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Work Background
Grupo AutcompCustomer Service Analyst
Oct. 2025 - Jan. 2026São Paulo
Instituição Claudio AmancioEstágio Obrigatório
Aug. 2025 - Nov. 2025São Caetano do Sul, São Paulo, Brasil
Artimar LtdaEspecialista em Customer Service
Nov. 2024 - Aug. 2025São Paulo, BrasilResponsible for restructuring the Customer Service department at Artimar, in nine months in the position, revisions of policies relevant to the department were delivered, and statistical reports were created to demonstrate the level of service in the area and in client departments.
UberQuality Supervisor
Sep. 2020 - Apr. 2024São Paulo, BrasilExperience in providing customer service in a humanized manner, prioritizing user satisfaction and loyalty. Implementation of strategies to ensure a positive experience. Team management, including recruitment, training, and daily leadership, resulting in high performance and cohesion. Participação ativa em reuniões para discussão e implementação de novos processos, visando aprimorar a eficiência e a qualidade dos serviços. Apoio proativo à equipe na execução de tarefas diversas, demonstrando habilidade em lidar com demandas dinâmicas e garantindo agilidade nos processos. Contribuição para a otimização operacional, assegurando eficiência nos serviços prestados.
Zimmer BiometCoordenadora de Customer Service
Jul. 2015 - Feb. 2019Santo AndreCreation and monitoring of spreadsheets and reports to monitor team activities, resulting in significant improvements in processes. Planning and execution of activities within established deadlines, contributing to operational success. Establishment of efficient online communication with customers, providing clarification of doubts and resolution of complaints, increasing customer satisfaction. Support in administrative tasks, including document organization and account control, to optimize the team's routine. Ability to solve customer problems with empathy and calm, maintaining the quality of service in stressful situations.
MerckAnalista de Customer Service Pleno
Jun. 2010 - Jul. 2015São Paulo Area, BrazilExperience in organizing daily work, optimizing time, and avoiding unforeseen events to ensure operational efficiency. Active participation in meetings to propose and discuss new processes aimed at continuous improvement. Establishment of effective online communication with customers, increasing satisfaction with the service provided. Contribution to administrative tasks, including feeding spreadsheets and organizing documents, to optimize the team's routine.
ClaroAssistente
Jan. 2008 - Mar. 2010
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