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Work Background
Unite UsSenior Customer Success Manager
Jul. 2023-Led implementation and project management of multiple health plans and sponsored customers to align with key customer (NC DHHS) goals and priorities
-Lead business reviews for customers to highlight successes and align joint success plan goals and metrics for customers
-Oversee customer success of multiple customer entity types (health plans, health systems, state government, care management entities, Community-based organizations) -Lead account management for key stakeholder groups to ensure successful experiences with the network in compliance with NC DHHS requirements
-Maintained 100% of CARR for renewal contracts in 2023 and 2024
-Lead monthly stakeholder meetings, entity-specific office hours, and one-on-one meetings as needed to support and strengthen relationships and experiences for customers
-Provide demos and trainings of the core, payments, and data platforms to ensure understanding of products and work
-Upsell customers on additional products to enhance network experience and increase revenue
Unite UsSenior Sales Associate
Jun. 2022 - Jul. 2023-Generated $4M in pipeline in assigned territory as a new sales team member. Used existing network, in-depth market analysis, attendance at industry events, and digital platform to engage prospects.
-Surpassed prospecting targets in all regions to reach new customers, contacts, and market segments to grow pipeline. Achieved $500,000 in CARR in 6 months Closed or supported revenue closing in multiple regions to surpass quarterly targets totaling $10M
-Cross-functional collaboration with the Product, Operations, and Customer Success teams to illuminate upsell opportunities for existing customers
Unite UsNetwork and Customer Success Manager
Mar. 2021 - Jun. 2022Raleigh, North Carolina, United States-Responsible for customer and community success across 200 counties in six states to improve adoption, retention, and customer satisfaction with community customer growth and engagement
-Responsible for all planning, organization, logistics, and execution of engagement and onboarding of Community-Based organizations to strengthen network growth and partner adoption
-Increased growth of the Unite Us community customers to improve resource referrals and client outcomes
-Provided team leadership, coaching, mentorship, and guidance to strengthen engagement team success across multiple customers and communities. -Successfully achieved goal targets for all sprint launch waves in six states
Unite UsCommunity & Customer Engagement Manager
Oct. 2019 - Mar. 2021Raleigh, NC-Responsible for all training, technology adoption, strategic planning, organization, logistics, and execution of engagement and onboarding of Community-Based organizations in 35 counties for the nation’s first network of health and social services designed to support where all North Carolinians live, work, eat, play and worship. -Increased growth of the NCCARE360 community customers to improve resource referrals and client outcomes
-Actively prospected and outreached to organizations across different sectors of work including healthcare, government, foundations, and non-profit organizations
-Successfully achieved goal targets for all sprint launch waves
The Raleigh/Wake Partnership to End and Prevent HomelessnessGrant Consultant
Jul. 2019 - Aug. 2019Raleigh-Durham, North Carolina AreaSupported dozens of community non-profits in their grant writing applications, implementing a consistent application format and providing process insight to serve as a unifying expert for the area.
• Streamlined multi-million dollar federal grant process for Wake County Continuum of Care notice of funding availability (NOFA) opportunity • Guided eight applicants through the federal grant process, earning them $3.5M in funding for 14 projects
• Wrote the collaborative grant application cover letter for each of the 14 project applications, tailoring the language to the NOFA and emergency solutions grant
• Coordinated between a dozen community partners to connect applicants to the appropriate community partners and government entities to develop their applications
The Raleigh/Wake Partnership to End and Prevent HomelessnessExecutive Director
May. 2018 - Aug. 2019Raleigh, North CarolinaSupervised the business development of the organization in conjunction with the annual operation funding plan and the expansion of the organization, which grew by 60% internally and added an additional 20 community partners
• Established benchmark growth targets for the organization in tandem with the Board of Directors, implementing an HMIS and coordinated entry system to expand internal staff by 60%
• Collaborated with the Board to institute a financial plan, annual budget and fundraising roadmap that resulted in the uncovering and allocation of $500k in unused federal grant funding while also sourcing new connections and donation opportunities to increase the overall revenue for the organization
• Facilitated strategic partnership plans to strengthen collaborative partnerships among member agencies and the community and grow the group of member participants by 20 organizations
Foundation Fighting BlindnessFundraising & Events Manager
