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Work Background
HeedEmployee engagement solutions specialist
May. 2024Dubai, United Arab EmiratesAs an Employee Engagement Solutions Specialist at Heed, I leverage my background in communication strategies to help businesses deliver timely, impactful notifications to stakeholders and employees. Reflecting on my experience at HSBC, where I managed communication for IT production issues, I witnessed firsthand the limitations of traditional email updates. The high volume of emails often led to missed or overlooked messages, diminishing the effectiveness of critical updates. This challenge highlighted the need for a more targeted and attention-grabbing communication tool—one that ensures essential information reaches the right people instantly, without getting lost in overflowing inboxes. With Heed's desktop alert solution, I am able to provide businesses with a powerful tool for direct, customizable notifications. Our platform allows organizations to deliver messages of varying urgency directly to employees' screens, ensuring that critical updates are not only seen but also acknowledged in real time. This approach enhances internal communication and fosters a more engaged, responsive workforce. Through Heed, I’m helping organizations transform their engagement strategies, ensuring that essential information reaches stakeholders effectively and supports business continuity.
HeadStarterInvestor Relations
Jun. 2022Dubai, United Arab EmiratesHeadstarter and its founder Tudor Holotescu provided my initial opportunity for exposure to the Crypto industry. At HeadStarter, where I work part-time, I am proud to be part of a dynamic team focused on investor relations within the vibrant Hedera Hashgraph ecosystem. My role involves engaging with investors and connecting them with promising early-stage projects in the Hedera Hashgraph network. By effectively communicating the unique value propositions and groundbreaking potential of these projects, I aim to secure the decentralized funding and support necessary to drive innovation and growth within the ecosystem. My work at Headstarter leverages my skills in stakeholder communication and financial insights, ensuring that our investors are well-informed and confident in their investment decisions. I collaborate closely with project teams to understand their technology, goals, and market opportunities, enabling me to present investors with tailored information and updates. This strategic alignment fosters robust investor relationships and supports the overall success and sustainability of the Hedera Hashgraph projects we champion.
mBELLAbProject Manager Business Development
Dec. 2021Dubai, United Arab EmiratesAs a Business Development and Project Manager at mBELLAb Power Solutions, I drive strategic growth and oversee key projects. Specialising as a System Integrator and Solution Provider in complementary technology engineering services, we operate across the GCC, Africa, and North America, delivering innovative solutions tailored to diverse industry needs. My role focuses on fostering partnerships, optimizing project execution, and expanding our global footprint.
Sentinel CapitalClient Services / Operations Management
Dec. 2021Dubai, United Arab Emirates• Streamlined Operations: Enhanced daily operational efficiency by implementing best practices and optimizing workflows, resulting in a 20% increase in productivity.
• Resource Management: Effectively allocated resources, achieving a 15% reduction in operational costs through strategic planning and utilization.
• Bottleneck Resolution: Identified and mitigated operational bottlenecks, improving process efficiency by 25%.
• Continuous Improvement: Spearheaded continuous improvement initiatives, fostering a culture of operational excellence and reducing operational risks by 30%.
• Investor Relations Development: Cultivated and maintained robust relationships with prospective and existing investors.
• Value Proposition Presentation: Articulated the firm's value proposition and investment strategies to potential investors, enhancing trust and confidence, leading to a 50% growth in investor engagement.
• Market Analysis and Strategy: Executed comprehensive market assessments and competitive analyses, identifying key market opportunities and trends.
• Regulatory Success: Achieved Category 4 license with Retail Endorsement from the DFSA in June 2022, enabling SENCAP to advise, arrange, and promote investment products.
ConsultantProject Manager
May. 2020 - Dec. 2021London/Dubai• Implemented Investment Platform: Led the end-to-end implementation of a cutting-edge investment platform, ensuring seamless execution and timely delivery of key milestones.
• Facilitated Team Collaboration: Collaborated with cross-functional teams to define project objectives, establish timelines, allocate resources, and mitigate risks, fostering a culture of collaboration and accountability.
• Conducted Quality Assurance: Performed comprehensive testing and quality assurance protocols to validate the functionality and performance of the investment platform, ensuring regulatory compliance and adherence to industry best practices.
• Developed Business Plan: Assisted founders in developing a comprehensive business plan for submission to the Dubai Financial Services Authority (DFSA), aligning strategic objectives with regulatory requirements and market opportunities.
• Analyzed Market Trends: Analyzed industry trends, competitive landscapes, and client demographics to formulate a robust business strategy, positioning the firm for regulatory approval and market expansion.
• Received Positive Feedback: Provided a demo of the investment platform to the DFSA in April 2021, receiving very positive feedback and approval for meeting regulatory requirements.
