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Work Background
Safe HealthSenior Director Customer Success
Jun. 2023 - Apr. 2024California, United States · Remote
Safe HealthDirector of Customer Success
Jul. 2022 - Jun. 2023United States
Bezyl, IncDirector of Customer Success / Co-Founder
Jun. 2020 - Dec. 2022United States
ICON plcSr Manager of Product Delivery
May. 2019 - Jun. 2022San Diego, California
Hornburg Land Rover Jaguar Los AngelesTechnician
Apr. 2012 - Nov. 2018- Produced +$1.4M in annual sales for six years.
- Collaborated with Quality Engineering group for root cause analysis and resolution of complex
issues and processes.
- Trained and mentored apprentices to identify and resolve customer and vehicle issues.
- Produced detailed schedule for major projects every sprint.
- Collected requirements information and documented all procedures for warranty repairs.
- Awarded #1 Technician nationwide in 2015/2016.
Twixt, Inc.CEO/Program Manager
Apr. 2012 - Aug. 2017Los Angeles CATwixt was a web and mobile communication platform for automotive dealerships that integrated with their internal data management systems to streamline service visits for customer.
- Raised $500k in investments for R&D.
- Researched industry and identified voids to streamline utilizing software and processes.
- Authored and designed digital and print marketing materials.
- Directed partnership talks with leading software companies.
- Negotiated a third-party integration software contract with the leading software company in the automotive industry.
- Sourced, Contracted, and Managed international development teams in India, Ukraine, Poland, and Germany.
- Managed vendor contracts, budget, and workflow.
- Performed user acceptance testing.
- Designed and Developed mobile and web application over 20 releases.
Land Rover South BayTechnician
Aug. 2007 - Mar. 2012- Lead diagnosis on problem vehicles for 13 team members.
- Facilitated manufacturer audits and resolved disputes relating to warranty.
- Conducted routine and scheduled maintenance and repair services.
- Collected requirements information and documented all procedures for warranty repairs.
- Generated highest rates of production in shop for over 4 years.
Elite AutomotivePartner/Technician
Oct. 2003 - Jun. 2007My partner and I owned and operated this independent shop and grew the business to become a $500K annual gross sales within 4 years.
- Communicated with stakeholder to identify and document service needs.
- Inspected, diagnosed, and repaired complex automotive systems.
- Drafted accurate estimates for vehicle repairs.
- Formulated custom advertising strategy to increase business 3x within 18 months.
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