Sofia Mendes

Global quality manager @Consultant

👍 Sales & BizDev🧨 ConsultingCustomer Success Manager🧮 EducationSoft Skills TrainerBusiness Analyst

Sofia Mendes, as the Global Quality Manager at our consulting firm, your primary duty involves overseeing and ensuring the highest quality of services delivered to our clients worldwide. This includes monitoring project performance, implementing quality improvement strategies, and ensuring compliance with global standards. Recently, our client satisfaction rate has increased by 5%, indicating the effectiveness of the current quality management strategies. However, there is a need to focus on digital transformation projects, as they have shown a lower satisfaction rate. The upcoming quarter will require a focus on staff training on digital tools and the implementation of a new quality assurance framework for digital projects. This is expected to improve the performance of our digital consulting services.

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