Jul. 2017 - May. 2018Raleigh-Durham, North Carolina AreaFostered relationships through 12 annual third-party events to raise $500k per annum across four regions to consistently meet fundraising goals • Responsible for all planning, organization, logistics and execution for 12 annual regional fundraising events • Increased social media activity and growth by approximately 5% overall for regional communications
• Maintained accurate financial and administrative records to effectively manage chapter activity, meetings and communication
• Structured the leadership development plan and succession pipeline for the Chamber chapter
Greater Raleigh Chamber of CommerceGovernment Affairs Events Manager
Mar. 2013 - Jul. 2017Raleigh-Durham, North Carolina AreaGovernment Affairs Events Manager Managed program content, oversaw marketing efforts and executed events and meetings on behalf of the Government Affairs Department to increase the overall available department funds by 12% annually • Accountable for fundraising a $1M annual budget through sponsorships, events and registration revenue
• Advocated for public policy issues affecting Raleigh and Wake County through active community outreach that connected members to local and state level elected officials • Directed all logistical aspects of event and meeting organization the Government Affairs Department
Hotel Indigo NashvilleSales & Catering Manager
Jun. 2012 - Nov. 2012Nashville, TN• Book non-group catering functions-corporate and social
• Manage planning and event execution for all in-house groups and catering events
• Provide proposals and contracts to clients and prospective groups
• Hold weekly BEO Meetings with Food & Beverage team
• Manage all group blocks, rooming lists and cut-off dates
• Assists Sales Manager with prospecting for new corporate and non-corporate business
• Promote hotel products, services and features to increase revenue
• Integrate all group details on to weekly resumes for hotel Executive Team
Courtyard by Marriott Jacksonville Beach Oceanfront/Fairfield Inn & Suites Jacksonville BeachSales & Catering Manager
Apr. 2011 - May. 2012Jacksonville Beach, FL• Produce guest room revenue of more than $350,000 quarterly • Have exceeded 150% of quarterly booking goals beginning May, 2011
• Establish client base of organizations, associations, social, and corporate businesses through direct outside and inside sales efforts for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met and exceeded
• Manage planning for all in-house group and catering events • Develop and maintain relationships with new and existing clients to produce maximum business profitability
• Manage hotel banquet business through catering and group room sales
• Ensure success of hotel-hosted events by thorough collection and integration of clients’ specifications • Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines
Marriott at Research Triangle ParkCatering Sales Manager
Aug. 2007 - Mar. 2011Raleigh-Durham, North Carolina AreaProduced catering sales revenue of more than $1,000,000 annually. Managed planning for all in-house group and catering events Managed hotel banquet business within hotel premises through catering and group room sales Ensure success of hotel-hosted events by thorough collection and integration of clients' specifications
Achieved results through:
Prospecting new business in Triangle Area
Establishing and buildexpanding relationships with new and existing clients to produce maximum business profitability Assist in generating group room sales revenue through social and corporate eventsMeticulously collecting details from current and prospective clients to ensure success of events within the hotel
PromoteAssisted with achieving group room sales revenue of over $500,000
Up-selling hotel products, services and features to increase revenue
Hold bi-weekly BEO meetings with Food and Beverage team
Prospect business through weekly outside sales calls to increase revenue
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Providing new and greater incentives to potential members of the club to produce greater revenue
NC State University ClubMembership and Marketing Coordinator
Jul. 2006 - Aug. 2007Maintained and improved multiple aspects of club membership
Increased banquet revenue by 10% and club membership base by more than 20% over one year through implementing new and different marketing strategies. Managed event planning for club banquets and event, member social events, and business and corporate group functions.
Achieved results through:
Developing new relationships and strengthening prior relationships through improved club communication with members, resulting in higher member return rates and greater interest in club facilities
Detailed all social events once booking was confirmed.
Providing new and greater incentives to potential members of the club.
Marketing The University Club to current members and non-members to ensure high return rates and greater interest in club facilities.
Designing and implementing new marketing campaigns and materials. Improving The University Club membership base by over 20% in the past year (Over 150 new families).
Assisting with planning for private events and member functions.
Organizing banquet functions for businesses and corporate groups.
Helping increase banquet revenue by 10% in the past year.
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