The Meadow GroupFounder & Director
Sep. 2017 - May. 2020London, United Kingdom• Designed Financial Products: Crafted and launched innovative Corporate Bonds and Loan Notes for the private market, collaborating with regulated firms to offer unique capital-raising solutions.
• Streamlined Client Onboarding: Developed and implemented efficient client onboarding platforms, ensuring compliance and smooth integration of new clients into investment products.
• Expanded Investor Network: Leveraged a broad network to introduce investment opportunities to High Net Worth Individuals, Sophisticated Investors, Institutions, and Family Offices, enhancing investor engagement and participation.
SabbaticalSabbatical
Feb. 2017 - Sep. 2017Following a distinguished 21-year career with HSBC, for which I am deeply grateful, I decided to take a well-deserved break. I returned to the UK from New York to assist my family. As my sabbatical drew to a close, I collaborated with HSBC to opt for voluntary redundancy, officially concluding my tenure with the bank in September 2017.
HSBCVice President Production Support
May. 2014 - Sep. 2017Greater New York City Area• Oversaw High-Volume Trading Platforms: Directed production for five global platforms, managing daily volumes of approximately $100bn, ensuring optimal performance and availability.
• Led Global Support Teams: Supervised a team of 79 staff across New York, Brazil, London, Hong Kong, and China, providing comprehensive support for HSBC Investment Bank’s trading and back-office operations in the Americas.
• Reported to Senior Leadership: Accountable to the COO of HSBC Americas, overseeing staff development, compliance, KYC, AML, and maintaining high standards of service delivery and operational efficiency.
• Contributed to Executive Committee: Participated in the Global Executive Committee, managing technology support staff and systems worldwide, and producing high-quality management information for senior and executive management.
• Resolved Critical Incidents: Led the resolution of complex incidents, minimizing business disruptions, and ensuring effective service delivery through proactive incident management and service improvement programs.
• Developed Nearshore Technical Support Center: Established a 150-person support center in Markham, Ontario, within six months, overseeing recruitment, global staff transfers, and infrastructure development, completing the project on time and under budget.
• Managed Brazil Office Closure: Efficiently closed the 300-person technical support office in Brazil, ensuring a seamless transition and continued support service delivery.
• Strengthened Stakeholder Relationships: Maintained a visible presence with business users and key stakeholders, proactively engaging with them to gather feedback and strengthen service delivery relationships.
HSBCSenior Production Support Manager
Apr. 2010 - May. 2014London, United Kingdom• Managed Complex Applications: Directed the production support for 50 intricate business applications, including a significant SOX service, ensuring consistent stability and reliability across global operations.
• Led Global Teams: Supervised a team of 22 staff across India, Brazil, London, Hong Kong, and New York, focusing on staff development, performance management, and recruitment to maintain high service standards.
• Coordinated Global Support: Organized global resources to deliver round-the-clock production support, utilizing a follow-the-sun model to ensure continuous first, second, and third-line assistance.
• Resolved Critical Issues: Led the resolution of complex problems and incidents, minimizing business disruptions and implementing strategies to prevent recurrence, thereby enhancing overall service quality.
• Implemented Monitoring Solutions: Deployed centralized monitoring tools across all applications, including automated solutions via Optier, improving infrastructure oversight and response times.
• Enhanced Business Continuity: Developed and maintained comprehensive contingency management plans, coordinating disaster recovery exercises to ensure business continuity and readiness in emergencies.
• Drove Operational Improvements: Participated in a forum of Production Support Managers to streamline processes and lead initiatives that reduced repeat incidents by 75% within six months, fostering a culture of continuous improvement across the organization.
HSBCAnalyst Programmer
Apr. 2004 - Apr. 2010London, United Kingdom• Provided support in technical design, development, implementation and maintenance of HSBC IT systems to supported business units;
• Prepared detailed specifications that describe input, output and logical operation; and convert them into a series of instructions coded in a computer language;
• Worked with business analysts and architects to define and plan the introduction of new systems or changes to existing systems, identifying costs and requirements and ensuring plans are in place to exploit them;
• Applied specialist expertise in the development of IT systems with the objective of optimising operational performance and improving quality whilst increasing cost-effectiveness;
• Supervised the rectification of production system issues with the minimum disruption to the business;
• Developed an expert-level understanding of major local systems;
• Ensured compliance with all relevant internal instructions (FIMs, GSMs, circulars), internal control standards and external regulatory requirements, including the management of operational risk and adherence to the Group’s standards of ethical behaviour.
HSBCDesktop Support Analyst
Feb. 2000 - Apr. 2004London, United Kingdom
HSBCBusiness Support Analyst
Jan. 1999 - Jan. 2000London, United Kingdom
HSBCSettlements and Reconciliations Clerk
Jun. 1996 - Dec. 1999London, United Kingdom
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