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Work Background
Tokio Marine HCCData Transformation Programme Manager
Oct. 2023 - Dec. 2024London Area, United KingdomI led the Data Transformation Programme, within a London Market insurer. Provided strategic guidance to the CDO and CIO on data strategy, governance, and change leadership, providing direction on accelerating business outcomes within the data roadmap. Leading the data programme of over 40 consultants and 3rd party vendors, the programme included the consolidation and migration of legacy policy and claims data into modern Guidewire and Salesforce solutions, delivering near real time insights through PowerBI and Snowflake. Key achievements were managing stakeholder expectations, fostering collaboration between key stakeholders and implementation teams to achieve improved delivery outcomes by consolidating the data, reducing data wrangling enabling a single view of data.
UK Research and InnovationData Transformation Programme Manager
Sep. 2021 - Sep. 2023Swindon, England, United KingdomLeading the Data Transformation Programme, driving the performance of a team of over 50 data specialists and implementation partners across four major projects, working closely with C-Level Stakeholders, providing thought leadership to the organisation in the implementation of a data strategy and excellence framework, and ensuring adherence to programme governance. Highlights include: • Developed a programme roadmap implementing solutions to bring together data from the nine UKRI councils
• Implemented an enterprise wide Reporting and Analysis solution utilising AWS, Talend and Tableau providing a platform for Data Analysts, Scientists and Business Users to access data.
• Introduced Data Excellence Framework, processes and tooling to help mature UKRI’s data management, maturity and data quality
• Implemented Salesforce CRM, resulting in improved relationship management and process compliance integrating with operational systems with Mulesoft. Key projects as part of the programme include including DataBank (A DataLake complemented with Visualisation and Analytical capabilities), Implementation of a Enterprise CRM using Salesforce, DataBroker Integration layer using Mulesoft and implementing data cultural change through Data Excellence.
Innovate UKHead of Data and AI
Sep. 2020 - Sep. 2021Swindon, England, United KingdomLed the formulation and implementation of the organisation’s data strategy, as well as owning products and driving the performance of a team of data professionals. Advocated for the data and intelligence process automation to champion improved customer experience and efficiencies, effectively managing change and resistance across business functions. Served as Chair on the Innovate UK Data Implementation Steerco. Highlights include:
• Introduced a virtual assistant to service applicants and relieve the burden on the Customer Services team
• Developed and launched Self-Service Analytics and data visualisation using PowerBI cloud service
• Developed a Funding Assurance platform to support risk reduction and fraud
Target GroupHead of Data
Aug. 2019 - Sep. 2020Newport, United KingdomDefined and implemented data strategy, leading the company’s transformation into a data-driven, financially regulated organisation as well as driving the performance of a team of 40 data professionals across a diverse range of disciplines. Highlights from this role include:
• Implemented a brand new, modernised BI, migrating from on-premises to cloud solutions • Combined data from multiple sources, resulting in unlocking insights from previously inaccessible silos • Established and embedded an Enterprise Data Management Framework
• Delivered a diverse range of projects both for customers and to transform the internal data strategy
IBMHead of Data and AI Professional Services
Apr. 2011 - Aug. 2019London, England, United KingdomRichard directed the Data & AI Professional Services business for UK and Ireland, overseeing all aspects of Data and AI software services with annual revenue exceeding £30 million. He led teams of consultants, architects, managers, and operational teams driving exceptional service delivery, customer success, and business growth. Richard implemented sales strategies, cultivated strong client relationships, and spearheaded initiatives in data management, AI, governance, and intelligent business automation. Key achievements included establishing a Big Data and Data Science function, implementing innovative AI solutions for clients, and pioneering cost-effective resource models. His work significantly enhanced customer experiences, compliance, and operational efficiency while driving revenue growth and thought leadership in Data and AI. Some highlights from this role include:
• Instrumental role in increasing Q and YoY revenue and driving cost-control via optimisation of resources • Established an organisation-wide Big Data and Data Science function from scratch, championing the value of data and AI software offering to new and existing clients
• Worked closely alongside C-Level executives to serve as an executive sponsor on multiple, major projects
IBMEngagement Manager and Lead Information Architect, Information Management Services
Jan. 2008 - Apr. 2011Strategic and tactical responsibilities for designing, developing and leading complex technical information management architectures within customer environments. Leading and driving Information Management software services programme and project delivery.
Responsible for business development of Information Management software services offers and solutions to customers. Facilitating internal and external enablement initiatives. Coordinating IBM activities globally to achieve customer success. The IBM Design Authority on global ECM rollout within logistics organisation.
IBMBusiness Development Manager for FileNet
Apr. 2007 - Dec. 2007Managing services sales revenue through UK, Ireland and South Africa.
Tasked with the smooth transition of the services sales of FileNet Software Services from FileNet into IBM following acquisition.
Hitting over 115% of my targets during this time, I helped create and establish a sound pipeline for services to integrate the FileNet services sales model into the IBM model.
FileNetSenior Systems Architect
Jan. 2006 - Mar. 2007Architectural Lead in successful implementations of FileNet solutions.
Fujitsu ServicesSenior Customer Solutions Architect
Oct. 2001 - Jan. 2006Lead Architect and Technical Design Authority on numerous large public sector projects, in implementations of ECM and Data solutions. Implementing Documentum, Tower (now Vignette), Staffware, Metastorm, Meridio and Kofax technology solutions.
CDC SolutionsSoftware Engineering Lead
Jan. 2000 - Oct. 2001Software development lead responsible for the design, implementation and management of the engineering team of one of the companies flagship products.
PwC ConsultingSenior Consultant
May. 1997 - Jan. 2000Senior Consultant in pharmaceutical implementations of Documentum.
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