HSBCAssistant Unit Manager Insurance Services
Jan. 2001 - Dec. 2002Cleveland, Ohio, United StatesAssistant Unit Manager – Insurance Services Telemarketing, Cleveland, Ohio (01/01 – 01/03)
As an Assistant Unit Manager, I initiated training, coaching, and development of the sales team. I assisted my manager in daily tasks (many of which are listed above). I also managed the DAVOX dialer (automatic dialer), which required me to maximize contacts, while adhering to abandonment (dropped call) laws (maximums), and ensure call tables were penetrated to established goals. In my manager’s absence, I was responsible for acting as the manager, and was held to the standards and requirements of the business. I was chosen to manage dialer functions, dialing procedures, and calling strategies for the outbound sales department. represented the Insurance Services business at Job Fairs, and shared
product information at “Product Fairs”. I was chosen, by management, to develop, train and manage the Inbound Retention initiative. I traveled to an affiliated call center, learned their processes, and brought the process back to Cleveland. As a result of my ability to effectively manage my team, my broad knowledge of business needs, and effective leadership and teamwork skills, I was promoted to a Unit Manager in January 2003.