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Work Background
The Salvation Army UK and Ireland TerritoryDigital Projects Officer
Nov. 2023United Kingdom · Hybrid
MindSupporter Care Officer
Jun. 2022 - Nov. 2023London, England, United Kingdom
Barnardo'sSupporter Relations Executive
Nov. 2021 - Jun. 2022
Cancer Research UK (CRUK)Support Services Inbound Advisor
Aug. 2021 - Dec. 2021Communicating with supporters and providing personalised and tailored responses to all enquiries and complaints Listening to the needs of each supporter, and considering and understanding their personal experiences and motivations Resolving supporter enquiries at the first point of contact where possible Using interactions to cross promote CRUK's range of engagement opportunities and services Being an information specialist and maintaining a broad knowledge of CRUK's campaigns Maximising supporter contribution to CRUK through the promotion of Gift Aid.
go-centricResearcher
Jun. 2021 - Jul. 2021London, England, United Kingdom
GVC GroupCustomer Service Manager
Sep. 2019 - Dec. 2019• Adhering to health and safety measure and conducting risk assessments • Providing high stand customer service • Creating rota’s • Handling up to £15,000 per shift • Ensuring all payments were made safely and securely • Dealing with customer complaints • Reporting monitored customers to security • Utilising great listening skills • Studying and upholding the think 21 policy and asking for ID when needed My time working from GVS equipped me with the ability to work in a high-pressured environment. I was able to effectively support and communicate with vulnerable people and negate any communication barriers. I had to use my ability to read body language and behaviours in order to identify those that may suffer from gambling addictions. I had to build great rapport with my management as they had to trust me handling large sums of money.
FreelanceWeb Developer/Digital Content Designer
Dec. 2015As a Creative, I excel in digital publishing, leveraging my proficiency in HTML, CSS, and JavaScript to create captivating and immersive web pages that leave a lasting impact. I also specialise in visual storytelling and creative expression, I bring a strong background in design and illustration to my work. Proficient in a range of creative tools and software.
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