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Network Power<100 people
Roles
✨50%
Business Owner
💬50%
Customer Service
💰25%
Investor & VC
Geos
🇫🇷50%
France
🇿🇦50%
South Africa
Work Background
Soteria Consulting RGPDCEO
Jan. 2026France, ParisSoteria’s mission is to prevent data risks and prepare your digital defense.
I offer comprehensive GDPR audits to identify vulnerabilities and full compliance support to align your operations with regulations.
My approach transforms legal constraints into strategic assets, ensuring your organization is protected, resilient, and ready to face evolving privacy challenges confidently.
TeleperformanceFront Line Manager
Feb. 2020 - Oct. 2023Lisbonne, Portugal · HybridSupervisor of the French team in a tourism project - Reservations team. - Individual management of a global team of 20 French Customer Service Agents and, in collaboration, of 60 European agents
- Implementation of individual and personalised coaching plans in relation to the KPI objectives targets
- Training of 20 new agents and contribution to the improvement of training tools in 8 months
- Analysis of KPI targets and 80% increase in achievement
- Creation of procedures for high activity periods where the volume of calls received by the team increases by 150%
- Management of client cases in collaboration with international departments and continuous improvement of procedures to ensure the most sensitive files are processed in less than 7 days Daily tools handled:
- SalesForces
- Outils du projet
- Microsoft tools
Club MedButler
Jun. 2019 - Aug. 2019Valmorel - SavoieButler in the Exclusive Collection by Club Med. Main missions: - Working closely with the Conciergerie during the whole stay of the Gentil Membre
- Welcoming the Gentil Membre as soon as it enters the Chalet
- Explaining the Butler's role and presenting all the Chalet's equipments
- Breakfast set up
- Housekeeping / daily maintenance following the Exclusive Collection norms and standards - Tea Time set up
- Turndown service
- Setting up the weekly Dîner Montagnard - Presenting the summer activities in the Valmorel ski station to the Gentil Membre
Gaëlle Dúshlán | Community manager atypiqueFondatrice
Jan. 2019Bordeaux, Nouvelle-Aquitaine, FranceTeam Maladie Rare 💥
Gérer les réseaux sociaux des athlètes françaises Handisport et Sport Adapté : ✌️
Sprinter sur 100m: 👎
J'ai ruiné la Petite Souris
Ecole Internationale TunonCommunication and Public Relations Manager
Jan. 2015 - Oct. 2018Région de Bordeaux, FranceEvent Management: o Display o Recruitment o Field trip for follow-up o Briefing + Debriefing with the students and the client Community Management: o Management of theFacebook and Instagram accounts of the school with the students
o Feeding the main website and social medias by sending photos + videos o Support in collaboration of communication projects : Virade de Mios, Dionysienne, student projects Organization of annual Stage/ Job Dating: o Invitation of the partners o Logistics: registration sheets, posting of offers, signing sheets, establishment of conference and recruitment rooms o Photos and videos o Submission of the student's applications to the partners
o Send thanks to the companies Sales
o Recruitment of volunteers for the school stand and within the organisation team during the orientation fairs o Entry on Excel of the prospects met during the fairs o Use of the software o Preparation of Meetings Business Information/ Open Days
o Recruitment and briefing of students, testimony
o Processing of incoming calls and information of people visiting the school
o Analyzing and suggesting ways of reaching out for the prospects
VTF "L'esprit Vacances"Réceptionniste
Aug. 2014 - Nov. 2014Lacanau-Océan, France• Accueil des vacanciers suivant la procédure VTF • Renseignements et informations sur la région et les alentours
• Résolution de problèmes apparus pendant le séjour des vacanciers
• Service au bar
• Aide à la préparation au classement 2* du village
Congrès et Expositions de BordeauxEvent hostess
May. 2014 - Dec. 2014Parc des expositions, BordeauxFoire Internationale de Bordeaux : - Welcome desk
- Visitor information center Conforexpo 2014: - Entry control
- Invitations control Salon Vinitech / Sifel: - Cloakroom
Alainn ToursReservation Agent
Sep. 2013 - Mar. 2014Sligo, IrlandeReservation: • Accommodation reservations in Ireland, Scotland and Wales • Updating negotiated rates
• Putting together client's trip booklet Customer information:
• Informing about the destination
• Important informations • Use and update of Globe-Track software
• Various translation from English to French
Welcome OzAssistante responsable d'agence
Jan. 2013 - Feb. 2013Pessac- Contacting new partners and negotiating the rates
- Creating Tour Writer database
- Enquiries, quoting and sales
- Creating the client's booklet
- Touristic informations suggestions
VTF LA ForestièreReceptionnist
Jul. 2012 - Aug. 2013Lacanau Océan et PornichetSummer seasons 2012 - 2013 and 2014. - Welcoming guests
- Touristic informations about the region
- Guest's problem solving
- Barmaid
Hôtel Mercure**** Bordeaux St-JeanRéceptionniste
Feb. 2012 - Mar. 2012Bordeaux , France• Check-in/ Check-out, encaissements, accueil/information, réservations
• Service au bar et restaurant, room-service
• Gestion stagiaires
Disneyland ParisCart-Attendant
Dec. 2011 - Jan. 2012Vente de confiseries en extérieur
Renseignements
Nettoyage de poste
PharmaDom OrkynTechnicien de désinfection
Aug. 2011 - Aug. 2011CanéjanDésinfection de petit matériel médical Mis à jour des stocks en zone retour
Gestion appareils défectueux envoyés en réparation
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