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Work Background
Codec IrelandService Design Architect
May. 2023RemoteResponsible for the building and establishing a Service Design capability within Codec and also responsible for the definition, design and transition of the appropriate Codec Service Tower offerings in a multi-sourced operating model aligned to the SIAM framework where Codec were the SIAM.
SMBC GroupProcess Integration & Operational Resilience Analyst
Jan. 2023 - Jul. 2023London Area, United Kingdom · HybridPart of the Operational Resilience project set-up to ensure compliance with the FCA/PRA Operational Resilience Policy Statement, which included the following key responsibilities:
• Review of the ‘As Is’ Operational capability which underpinned the delivery of each Important Business Service
• Identification of key IT Service Management (SM) processes to underpin the support of the Important Business Services
• Review of the key IT SM processes against FCA/PRA requirements, COBIT & ISO20000
• Review and recommendations for ITIL aligned processes, including Incident, Major Incident, Change, Problem, Configuration and IT Catalog Management
• Review of the underpinning ITSM toolset to support the key SM processes.
• Review of 3rd Party support arrangements.
Covéa InsuranceService Design Architect
Oct. 2022 - Dec. 2022London Area, United Kingdom · HybridCreation of Service Design Packages to ensure Covea comply to the FCA Operational Resilience Policy Statement PS21/3 whereby each Important Business Services (IBS) can meet with the appropriate defined IToL.
Roc TechnologiesService Design Architect
Mar. 2021 - Oct. 2022London Area, United Kingdom · RemoteKey responsibilities for the following:
•Developed and delivered a Service Transition process, which was utilised at a large Law company.
•Development and delivery of a service design and transition of a Microsoft Azure foundation solution and a Microsoft M365 solution.
•Service design and transition of a Wi-Fi solution utilising Aruba Central (HPE) Access Points and Gateways for a high-profile retail company.
•Pre-sales response and dialogue for a bid with a well renowned UK University, which is moving towards a multi-vendor, SIAM, model
TORI GlobalIT Service Architect
Dec. 2020 - Oct. 2021London, England, United Kingdom · RemoteResponsible for the documentation of the 'As Is' (current state) solution for a Police Authority and providing support to the procurement team in producing the appropriate ITT documentation for an interim Service Management service provision.
Coventry UniversityEnterprise Service Architect
Mar. 2020 - Nov. 2020Coventry, England, United KingdomResponsible for the development and delivery of a Target Operating Model (TOM) for the support and delivery of a CRM Ecosystem utilising Salesforce.
InformaService Design Architect
Jan. 2020 - Mar. 2020London, England, United KingdomResponsible for the building of a Service Design and Transition capability for Informa.
AdvancedService Architect
Jul. 2019 - Dec. 2019London, United KingdomResponsible for the setting up of a SIAM capability for Advanced and for the definition, design and transition of a SIAM, Service Desk and End User Compute solutions for an UK Government agency
ArmService Architect
Jan. 2018 - Jul. 2019Cambridge, United KingdomService Architect responsible for the definition, design and transition to a live service of bespoke IT service solutions and underpinning processes in a multi-sourced operating model aligned to the SIAM framework
BunningsService Design Architect
May. 2017 - Jan. 2018Milton Keynes, United KingdomResponsible for the definition, design and transition to a live service of bespoke IT service solutions and underpinning processes in a multi-sourced operating model aligned to the SIAM framework
Serco - a world of experienceService Design and Transition
Oct. 2016 - Apr. 2017Home BasedService Architect responsible for the delivery of service designs in the implementation of Hosting solutions utilising the MS Azure Cloud service offerings (PaaS and IaaS) and an EUC solution for local Government, both of which aligned with the SIAM framework
IBMService Architect
Mar. 2016 - Oct. 2016Zürich Area, SwitzerlandEmployed as a Lead Service Architect to deliver Service Management solution designs in the global implementation of the Hosting Tower, which is part of an integrated multi-vendor service offering
Serco SpAService Architect
Sep. 2015 - Mar. 2016Frascati, ItalyEmployed as a Service Architect to deliver a Mac & Windows End User Computing service for the European Space Agency (which is utilising a multi-sourced operating model and the SIAM framework).
Ministry of Justice UKService Architect
Jun. 2014 - Sep. 2015London, United KingdomEmployed within the service design function of the Ministry of Justice Future IT (FITS) procurement programme (which is utilising a multi-sourced operating model and the SIAM framework), to provide cross tower service design for the procurement and delivery of the Application Maintenance & Support Service Tower.
FujitsuService Architect
Mar. 2014 - Jul. 2014Home BasedThe provision of service design for a Solaris Infrastructure Solution, which included Physical, Virtual and Cloud for the HMRC
Colt Technology ServicesService Architect
Sep. 2013 - Feb. 2014London, EnglandThe definition, design and delivery of Managed Services and Network solutions, which includes both pre and post sales
Serco SpAService Architect
Mar. 2013 - Aug. 2013Frascati, ItalyThe design and delivery of an Infrastructure Shared Services solution for the European Bank Authority and the European Insurance & Occupational Pensions Authority
Euromoney Institutional InvestorService Architect
Jun. 2012 - Feb. 2013London, United KingdomThe design and delivery of an ITIL V3 aligned Service Management global solution (UK and the USA), which included:
• Review of and documenting the ‘As Is’ service (current state)
• The development and delivery of the Service Operation (Incident, Problem and Request Fulfilment) and Service Transition (Change and Problem) policies, processes and procedures
• Technical Services Catalogue (definition and delivery of)
• Service Management Tool integration
Ridgewood StrategyService Architect
Jan. 2012 - Jan. 2015Home BasedThe provision of various service designs for an Infrastructure as a Service offerings
Serco EuropeService Architect
Nov. 2011 - Jan. 2012Frankfurt & BrusselsThe development of a response to an Invitation to Tender (ITT) for a 130 million euro contract bid with the European Commission, which included identifying the transformation projects to include in the response and an appropriate business case.
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