Gaëlle Gonzalez - Communication & PR Manager, Self employed

Feedback from Gaëlle’s ex-colleagues

Let me see

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Network Power<100 people

Roles

✨100%

Business Owner

💸50%

Marketing

🧑‍💼50%

C-level Executive

Geos

🇿🇦100%

South Africa

Work Background

Gaëlle Dúshlán | Community manager atypiqueFondatrice

Jan. 2019Bordeaux, Nouvelle-Aquitaine, FranceTeam Maladie Rare 💥 Gérer les réseaux sociaux des athlètes françaises Handisport et Sport Adapté : ✌️ Sprinter sur 100m: 👎 J'ai ruiné la Petite Souris

TeleperformanceFront Line Manager

Feb. 2020 - Oct. 2023Lisbonne, Portugal · HybridSupervisor of the French team in a tourism project - Reservations team. - Individual management of a global team of 20 French Customer Service Agents and, in collaboration, of 60 European agents - Implementation of individual and personalised coaching plans in relation to the KPI objectives targets - Training of 20 new agents and contribution to the improvement of training tools in 8 months - Analysis of KPI targets and 80% increase in achievement - Creation of procedures for high activity periods where the volume of calls received by the team increases by 150% - Management of client cases in collaboration with international departments and continuous improvement of procedures to ensure the most sensitive files are processed in less than 7 days Daily tools handled: - SalesForces - Outils du projet - Microsoft tools

Club MedButler

Jun. 2019 - Aug. 2019Valmorel - SavoieButler in the Exclusive Collection by Club Med. Main missions: - Working closely with the Conciergerie during the whole stay of the Gentil Membre - Welcoming the Gentil Membre as soon as it enters the Chalet - Explaining the Butler's role and presenting all the Chalet's equipments - Breakfast set up - Housekeeping / daily maintenance following the Exclusive Collection norms and standards - Tea Time set up - Turndown service - Setting up the weekly Dîner Montagnard - Presenting the summer activities in the Valmorel ski station to the Gentil Membre

Ecole Internationale TunonCommunication and Public Relations Manager

Jan. 2015 - Oct. 2018Région de Bordeaux, FranceEvent Management: o Display o Recruitment o Field trip for follow-up o Briefing + Debriefing with the students and the client Community Management: o Management of theFacebook and Instagram accounts of the school with the students o Feeding the main website and social medias by sending photos + videos o Support in collaboration of communication projects : Virade de Mios, Dionysienne, student projects Organization of annual Stage/ Job Dating: o Invitation of the partners o Logistics: registration sheets, posting of offers, signing sheets, establishment of conference and recruitment rooms o Photos and videos o Submission of the student's applications to the partners o Send thanks to the companies Sales o Recruitment of volunteers for the school stand and within the organisation team during the orientation fairs o Entry on Excel of the prospects met during the fairs o Use of the software o Preparation of Meetings Business Information/ Open Days o Recruitment and briefing of students, testimony o Processing of incoming calls and information of people visiting the school o Analyzing and suggesting ways of reaching out for the prospects

Congrès et Expositions de BordeauxEvent hostess

May. 2014 - Dec. 2014Parc des expositions, BordeauxFoire Internationale de Bordeaux : - Welcome desk - Visitor information center Conforexpo 2014: - Entry control - Invitations control Salon Vinitech / Sifel: - Cloakroom

VTF "L'esprit Vacances"Réceptionniste

Aug. 2014 - Nov. 2014Lacanau-Océan, France• Accueil des vacanciers suivant la procédure VTF • Renseignements et informations sur la région et les alentours • Résolution de problèmes apparus pendant le séjour des vacanciers • Service au bar • Aide à la préparation au classement 2* du village

Alainn ToursReservation Agent

Sep. 2013 - Mar. 2014Sligo, IrlandeReservation: • Accommodation reservations in Ireland, Scotland and Wales • Updating negotiated rates • Putting together client's trip booklet Customer information: • Informing about the destination • Important informations • Use and update of Globe-Track software • Various translation from English to French

VTF LA ForestièreReceptionnist

Jul. 2012 - Aug. 2013Lacanau Océan et PornichetSummer seasons 2012 - 2013 and 2014. - Welcoming guests - Touristic informations about the region - Guest's problem solving - Barmaid

Welcome OzAssistante responsable d'agence

Jan. 2013 - Feb. 2013Pessac- Contacting new partners and negotiating the rates - Creating Tour Writer database - Enquiries, quoting and sales - Creating the client's booklet - Touristic informations suggestions

Hôtel Mercure**** Bordeaux St-JeanRéceptionniste

Feb. 2012 - Mar. 2012Bordeaux , France• Check-in/ Check-out, encaissements, accueil/information, réservations • Service au bar et restaurant, room-service • Gestion stagiaires

Disneyland ParisCart-Attendant

Dec. 2011 - Jan. 2012Vente de confiseries en extérieur Renseignements Nettoyage de poste

PharmaDom OrkynTechnicien de désinfection

Aug. 2011 - Aug. 2011CanéjanDésinfection de petit matériel médical Mis à jour des stocks en zone retour Gestion appareils défectueux envoyés en réparation