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Work Background
KOREEngineering Program Manager
May. 2022 - Aug. 2024United States, CaryResponsible for KORE’s global Engineering Portfolio delivery, managing IT, IoT, and M2M projects in collaboration with Product, Engineering, and Operations teams. Acts as Agile Coach for the global engineering team, driving Agile adoption. Develops strategic plans for new product delivery and oversees high-complexity engineering programs. Leads a multicultural team of Project Managers across the USA, India, and Europe, ensuring timely and effective project execution. Developed automated reports and KPIs for the portfolio and reporting.
KORE WirelessIT project manager and IT operations
Jan. 2018 - Apr. 2022Brazil, São PauloResponsible for Kore Wireless' Strategy in Technology Operations and deployment. Quality Of Service and Special Projects Implementations. Supports Kore's departments in various aspects of its business in pre and post-sales.
Work with Product team, Innovation and Kore Labs teams in the NPI implementation into the network.
In charge of all aspects of the supply chain for post-sales.
Cisco BrasilSr. Project & Program Manager Consultant
Nov. 2012 - Oct. 2017BrazilSr. Service Delivery Project Manager for advanced service area, has attribution on deploying projects and maintain and develop business in large customers. Accounts: Vivo, Sky, Globo, Attento & T-Systems. Also worked on a project in Latam (Movistar).
Main Projects:
o Merge of Vivo and GVT backbone (>500 routers) (2016-2017)
o New IP backbone project for Movistar (Mexico) (>400 routers) (2016)
o Backbone IP resilience and optimization services – NOS (>2000 routers) (2012-2017)
o Merge of Vivo and Telefonica IP BBIP (>2000 routers from 4 backbones (2012-2013)
o Implementation of DDOS for Intragov SP (Security of government BB to Internet) (2014)
o PM of the WIFI Movistar Arena Project (Chile) (crowd area >30.000 WIFI users) (2014)
OracleSr. Project & Program Manager
May. 2006 - Dec. 2011Rio de Janeiro, Brasil• “Key Account Project Manager” for large contracts; Oi/Telemar, Vivo, TIM, Claro and Nextel. • Implemented 15 technology and environment infrastructure projects in LATAM valued at more than US$ 150M. • Project Manager responsible for the Vivo-MG/Amazônia Cellular project that received ANATEL recognition of the best portability project in Brazil. (> 10 Million Subscribers) (2009-2010)
• As PM has participated on the team that recovered the Oi / Telemar account (Oracle/Tekelec) (2006-2009)
• Swap of STP network of Oi mobile, 7IP Project and Prepaid (12 STPs) • Startup Oi Mobile São Paulo (2009-2010)
Tim BrasilOperations Manager
Apr. 2005 - Apr. 2006NOC manager responsible to deploy and operate the TIM VAS/NGN Noc. • Implemented in 4 months the NGN/VAS NOC center team and 24x7 shifts.
• Integrated and centralized all NGN/VAS TIM network supervision.
• Completed the NOC center training and processes.
• Planned whole TIM telephony and regionals NOC centers integration.
Intelig TelecomOperations Manager
Oct. 1999 - Mar. 2005Operations Manager – Switching team (1999-2002)
• Responsible for operations and interconnection areas.
• Deployed telecommunications network, including switching, signaling and interconnections, with all other national and international operators; project was completed in 4 months.
• Implemented and developed the technical support team.
• Participation on yearly OPEX and CAPEX definition. Operations Manager –Network Quality and Performance team (2000-2005)
• Designed and implemented the network performance and quality team.
• Increased efficiency of Intelig network from 46% to 71%, grew revenue by U$ 90 million in 5 years, overcoming Anatel (regulatory agency) minimum performance requirements (65%).
• Developed processes related to revenue assurance, auditing, implementation and KPIs.
• Coordinated the FNCC, National Quality Forum for Telecommunications, a forum for all Brazilian operators. (2004-2005)
• Contributed to Intelig being recognized as the best long distance carrier in Brazil. (2001, 2002, 2003)
• Experienced in design and implementation of methodologies and tools for quality management, work processes and KPIs. Created ERP tools for quality management and KPIs. Operations Manager – NOC Center Manager (2004-2005)
• Reduced customer complains resolution time from 48 days to 2 days.
• Managed and developed the NOC center processes and interfaces.
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