Requests
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Work Background
Data MundoData Analyst
May. 2024BrasilDATA AND BI ANALYST • Understanding the problem with the business area;
• Prioritization of tasks and agile methodologies (Scrum);
• Prototyping (Figma, Excel);
• Data Mapping;
• ETL (Power Query, SQL);
• Development of Dashboards (Power BI);
• Development of indicators (KPI’s and OKR’s);
• Documentation and preparation of Dashboard usability manuals;
• LGPD and Gamification.
Lojas Renner S.A.Store Assistant
Oct. 2023 - Jun. 2024Goiânia, Goiás, BrazilPerformed detailed analysis of sales data to identify consumer trends and hot products
and low performance, adjusting inventory and promotion strategies in the sales area as necessary.
• Used Business Intelligence tools (PowerBI, MicroStrategy) to analyze sales reports
daily, weekly and monthly, helping to make decisions and take actions to increase business results.
sales.
• Analyze large volumes of data to identify patterns, trends and actionable insights.
• Ability to use data to make strategic and operational decisions that improve performance
of the store in sales.
TahtoReceptive Ombudsman
Nov. 2022 - Sep. 2023Goiânia, Goiás, BrazilPosition in which receptive contact is made with customers of the company Tahto, carrying out negotiations and feedback to customers, regarding pending issues, disputes, technical support, guidance, returns, among other various procedures. Working quickly and in compliance with regulatory bodies and the company's system to resolve customer demands with empathy and providing humanized service. Following internal processes, valuing agile and resolute service, making use of various systems and tools, to deal with cable and satellite TV, Internet and wired and wireless telephony products, in addition to ensuring safety and protection of consumer and company data in accordance with LGPD.
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