Janell Ahenkorah

Digital Project Officer @The Salvation Army

💸 Marketing✔️ ITSolution Integrator🧨 ConsultingProduct ManagerProject ManagerBusiness AnalystEngagement Manager

Janell Ahenkorah is an experienced digital professional currently working as a Digital Project Officer at The Salvation Army. She is a highly motivated individual with a deep passion for utilising digital technologies to improve operational efficiency and achieve organisational goals. Janell has a strong background in digital project management and digital solutions, where she has gained extensive experience in developing and implementing digital strategies, managing digital tools, and overseeing project timelines and deliverables. At The Salvation Army, Janell designs digital solutions that enhance workflows and provides consultancy to client teams. She is the owner of various digital tools, ensuring their efficient and compliant use through well-defined processes.

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Work Background

The Salvation Army UK and Ireland TerritoryDigital Projects Officer

Nov. 2023United Kingdom · Hybrid

FreelanceWeb Developer/Digital Content Designer

Dec. 2015As a Creative, I excel in digital publishing, leveraging my proficiency in HTML, CSS, and JavaScript to create captivating and immersive web pages that leave a lasting impact. I also specialise in visual storytelling and creative expression, I bring a strong background in design and illustration to my work. Proficient in a range of creative tools and software.

MindSupporter Care Officer

Jun. 2022 - Nov. 2023London, England, United Kingdom

Barnardo'sSupporter Relations Executive

Nov. 2021 - Jun. 2022

Cancer Research UK (CRUK)Support Services Inbound Advisor

Aug. 2021 - Dec. 2021Communicating with supporters and providing personalised and tailored responses to all enquiries and complaints Listening to the needs of each supporter, and considering and understanding their personal experiences and motivations Resolving supporter enquiries at the first point of contact where possible Using interactions to cross promote CRUK's range of engagement opportunities and services Being an information specialist and maintaining a broad knowledge of CRUK's campaigns Maximising supporter contribution to CRUK through the promotion of Gift Aid.

go-centricResearcher

Jun. 2021 - Jul. 2021London, England, United Kingdom

GVC GroupCustomer Service Manager

Sep. 2019 - Dec. 2019• Adhering to health and safety measure and conducting risk assessments • Providing high stand customer service • Creating rota’s • Handling up to £15,000 per shift • Ensuring all payments were made safely and securely • Dealing with customer complaints • Reporting monitored customers to security • Utilising great listening skills • Studying and upholding the think 21 policy and asking for ID when needed My time working from GVS equipped me with the ability to work in a high-pressured environment. I was able to effectively support and communicate with vulnerable people and negate any communication barriers. I had to use my ability to read body language and behaviours in order to identify those that may suffer from gambling addictions. I had to build great rapport with my management as they had to trust me handling large sums of money.