Yefta Lintang - Customer Service Representative, Freelancer

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Network Power<100 people

Roles

🔥100%

Startup Founder

👍100%

Sales & BizDev

✨50%

Business Owner

Geos

🇦🇪50%

United Arab Emirates

🇺🇸50%

United States

Work Background

Dealls – Jobs & Mentoring (YC W22)Super Mentor

Jun. 2024Daerah Istimewa Yogyakarta, Indonesia

SMA Budya WacanaExtracurricular Band Teacher

Jul. 2019Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia● Instructing students in the fundamentals of playing musical instruments, focusing on the elements of band performance. ● Conducting rehearsals to enhance students’ musical abilities and ensemble skills. ● Developing and implementing lesson plans that cover various aspects of music theory and band repertoire. ● Organizing and coordinating performances, concerts, and events showcasing the achievements of the band. ● Providing guidance and feedback to students to improve their technical proficiency and overall musical performance. ● Collaborating with other educators to integrate band activities into the broader school curriculum. ● Ensuring a positive and inclusive learning environment within the band program; Assisting students in the selection and maintenance of musical instruments. ● Monitoring and evaluating students' progress, and communicating with parents regarding their achievements and areas for improvement.

DOT IndonesiaTalent Acquisition

Jan. 2024 - Apr. 2024Malang, Jawa Timur, Indonesia• Designing posters and publishing job openings on various job hunter platforms and social media, conducting CV selection and assessing candidates through tests and interviews, coordinating the entire selection process, including interview and test schedules; effectively communicating with candidates to provide necessary information and explain the selection process. • Collaborating with internal teams, including the human resources and management teams, ensuring a good understanding of departmental and company needs, organizing and managing the interview process between candidates and the management team. • Identifying opportunities for improvement in the recruitment process, managing the candidate database and maintaining accurate information; optimizing the talent pool for an effective recruitment process.

PT VADS IndonesiaDispute Analyst at Bukalapak | itemku

May. 2023 - Dec. 2023● Solved challenging customer complaints; with a maximum of 10 reports per day that had to be resolved within a short period, with a deadline of 3 days. ● Analyzed every obstacle and transaction to prevent scammers and fraud in each transaction; conducted quality control, transaction checks, and daily follow-ups three times a day based on a time distribution to reduce the fraud rate. ● Compiled a weekly recap based on available data for one week. Then explained the causes and effects, actions taken, and ongoing treatments. ● Created a complaint handling SOP based on products; developed a monthly case handling SOP based on available products and cases. The SOP draft would be submitted to superiors for approval, then distributed to trainers to be handed over to agents and implemented according to the procedure.

PT VADS IndonesiaEmail Service Agent at Bukalapak | itemku

Aug. 2021 - May. 2023Daerah Istimewa Yogyakarta, Indonesia● Handled customer complaints. To assist in resolving customer complaints, effective communication and problem-solving skills were required to address each complaint. ● Resolved more than approximately 250 buyer reports daily and generated reports on incoming complaints every 3 hours. ● Prioritized new reports with a response time of no more than 30 minutes. ● Explained terms and conditions, products, and available features to customers effectively, efficiently, and clearly.