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Work Background
Ativar Global Private TravelPrivate Travel Director
Feb. 2022London, England, United KingdomAn exclusive private lifestyle travel company dedicated to assisting clients in organising their bespoke travel arrangements and making their dreams come true. Unique itineraries perfect for those curious in exploring the world, whilst seeking the highest level of service.
We understand luxury like no other. Our attention to detail is meticulous, ensuring you relish every experience.
Our passion, vast global knowledge, deep understanding of the luxury travel world and strong connections with top industry partners, are what set us apart. All are key aspects when creating unforgettable experiences, carefully curated just for you, your family, and your guests. Should you be looking for: a short city break; a get-away in the mountains; a snowy escapade; a country retreat; relaxing in a hot destination, or more into the experiential travel - we design the adventure to remember. Each with superb accommodation, uniquely tailored experiences, exquisite gastronomy and distinctive services...Ativar is the key to activate your luxury travel dreams. Exploration for us is your curiosity put into action, to be enjoyed effortlessly.
Nota Bene Travel MembershipDirector of Private Client Management
Jan. 2017 - Jan. 2022London, United KingdomProviding UHNW private clients with bespoke worldwide travel.
- Private Account Manager
- Business Development
Whether you are looking for a beautiful villa in the French Riviera or Croatia, a yacht to explore Galapagos, the Great Barrier Reef or the Greek Islands, a private jet in Central America, Middle East or Australia, the perfect restaurant in Rome, New York or Mexico City, a fantastic private island worldwide, a more experiential trip such as a safari in Africa or immerse yourself in Papua New Guinea, Amazon or Guatemala jungles...We know where.
Simplexity Travel Management LtdTravel Account Manager
Jan. 2016 - Oct. 2016London, United Kingdom- Assisting clients in the Hospitality & Fashion, Sports, Music and Entertainment Industry with travel arrangements.
- Supplier Relationship Management - Always focused to keep building strong and great relationships to guarantee the best deals and agreements for the clientele
Ten GroupTravel Lifestyle Manager
Mar. 2012 - Dec. 2015London, United Kingdom- Assisting members with their Leisure & Corporate Travel arrangements worldwide.
. Extensive research and networking with suppliers worldwide in order to select the correct product for each client.
- Creating itineraries, destination guides and tailor-made experiences to exceed clients expectations. *** Global Hotel Specialist - Maintaining a strong partnership with Luxury Hotel Groups and Collections to guarantee the best benefits and experience for every client.
- Representing the company in regular supplier meetings and events in London and abroad (FAM Trips). *** Lead Member Satisfaction Ambassador (LMSA) for the Travel Department - Responsible for managing members’ complaints and giving training & guidance to the team. This involves complaints investigation, call listening, monitoring and offering appropriate compensation & timely resolution and ensuring that both the client and company interests are taken in consideration when resolving any issue
- Ensuring high standards are consistent and the customer satisfaction is maintained. *** Assisting the recruitment process by evaluating candidates’ linguistic skills and destination knowledge.
Corinthia HotelsFront Office
Feb. 2011 - Feb. 2012London, United KingdomWorking as a Receptionist and covering shifts as Chef de Brigade Responsible for the Float control, Bookings control, Guest Relations (Guests Emergencies and Complaints), Check in and out, Payments and Invoices, Receptionist´s Training and Supervision. Organization, communication and responsibility are the key to develop a great team; delivering a top 5 star service at all time is the main daily goal. High Profile Guest Handling: VIPs, Celebrities, Royal Families, Politicians and High Rate Paying Guests.
Meliá Hotels InternationalFront Office
Aug. 2010 - Jan. 2011London, United KingdomWorking as a Receptionist and Chef de Brigade. Responsible for Guest Handling, VIPs, Complaints, Bookings Request, Float Control, Phone/Email Requests.
Magic CostablancaFront Office Manager - Duty Manager
Jun. 2004 - Sep. 2009Alicante - SpainStarted working as a Receptionist, then promoted to Chef de Brigade, later promoted to Reception Assistant Manager and during the last year and a half promoted to Front of House Manager/Duty Manager. Responsible for Head of Departments meetings and needs, Hotel floats, Staff supervision, Check in and out, Staff Roster, Booking Department Control, Welcome Meetings, Overbooking, Guests Emergencies and Complaints, Recruitment and Training, VIP Concierge Service and Budget Controls.
Also developed the Quality Department for the property. Acting as a key person during the ISO 9001 Auditions for the certification process. Developing the SOPs (Procedures) for each department, templates to be used and providing training so staff could understand the changes and start using them on their own benefit, to improve their work and the quality of the service.
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