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Work Background
Company Sales Team Leader
The Career AcademyCompany Sales Team Leader
Aug. 2024 - May. 2025New Zealand, AucklandResponsible for ensuring the sales team will be successfully hitting their sales target
Vacation Rental Owner
AirbnbVacation Rental Owner
Jan. 2024Makati, National Capital Region, Philippines
Client Manager
UcademyClient Manager
Sep. 2023 - Jan. 2025United Kingdom, LondonResponsible for client onboarding and support
Project Manager
BrassTacksProject Manager
Jun. 2021Los Angeles, California, United States
Support Manager
Courses For SuccessSupport Manager
Jul. 2017 - May. 2021NSW, Australia•Quality Assurance and Team Adherence focusing on managing the team performance, attendance, and process compliance and improvement. •Reports, including analyzing data, monitoring our day-to-day sales operations. •Liaison facilitates coordinating with our partners and suppliers. •Customer Service - handling escalations and customer retention •Recruitment covers employee onboarding, and most importantly, product training.
Student Suport
Courses For SuccessStudent Suport
Jul. 2014 - Jul. 2017Australia•Provides phone, live chat, offline chat, and Email support to customers. •Order Taking and Sales Processing. •Processing enrollments. •Assisting with the logins •Social Media Management •Reporting •Encourage the existing customer to provide reviews to the website •Product Pages Loading •Creating Certificate of completion •Creating quotations and invoices
Billing Specialist
TeleTechBilling Specialist
May. 2014 - Dec. 2014•Support and provide superior service via phones, e-mails and call for customers that are inquiring about their bill. •Use questioning and listening skills that support effective telephone communication. •Understand the impact of attitude in handling calls professionally. •Effectively deal with job stress, angry callers, and upset customers •Use the most appropriate way to communicate with different behavior types on the telephone.
Customer Service Specialist -SME
Omniglobe InternationalCustomer Service Specialist -SME
Jun. 2012 - May. 2014Philippines•Providing Floor and Phone Support to the agents who have questions about the product and process. •Taking Escalation Calls and customer retention-related inquiries. •Effectively deal with job stress, angry callers, and upset customers •Other duties as assigned.

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Diamond king - Project Manager
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