Senior Director of Customer Success@Safe Health Systems
Verified
With a strong focus on driving growth and process enhancements, I bring a dynamic blend of boots-on-the-ground leadership and communication skills to the table. Throughout my tenure as a Sr. Director of Customer Success at Safe Health and a Sr. Manager of Product Delivery at Icon, I have consistently managed diverse teams and spearheaded strategic initiatives to optimize platform performance and client satisfaction. Notably, I played a pivotal role in the successful launch of an employer-paid benefit program for a top pharma company. I lead the redesign of the platform admin console, contributing to enhanced usability and operational efficiency. I have experience in the successful launches of over 25 clinical trials; each with unique requirements, translations, and integrations which has granted me exposure to a diverse set of healthcare software systems including EHRs, FHIR & HL7 interoperability, data visualization, eConsent, IRT, Tokenization, wearable devices, Bluetooth connectivity, eCOA, Public Health Reporting, Lab results, and telehealth. My proactive approach to evaluating client needs and implementing tailored solutions has resulted in significant labor reductions and improved project outcomes.
With a steadfast commitment to driving growth and streamlining processes, I offer a unique blend of hands-on leadership and effective communication skills. I have 13 years of experience in startups at all levels. My key strength is as liaison between customer and product/engineering teams to build out feature roadmaps and make lemonade out of oranges and herd the cats to prosperity. Throughout my tenure as a Senior Director of Customer Success at Safe Health and a Senior Manager of Product Delivery at Icon, I have led diverse teams and spearheaded strategic initiatives aimed at optimizing platform performance and ensuring client satisfaction. Notably, I played a pivotal role in the successful launch of an innovative employer-paid benefit program for a leading pharmaceutical company, showcasing my ability to brMore...