Gary Baglow - Service Architect, Combo Limited

Feedback from Gary’s ex-colleagues

Let me see

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

Codec IrelandService Design Architect

May. 2023RemoteResponsible for the building and establishing a Service Design capability within Codec and also responsible for the definition, design and transition of the appropriate Codec Service Tower offerings in a multi-sourced operating model aligned to the SIAM framework where Codec were the SIAM.

SMBC GroupProcess Integration & Operational Resilience Analyst

Jan. 2023 - Jul. 2023London Area, United Kingdom · HybridPart of the Operational Resilience project set-up to ensure compliance with the FCA/PRA Operational Resilience Policy Statement, which included the following key responsibilities: • Review of the ‘As Is’ Operational capability which underpinned the delivery of each Important Business Service • Identification of key IT Service Management (SM) processes to underpin the support of the Important Business Services • Review of the key IT SM processes against FCA/PRA requirements, COBIT & ISO20000 • Review and recommendations for ITIL aligned processes, including Incident, Major Incident, Change, Problem, Configuration and IT Catalog Management • Review of the underpinning ITSM toolset to support the key SM processes. • Review of 3rd Party support arrangements.

Covéa InsuranceService Design Architect

Oct. 2022 - Dec. 2022London Area, United Kingdom · HybridCreation of Service Design Packages to ensure Covea comply to the FCA Operational Resilience Policy Statement PS21/3 whereby each Important Business Services (IBS) can meet with the appropriate defined IToL.

Roc TechnologiesService Design Architect

Mar. 2021 - Oct. 2022London Area, United Kingdom · RemoteKey responsibilities for the following: •Developed and delivered a Service Transition process, which was utilised at a large Law company. •Development and delivery of a service design and transition of a Microsoft Azure foundation solution and a Microsoft M365 solution. •Service design and transition of a Wi-Fi solution utilising Aruba Central (HPE) Access Points and Gateways for a high-profile retail company. •Pre-sales response and dialogue for a bid with a well renowned UK University, which is moving towards a multi-vendor, SIAM, model

TORI GlobalIT Service Architect

Dec. 2020 - Oct. 2021London, England, United Kingdom · RemoteResponsible for the documentation of the 'As Is' (current state) solution for a Police Authority and providing support to the procurement team in producing the appropriate ITT documentation for an interim Service Management service provision.

Coventry UniversityEnterprise Service Architect

Mar. 2020 - Nov. 2020Coventry, England, United KingdomResponsible for the development and delivery of a Target Operating Model (TOM) for the support and delivery of a CRM Ecosystem utilising Salesforce.

InformaService Design Architect

Jan. 2020 - Mar. 2020London, England, United KingdomResponsible for the building of a Service Design and Transition capability for Informa.

AdvancedService Architect

Jul. 2019 - Dec. 2019London, United KingdomResponsible for the setting up of a SIAM capability for Advanced and for the definition, design and transition of a SIAM, Service Desk and End User Compute solutions for an UK Government agency

ArmService Architect

Jan. 2018 - Jul. 2019Cambridge, United KingdomService Architect responsible for the definition, design and transition to a live service of bespoke IT service solutions and underpinning processes in a multi-sourced operating model aligned to the SIAM framework

BunningsService Design Architect

May. 2017 - Jan. 2018Milton Keynes, United KingdomResponsible for the definition, design and transition to a live service of bespoke IT service solutions and underpinning processes in a multi-sourced operating model aligned to the SIAM framework

Serco - a world of experienceService Design and Transition

Oct. 2016 - Apr. 2017Home BasedService Architect responsible for the delivery of service designs in the implementation of Hosting solutions utilising the MS Azure Cloud service offerings (PaaS and IaaS) and an EUC solution for local Government, both of which aligned with the SIAM framework

IBMService Architect

Mar. 2016 - Oct. 2016Zürich Area, SwitzerlandEmployed as a Lead Service Architect to deliver Service Management solution designs in the global implementation of the Hosting Tower, which is part of an integrated multi-vendor service offering

Serco SpAService Architect

Sep. 2015 - Mar. 2016Frascati, ItalyEmployed as a Service Architect to deliver a Mac & Windows End User Computing service for the European Space Agency (which is utilising a multi-sourced operating model and the SIAM framework).

Ministry of Justice UKService Architect

Jun. 2014 - Sep. 2015London, United KingdomEmployed within the service design function of the Ministry of Justice Future IT (FITS) procurement programme (which is utilising a multi-sourced operating model and the SIAM framework), to provide cross tower service design for the procurement and delivery of the Application Maintenance & Support Service Tower.

Ridgewood StrategyService Architect

Jan. 2012 - Jan. 2015Home BasedThe provision of various service designs for an Infrastructure as a Service offerings

FujitsuService Architect

Mar. 2014 - Jul. 2014Home BasedThe provision of service design for a Solaris Infrastructure Solution, which included Physical, Virtual and Cloud for the HMRC

Colt Technology ServicesService Architect

Sep. 2013 - Feb. 2014London, EnglandThe definition, design and delivery of Managed Services and Network solutions, which includes both pre and post sales

Serco SpAService Architect

Mar. 2013 - Aug. 2013Frascati, ItalyThe design and delivery of an Infrastructure Shared Services solution for the European Bank Authority and the European Insurance & Occupational Pensions Authority

Euromoney Institutional InvestorService Architect

Jun. 2012 - Feb. 2013London, United KingdomThe design and delivery of an ITIL V3 aligned Service Management global solution (UK and the USA), which included: • Review of and documenting the ‘As Is’ service (current state) • The development and delivery of the Service Operation (Incident, Problem and Request Fulfilment) and Service Transition (Change and Problem) policies, processes and procedures • Technical Services Catalogue (definition and delivery of) • Service Management Tool integration

Serco EuropeService Architect

Nov. 2011 - Jan. 2012Frankfurt & BrusselsThe development of a response to an Invitation to Tender (ITT) for a 130 million euro contract bid with the European Commission, which included identifying the transformation projects to include in the response and an appropriate business case.