Davy's Wine MerchantsAssistant General Manager
Jan. 2018 - Oct. 2020London, United Kingdom• Assist General Manager in Business development, communication strategy, P&L, KPI and sales analysis;
• Make decisions and solve problems concerning all business areas; • Create and execution of sales, marketing, events and promotion campaigns; • Get full business responsibility and accountability in the absence of the GM, open and closing the premises;
• Organize and host wine tasting events and create food and wine pairing recommendations according to business events calendar and customer specific requests; • Manage wine training sessions with team focusing on wine recommendations and food and wine pairing for seasonal, private dining and regular menus;
• Manage wine cellar stocks, controls, orders and invoices according to targets; • Manage team development, training sessions, appraisals and interviews process; • Management rotas, time and attendance and other team activities;
• Dealing with fast paced environment and high volume;
• Follow up quality and customer service standards, relating with customers and requests about food quality or service.