Blue YonderSupport Engineer
Mar. 2023Warsaw, Mazowieckie, Polandβ Enhanced support operations using demand planning and
forecasting techniques. Optimized resource allocation, improved
efficiency, and aligned support activities with business objectives,
driving customer satisfaction and value creation.
β Implemented proactive support and operations improvement
practices, continuously improving solution stability by early
detection and resolution of issues
β Successfully understood and triaged customer issues, conducting
necessary technical research (code review, database queries) and
collaborating with teams to resolve complex inquiries.
β Played a pivotal role in the implementation of new customers from
the initial stages to go-live, ensuring seamless delivery and customer
satisfaction
β Contributed to the successful deployment and adoption of new
technologies, including the ChatGPT project