Amazon Web Services (AWS)AWS SOC Suport Engineer II
Feb. 2024 - Sep. 2024Ashburn, VA*Utilize knowledge of IT systems, technical support for applications; troubleshooting Windows/Linux.
*Interface with technical teams, stakeholders and leadership to translate security mitigation plans into actionable items.
*Drive security findings, research mitigations, and analyze potential security vulnerability related information from a variety of sources to remediate root cause.
*Consult closely with the other Amazon security and service teams on issues related to AWS security posture and work as a catalyst to bring stakeholders together to address findings and risks until a formalized business owner is identified to take lead.
*Produce progress reports, briefs, and white papers regarding issues, security concerns, and operational opportunities for improvement that affect AWS data center operations and/or AWS reputation.
* Create innovative solutions to security issues, utilizing technology or process improvement.
* Manage high security events, communicate risks to AWS stakeholders, and escalate to drive mitigation.
*Attend meetings with clients to analyze, troubleshoot and diagnose hardware problems.
*Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services.