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AC@Authentic Consult GmbHMaster AI Prompt Engineer
Sep. 2022Charleston, South Carolina, United States · RemoteI started as a "beta-tester" with ChatGPT two months before it was officially launched. Since then worked with ChatGPT (all versions), Jasper, Midjourney, CustomGPT, HeyGen, Synthesia and a host of other AI apps, including some that have not been fully productized.
AC@Authentic Consult GmbHChief Executive Officer / Owner
Sep. 2020GermanyLaunched and continue to lead a transformative global business consultancy. In my capacity as a high-level business consultant, I play a key role in spearheading change initiatives of all complexities, which have been instrumental in turning around the performance of a large portfolio of major companies to achieve impressive growth. Among my key contributions, I… ☞ Introduce Design Thinking methodologies as framework for understanding core issues and creating powerful solutions to drive improvement. ☞ Leverage my expertise in Agile principles to plan, lead, and maximize the success of change initiatives. ☞ Design and roll out Customer Service/Success programs for top-tiered retailers, which help businesses respond to customer and market trends. ☞ Actively support compnies in building world-class organizations that are highly-reliable, performance and customer/market-oriented, significantly contributing to the financial success of those companies. Have succeeded, to date, in repositioning a multiple clients within key markets and helping the companies identify and penetrate lucrative new markets.
ADBChief Marketing Officer (CMO) / Chief Change Officer (CCO)
Jul. 2013 - Jun. 2017SwitzerlandI was contracted initially as a consultant before being brought onboard in an executive capacity by the global TV software company. During my time with the company, I… Created and led a series of change programs to shift the business focus from hardware to software and orchestrated internal communications to secure full buy-in for the changes. Developed a targeted marketing campaign to reposition the company across global markets and catalyze tremendous growth for the software business. Forged channel partnerships with a powerful network of companies spanning Europe, Asia, and the United States to dramatically increase solution sales (TV platforms, interactive TV, etc.). Built and launched the group’s new sales office in Berlin, Germany to penetrate the German market. This included recruiting, onboarding, and training the Sales team, which won the first German customers to get the office off the ground and running.
real,- Hypermarkets (Metro Group)Chief Customer Officer (CCO) / Chief Sustainablity Officer (CSO)
May. 2007 - Jun. 2013Mönchengladbach, GermanyI joined the executive team of the €13 Billion revenue retail company/subsidiary of a German DAX 30 company, with the mandate to create a new, customer-focused model to increase retention and sales. In my key leadership role, I… Drove a series of strategic change projects to transform corporate culture, CRM, sales capabilities, customer service, and other key business functions. Succeeded in taking Germany’s largest hypermarket retailer from ranking worst in customer satisfaction metrics to best. We were awarded “Most Customer-Oriented Company 2012” in the service category by Handelsblatt and the University of St. Gallen (Switzerland). Envisioned, designed, and implemented the group’s first Sustainability program, which was a major success and fully adopted by the retailer’s parent company, the third largest retailer in the world. Personally turned around the performance of 40 stores, representing €1 Billion in revenue combined, taking the group from the worst performing stores to top performing vs. all other stores in just six months. The customized turnaround program was then implemented across all 350 stores and became a strategic priority for the retailer over the next five years, driving substantial growth in sales and customer satisfaction.
GallupManaging Director / Senior Strategic Consultant / Member of the Board of Directors - Europe
May. 2001 - Apr. 2007Germany, Austria, SwitzerlandI acted as the guiding force behind relaunching Gallup as business management consultancy headquartered in Berlin, Germany and meeting the needs of businesses in Germany, Austria, and Switzerland. For key achievements, I… Led the business model change that returned Gallup Germany to profitability, achieving high growth rates year-over-year. ☛ Rebuilt the client portfolio, growing from zero clients starting in 2001 to over 50 clients across European markets in 2007. ☛ Served as a strategic consultant for the Boards of multiple DAX 30 and medium-sized businesses, catalyzing growth via change projects focused on Quality Management, Customer Loyalty, Employee Engagement, and other strategic areas. Select clients included Metro AG, CSC, Globus, Tengelman, Media Markt, Kaufhof, Standard Chartered Bank, and more. ☛ Represented the company as a keynote speaker for major events and for media sessions.
Nortel NetworksVice President Business Development EMEA
Jun. 1998 - Apr. 2001Berlin
City Public Works PotsdamMarketing Executive
May. 1993 - May. 1998Potsdam
State Government of Brandenburg, GermanyPress Secretary
Mar. 1991 - Apr. 1993Potsdam
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