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Work Background
Fortitude Digital SolutionsDigital Marketing Specialist
Jul. 2019Cape Town, Western Cape, South AfricaI help small businesses attract new customers via effective lead generation and marketing strategies.
Holland America LineEvent Manager
Feb. 2018 - Jul. 2019Greater Seattle Area• Responsible for developing and managing all shipboard activities and events
• Brainstorm plan and execute creative activities for guests of all ages
• Implemented a daily schedule for all shipboard activities
• Managed the online program, The Navigator
• Was in charge of public announcements and the ships tendering
• Opened and closed shows as well as filling in for Cruise Director
• In charge of marketing for all revenue departments
Holland America LineEntertainment Director
Jan. 2017 - Feb. 2018Greater Seattle Area• Oversaw content, design and layout of all event related collateral including the daily programs
• Train, develop, evaluate and schedule 40+ team members in my department
• Create and manage event orders for functions
• Serve as on board group coordinator for all groups of 10 – 300 people
• Coordinate with revenue partners, beverage and culinary teams to ensure revenue potential
• Develop theming, décor and programming for all events
• Responsible for developing and managing all shipboard activities and events
• Led planning, organizing and implementation of onsite functions and events
• Provided vital leadership and guidance to all departments
• Filled in for cruise director on hosted events
Holland America LineEvent Manager
Jun. 2014 - Dec. 2016Greater Seattle Area• Responsible for developing and managing all shipboard activities and events
• Brainstorm plan and execute creative activities for guests of all ages
• Implemented a daily schedule for all shipboard activities
• Managed the online program, The Navigator
• Was in charge of public announcements and the ships tendering
• Opened and closed shows as well as filling in for Cruise Director
• In charge of marketing for all revenue departments
Holland America LineAssistant Cruise Director
Oct. 2012 - May. 2014Greater Seattle Area• Completed administrative responsibilities including communication with customers and staff
• Collaborated directly with cruise director to prepare and organize activities
• Regularly hosted on cruise ships and oversaw the quality of guest experience • Created meaningful connections with guests to ensure the highest quality of services
• Worked closely with elderly and disabled guests
• Developed theming, décor and programming along with Cruise Director for events.
Princess CruisesAssistant Cruise Director
Jun. 2010 - Mar. 2012• Regularly hosted on cruise ship and oversaw the quality of guest experience
• Ran events and activities as well as acting as the ship’s DJ
• Created meaningful connections with guests to ensure the highest quality of service
• Sparked engaging conversations with guests and relayed information based on customers interest
• Entertained up to 2100 guests per voyage in an array of shipboard activities
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