GallupManaging Director / Senior Strategic Consultant / Member of the Board of Directors - Europe
May. 2001 - Apr. 2007Germany, Austria, SwitzerlandI acted as the guiding force behind relaunching Gallup as business management consultancy headquartered in Berlin, Germany and meeting the needs of businesses in Germany, Austria, and Switzerland. For key achievements, I… Led the business model change that returned Gallup Germany to profitability, achieving high growth rates year-over-year. ☛ Rebuilt the client portfolio, growing from zero clients starting in 2001 to over 50 clients across European markets in 2007. ☛ Served as a strategic consultant for the Boards of multiple DAX 30 and medium-sized businesses, catalyzing growth via change projects focused on Quality Management, Customer Loyalty, Employee Engagement, and other strategic areas. Select clients included Metro AG, CSC, Globus, Tengelman, Media Markt, Kaufhof, Standard Chartered Bank, and more. ☛ Represented the company as a keynote speaker for major events and for media sessions.