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Network Power<100 people
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✨100%
Business Owner
💰50%
Investor & VC
💸50%
Marketing
Geos
🇿🇦100%
South Africa
Work Background
TeleperformanceFront Line Manager
Feb. 2020 - Oct. 2023Lisbonne, Portugal · HybridSupervisor of the French team in a tourism project - Reservations team. - Individual management of a global team of 20 French Customer Service Agents and, in collaboration, of 60 European agents
- Implementation of individual and personalised coaching plans in relation to the KPI objectives targets
- Training of 20 new agents and contribution to the improvement of training tools in 8 months
- Analysis of KPI targets and 80% increase in achievement
- Creation of procedures for high activity periods where the volume of calls received by the team increases by 150%
- Management of client cases in collaboration with international departments and continuous improvement of procedures to ensure the most sensitive files are processed in less than 7 days Daily tools handled:
- SalesForces
- Outils du projet
- Microsoft tools
Club MedButler
Jun. 2019 - Aug. 2019Valmorel - SavoieButler in the Exclusive Collection by Club Med. Main missions: - Working closely with the Conciergerie during the whole stay of the Gentil Membre
- Welcoming the Gentil Membre as soon as it enters the Chalet
- Explaining the Butler's role and presenting all the Chalet's equipments
- Breakfast set up
- Housekeeping / daily maintenance following the Exclusive Collection norms and standards - Tea Time set up
- Turndown service
- Setting up the weekly Dîner Montagnard - Presenting the summer activities in the Valmorel ski station to the Gentil Membre
Gaëlle Dúshlán | Community manager atypiqueFondatrice
Jan. 2019Bordeaux, Nouvelle-Aquitaine, FranceTeam Maladie Rare 💥
Gérer les réseaux sociaux des athlètes françaises Handisport et Sport Adapté : ✌️
Sprinter sur 100m: 👎
J'ai ruiné la Petite Souris
Ecole Internationale TunonCommunication and Public Relations Manager
Jan. 2015 - Oct. 2018Région de Bordeaux, FranceEvent Management: o Display o Recruitment o Field trip for follow-up o Briefing + Debriefing with the students and the client Community Management: o Management of theFacebook and Instagram accounts of the school with the students
o Feeding the main website and social medias by sending photos + videos o Support in collaboration of communication projects : Virade de Mios, Dionysienne, student projects Organization of annual Stage/ Job Dating: o Invitation of the partners o Logistics: registration sheets, posting of offers, signing sheets, establishment of conference and recruitment rooms o Photos and videos o Submission of the student's applications to the partners
o Send thanks to the companies Sales
o Recruitment of volunteers for the school stand and within the organisation team during the orientation fairs o Entry on Excel of the prospects met during the fairs o Use of the software o Preparation of Meetings Business Information/ Open Days
o Recruitment and briefing of students, testimony
o Processing of incoming calls and information of people visiting the school
o Analyzing and suggesting ways of reaching out for the prospects
VTF "L'esprit Vacances"Réceptionniste
Aug. 2014 - Nov. 2014Lacanau-Océan, France• Accueil des vacanciers suivant la procédure VTF • Renseignements et informations sur la région et les alentours
• Résolution de problèmes apparus pendant le séjour des vacanciers
• Service au bar
• Aide à la préparation au classement 2* du village
Congrès et Expositions de BordeauxEvent hostess
May. 2014 - Dec. 2014Parc des expositions, BordeauxFoire Internationale de Bordeaux : - Welcome desk
- Visitor information center Conforexpo 2014: - Entry control
- Invitations control Salon Vinitech / Sifel: - Cloakroom
Alainn ToursReservation Agent
Sep. 2013 - Mar. 2014Sligo, IrlandeReservation: • Accommodation reservations in Ireland, Scotland and Wales • Updating negotiated rates
• Putting together client's trip booklet Customer information:
• Informing about the destination
• Important informations • Use and update of Globe-Track software
• Various translation from English to French
Welcome OzAssistante responsable d'agence
Jan. 2013 - Feb. 2013Pessac- Contacting new partners and negotiating the rates
- Creating Tour Writer database
- Enquiries, quoting and sales
- Creating the client's booklet
- Touristic informations suggestions
VTF LA ForestièreReceptionnist
Jul. 2012 - Aug. 2013Lacanau Océan et PornichetSummer seasons 2012 - 2013 and 2014. - Welcoming guests
- Touristic informations about the region
- Guest's problem solving
- Barmaid
Hôtel Mercure**** Bordeaux St-JeanRéceptionniste
Feb. 2012 - Mar. 2012Bordeaux , France• Check-in/ Check-out, encaissements, accueil/information, réservations
• Service au bar et restaurant, room-service
• Gestion stagiaires
Disneyland ParisCart-Attendant
Dec. 2011 - Jan. 2012Vente de confiseries en extérieur
Renseignements
Nettoyage de poste
PharmaDom OrkynTechnicien de désinfection
Aug. 2011 - Aug. 2011CanéjanDésinfection de petit matériel médical Mis à jour des stocks en zone retour
Gestion appareils défectueux envoyés en réparation
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