a passion for continuous learning and professional growth. Skilled in troubleshooting, problem-solving, and effectively communicating technical solutions to clients. Seeking opportunities to leverage my experience and expertise in a dynamic IT environment. Cross-function team collaborator with a broad range of experience in a multitude of tools and systems.

SwitchflyIT Systems Analyst

Apr. 2021 - Sep. 2021I optimize user experience with a number of platforms and programs. Advise end users on which software they may need, implement the software, and liaise with users to ensure the programs function properly. Make sure users have access to all systems that are required. Responsible for all end user hardware and peripherals and oversee lifecycle management and inventory of those assets. Work to ensure that third party vendor contracts and licenses are up to date. Collaborate with finance personnel and management on any corporate purchase requests.

Switchfly LLCHelp Desk Support Technician

Jun. 2019 - Apr. 2021San Francisco Bay AreaProvide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person, via ticketing system or walk-ups. Respond to email messages for customers seeking help. Install, modify, and repair computer hardware and software. Administrate multiple environments including Okta, ManageEngine, UAT testing environments, Jira and Zoom. Assist in onboarding new employees setting up computers, monitors and work area. Maintain IT inventory and data disposal as needed.

Switchfly, Inc.Office Manager & Help Desk Support

Jan. 2015 - Jun. 2019San Francisco Bay AreaOffice manager in a large travel/SaaS software company supporting a staff of approximately 130 staff. Make office supplies arrangements, greet visitors and provide general administrative support to our employees. Support IT department in on-boarding new hires by creating user accounts and setting up hardware. Coordinates with other teams and departments to solve user problems. Assist in purchases of new software and hardware.

Campus Veterinary ClinicCustomer Service Representative

Oct. 2009 - Aug. 2014Berkeley, CAServe a large client base in a small animal clinic. Manage incoming and outgoing communications via a multi-line phone system. Organize and maintain a busy appointment schedule and facilitate communications between doctors and clients. Ensure all office supplies remain stocked and oversee inventory control. Check in and check out clients. Oversaw creation of clinic blog, including engaging contractor, contributing to artistic direction, developing content, and producing final product. Update clinic blog with relevant clinic and veterinary news. Formulate marketing strategies and promotions for clinic.

La Nana Salon & SpaMassage Therapist

Mar. 2006 - Oct. 2008Albany, CAProvide clients with massage therapy, including Swedish and Deep Tissue modalities. Greet and intake clients and determine goals for massage sessions. Work with clients to obtain best therapeutic results and connect post-session to ensure satisfaction. Maintain comprehensive record of client history and calendar of appointments. Answer salon phone, greet clients, and perform financial transactions.

Arguello Pet HospitalVeterinary Receptionist

Nov. 2004 - Feb. 2006San Francisco Bay AreaWorked with a team to serve clients at the busy front-desk area of a six-doctor veterinary practice. Duties included greeting clients and escorting them to exam rooms for appointments. Answered phones to address client concerns, address questions, and book appointments and procedures. Fulfilled prescription requests.

Ross Valley Veterinary HospitalVeterinary Technician

Jul. 2001 - Sep. 2004San Anselmo, CAssisted veterinarians in examining, handling, and treating patients. Maintained patient records by accurately recording treatments and test results on patient charts and other medical records and logbooks. Admitted and released animals from the hospital in a responsive, courteous, and tactful manner and informed the client of any pertinent medical information on the animal's care.

San Francisco Bay GuardianWeb Producer

Jan. 1998 - Feb. 2000San Francisco Bay AreaGenerated and oversaw production of sfbg.com, the website of the San Francisco Bay Guardian. Responsibilities included page layout and supportive design for the website. Tasks included image manipulation for Web-compatible content and generating HTML documents from print-ready content. Designed and prepared Web-exclusive content and worked with editors and designers to create fresh and dynamic material.

PanmediaWeb Producer

Jan. 1997 - Jan. 1998Sausalito, CAWorked at the boutique agency and Web bureau Panmedia in its multimedia design studio, maintaining hosted sites, including Learn2.com (now Tutorials.com) and PCTV.com. Colorized and formatted images for the Web. Oversaw the publication of weekly content on websites and worked with designers and project managers to produce corporate websites. Generated and published banner advertisements and maintained a weekly newsletter for Learn2.com readers.