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Work Background
Raymond JamesChange Management Consultant
May. 2024St Petersburg, Florida, United StatesProviding insight on change and project management in the disciplines of HR and Workday for an organization of 23,000. Scope of work includes developing a change network, delivering change communications, developing training strategy, and consulting on product marketing and engagement channels. PMO for the executive committee on HR organizational transformation.
PMPcompetencySenior Project Manager Business Development
Aug. 2023
Johnson & JohnsonData Science User Engagement Liaison, R&D
Nov. 2022 - Dec. 2023Lead and manage the deployment of new technologies: Artificial Intelligence (AI) and Machine Learning (ML) projects for Data Science and Digital Health teams focused on clinical trials utilizing RapidTable and Tableau. Pioneer project management discipline and execution in all initiatives. • Executed 50+ engagement sessions to drive user adoption.
• Crafted presentations to emphasize stakeholder needs. • Developed and administered change management and communication plans for internal and external audiences.
• Successfully launched first-in-class Site Activation Hub (in partnership with IQVIA).
• Understand and reimagine pharmaceutical feasibility process (Data Driven to Selection).
• Determine a strategy for project launch and execution within therapeutic areas of Immunology, Cardio Vascular Malformations, Pulmonary Hypertension, Oncology, and Neuroscience.
PfizerSr. Associate, Process Optimization and Systems Support
Nov. 2021 - Nov. 2022Tampa, Florida, United StatesPrimary liaison between Talent Acquisition (TA), Business Services, HR, and Information Technology on matters concerning enabling technology and integrated solutions. • Partner with leadership to develop and execute the TA digital Solutions Strategy.
• Identify, develop, select, plan, implement, and support applications and integrations to meet business needs and identify system dependencies. • Work effectively across cross-functional teams to enhance TA ability and develop technology insight.
• Functional integration and configuration expertise: Workday, ServiceNow, HireVue, HireRight, HiredScore, Paradox(AI), and Broadbean.
CitiHuman Resource Generalist (Latin America)
Apr. 2019 - Oct. 2021Tampa/St. Petersburg, Florida Area• Partnered with stakeholders to provide advice, counsel, and facilitate the resolution of departmental gaps/needs for employees in 26 countries. • HR Transformation Experience: Workday and Service Now.
• Lead the development of Standard Operating Procedures (SOP) for Latin America Human Resources.
• Created and implemented an online database that houses key information for generalists.
• Global experience in executing project expanse into all regions through inspiration and communication.
CitiHuman Resources Generalist - Employee Relations
Jun. 2017 - Mar. 2019Tampa/St. Petersburg, Florida AreaSupporting 40,000 employees as their designated point of contact for various HR Issues. Responsible for maintaining and enhancing the organization by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. Experience with leave administration process: leaves of absence, FMLA, Workers Compensation, and Disability Benefits. Accomplishments:
• Created and implemented process documentation for all sources of work delivery into HRPS model through the HRR field and the centralized HR mailbox. Workflow processes identified both in Excel and Visio documents.
• Migrated current version of GCB Knowledge Library from OneNote into Citi Collaborate (web platform) enabling user efficiencies. Additional Activities:
• Team Lead for Simply Speaking (Toast Masters) program 2018
• VLookup point of contact for team
CitiEmployee Engagement Analyst - Global Network
Jan. 2016 - May. 2017Tampa/St. Petersburg, Florida Area• Work within the networks’ locations (47) to identify and source best practices relating to site culture. • Outlined and administered a framework for the networks’ strategic initiatives and programs including headcount management, employee onboarding, manager effectiveness, mobility reporting, and attrition reporting.
• Developed a KPI Dashboard (website/product) using data integration and analysis for senior stakeholders globally. Utilized KPIs to direct the attention of business stakeholders and leadership team to performance metrics on an ongoing basis that signaled operational gaps. • Used agile methodology to promote the progress of activities to enhance the maturity level of bus. locations.
• Measured each location for improvement against the standard of operational excellence.
• Project lead for OCC mandated governance deliverables from inception to retirement of key phrases from the employee lifecycle documents. • Executed deliverables related to CITI’s commitment to office restructure. Created and advised on change strategy between four physical locations involving over 8,000 employees. • Created promotional materials to represent the Tampa CSC to universities and markets.
• Lead marketing and project planning for various events on campus including internship, management offsite, business updates, return to work, volunteer, take your child to work, holiday celebrations, etc.
CitiSupplier Financing Analyst - Trade
Feb. 2014 - Dec. 2015Tampa/St. Petersburg, Florida AreaMigrated and onshored the Supplier Financing department from Rio de Janeiro, BR to Tampa, FL. Lead continuity of business testing and compliance. Developed and implemented procedure manual for Supplier Financing unit. Facilitated and implemented client pendency adherence and delivery policy. Accomplishments:
• Certified by Citi in the authentication of signatures. • Executed a smooth migration of the department from Brazil to the U.S. within 9 months.
• Successfully met a deadline of 3 PM ET for an average of 130 transactions totaling up to 3 mm daily.
• Mitigated risk for the bank of roughly 2 mm by identifying numerous falsified contracts.
CA TechnologiesSoftware Technology Consultant
Feb. 2013 - Jan. 2014Tampa, FLSupported customer needs in relation to software go-live monitoring, licensing, channel returns, and client updates. Optimized outbound campaign support, lead processing, channel return processing, directory assistance, entitlement checking, and reception support. Accomplishments:
• Drafted Channel Licensing overview for client presentation.
• Worked alongside products to identify common troubleshooting fixes to share with oncoming clients.
• Delivered and reported findings on launch of “try before you buy” initiative.
Kuehne+NagelAccount Manager
Aug. 2012 - Jan. 2013Hialeah, FLLogistic planning, fulfillment, and coordination of customer shipping strategies in Brazil for a large communications company (Ciena). Maintained understanding and adherence to Brazilian Import/Export regulations and developed incoming/outgoing shipment documentation. Created reports to catalog warehouse inventory, as well as, a catalog of shipments arriving from and being shipped to Brazil. Corresponding with customer needs via email and telephone, and resolving any concern that arose (i.e. Late Shipments, Lost Inventory).
ProTranslatingCoder / Translation Specialist
Feb. 2012 - Jul. 2012Coral Gables, FLResponsible for selecting codes (in English), for various surveys conducted in the language of Portuguese. Translated various documents (Wills, Hospital Bills, Diplomas, Manuals, etc.) from English to Portuguese or vice versa. Proof read and quality checked work prepared by others for authenticity and detail.
VisaService Delivery Case Manager
Jan. 2009 - Jan. 2012Blue Lagoon, FLEmergency service provided to cardholders globally in the languages of Portuguese, English, and Spanish. Accomplishments:
• Managed high call volume with tact and professionalism.
• Served as a calming voice of reason for distressed traveling cardholders.
• Promoted to Emergency Services Delivery contact within 6 months of service.
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