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Work Background
Factor 8Sales Learning & Leadership Consultant | Client Advisor
May. 2022Tempe, AZAt Factor 8, my core responsibility is to consult with organizations to create and facilitate compelling sales training and introduce the companies products/services while building positive relationships with key clients. It is worth mentioning that I assess client sales and training needs to craft new training programs and modify existing programs. Furthermore, I liaise with business partners across various departments to
build customized learning solutions. My accomplishments within this role are following:
• Devised and executed customized training for full lifecycle selling,
including client objections and talk track techniques.
• Developed and implemented 11 customized eLearning, virtual, and
instructor-led leadership development courses for B2B, B2C leaders across
multiple verticals.
• Optimized promotional strategies by liaising between sales and marketing
teams.
• Improved employee retention and sales coaching effectiveness by 36% within
two quarters.
CarvanaSr. Manager, Customer Care Leadership & Talent Programs
Jan. 2022 - May. 2022Tempe, Arizona, United StatesAt Carvana, I completed a training needs assessment, created and modified new leadership development programs, and hired a team to facilitate learning leadership courses for 4 tiers of the Carvana Care team.
AmazonL&D Program Manager - RING New Hire Onboarding | Leadership Development
Jul. 2018 - Jan. 2022Phoenix, Arizona AreaThis role was working within Ring, a manufacturer of home security and smart home devices. Ring is owned by Amazon. As a part of this job role, I directed 4K+ employees while reorganizing the CORE 4-week new hire program by focusing on top call drivers to increase knowledge and speed of proficiency of front-line customer service/tech support/sales reps and managers. My duties comprise developing an L&D team supporting multiple locations for global learning delivery. My notable outcomes for this role includes:
• Established performance metric standards, including monthly/OJT KPIs in
the organization for new team members.
• Spearheaded several leadership programs for global leaders by designing and delivering courses such as Difficult Conversations, Facilitation Workshops, Working Backwards, Coaching & Development, and Conflict Resolution.
• Designed and delivered tailored training initiatives/programs and collaborated across departments in accordance with organizational standards and policies.
Newfold DigitalDirector, Learning & Employee Success | Director of Sales
May. 2016 - Jul. 2018Tempe, ArizonaDuring my time with Newfold Digital (formally Endurance International) , I liaised between PMO, sales leadership, project governance, and HR while leading cross-functional initiatives for Customer Service/Tech Support, Finance, IT, and human resources. My main focus was to design, develop and launch all learning and development programs for the organization. I leveraged technology tools and systems while optimizing (LMS) strategies. Moreover, I developed scalable learning reporting, assessments, benchmarks, and KPIs. I provided consultancy for coaching leadership program implementation. Below are some of my achievements within this role:
• Outperformed and received 2017 Team Shackleton Award; recognized as
learning leader in HR operations/Customer Care Operations while creating customer journey mapping.
• Attained best-quality human capital and achieved business objectives through bottom-line factors and full spectrum organizational as well as human resources operations.
• Designed curriculum and hired a team of L&D professionals/facilitators while onboarding 500+ employees.
RevanaDirector, Learning & Leadership Development
Mar. 2015 - Apr. 2016Tempe, Arizona>Implemented and managed 10 global client launches from discovery through sales operations
>Redesigned company sales curriculum >Optimized learning technology tools and systems for trainer efficiency
>Implemented sales leadership program and delivered curriculum
>Redesigned new hire on-boarding process
>Partnered with human capital and talent acquisition on successfully identifying candidates – improved retention rate by 15%
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