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Work Background
UnileverGlobal Digital Commerce Communications Manager
Mar. 2023
UnileverOmni Channel Capabilities Manager
Jan. 2022 - Mar. 2023
UnileverCustomer Account Manager - eCommerce
Feb. 2021 - Feb. 2022
The Evolved CollectiveHolistic Health & Wellness Coach
Nov. 2019
UnileverBusiness Analyst
Nov. 2018 - Feb. 2021
La PerlaBusiness Analyst
Nov. 2017 - Nov. 2018London, Greater London, United Kingdom
La PerlaWholesale Operations and Customer Service UK & Ireland
Mar. 2017 - Nov. 2017LondonCommercial Account Management.
Closely monitoring seasonal sell in & out, replenishment and returns.
Assisting Global Director with seasonal budgeting and sales analysis across multi-channels. Managing KPI’s to meet business objectives. Logistics/Operations Analysing inventory and stock movements. Strategy management to streamline processes. Shipment coordination for wholesale deliveries. Financial
Multi-channel sales analysis.
Forecasting in anticipation of cashflow and revenue management. KPI reporting eg. Identifying net profit for Wholesale partnerships.
Agent ProvocateurWholesale Coordinator
Jul. 2016 - Mar. 2017Wholesale
Account Management. Showroom Coordination.
Order Processing from order entry through to delivery to clients (B2B and B2C).
Sales Analysis and optimization. Logistics
Allocations and Stock Management.
Shipment coordination. Finance
Invoicing and Agreement coordination. Sales and Return management.
Agent ProvocateurWholesale Assistant
Feb. 2016 - Jul. 2016Key Responsibilities:
• Acting as the first point of contact for a large number of accounts globally. • Generating and deciphering weekly, monthly and annual reports.
• Working with multiple ERP systems across both brands on a daily basis.
• Curating and actioning multiple seasonal deliveries across all product categories. • Liaising heavily with Logistics team and Warehousing staff on a daily basis.
• Coordinating and carrying out showroom appointments and market presentations. • Preparing and organising seasonal sales material across multiple currencies.
Juicy CoutureWholesale Administration Assistant
Sep. 2015 - Jan. 2016Key Responsibilities:
• Acting as the first point of contact for a large number of accounts. • Generating and deciphering weekly, monthly and annual reports.
• Working with the companies ERP system on a daily basis.
• Working actively between the corporate office and the showroom.
• Facilitating buyers meetings and market presentations. • Preparing and organizing line sheets, order forms, OC’s, RMA’s. • Working with an extensive list of customers to meet company and consumer deadlines and ensuring multiple seasonal deliveries across all product categories. • Working with SO vs PO, ATS, ST reports on a regular basis
• Exploring potential account expansion both internally and externally.
FreelanceStylist Assistant
Mar. 2015 - Aug. 2015My experience includes but is not limit to assisting Freelance Stylist Kate Gaskin on various fashion and editorial shoots including; Westfield AW15 Campaign, Highpoint Official May/June AW15 Campaign, Blundstone AW15 Campaign, Highpoint Official July/August Campaign. Assisting Freelance Stylist Paris Johnson with photo shoots for online content and e-commerce purposes with multiple brands within the Just Group portfolio including; Dotti, Portmans, Jacqui E and Jay Jays.
Assisting Freelance Stylists; Sasha Jane Shanks, Lauren De Innocentis and Lauren Dietze on various shoots.
Zachary The LabelInternship
Mar. 2014 - Nov. 2014Sydney Rd, CoburgKey Responsibilities: • Liaising with e-store consumers, assisting with enquiries and rectifying issues. • Picking, wrapping and packing online orders.
• Liaising with online store operators to improve the systems.
• Working on photo shoots; look book, e-catalogue and campaign shoots.
• Worked as the photographer’s assistant on photo shoots. • Assisting in the design process; gathering trend forecasts.
• Sourcing latest trends (street style and high end)
• Assisting translating trends into commercial garments. • Assisting the curating of Sales events and promotions.
• Brainstorming efficiency improvements.
• Working within the retail store.
• Assisting in creating product line plans and product assortments.
• Visual merchandising the store and shop front window. • Assisting stock-take procedures and inventory preparation.
Kmart Australia LimitedInternship
Sep. 2013 - Sep. 2013Womenswear Buying internship
Forever New Clothing Pty LtdAssistant Store Manager
Mar. 2012 - Aug. 2015Key Responsibilities:
• Following all strict company policies
• Learning and Applying Brand Values within every shift
• Carrying out exceptional customer service skills
• Carrying out employee induction and thorough training with new team members
• Carrying out follow up training and review of new/current employees
• Working closely with the Store Manager and Assistant Store manager to create a healthy and professional work environment
• Managing a team of 20-30 employees during moderate to high volume retail trade. • Working closely with the Store Manager and Assistant Store manager to strategise effective and innovative ways to achieve targets, KPI’s and competencies within the workplace.
• Working closely with the Store Manager and Assistant Store manager to create rostering over different periods of trade
• Working with the Visual Merchandising team to carry out new Product Launches and Collections in store
• Working on Product Feedback Reports
• Carrying out Annual Stock take procedures and preparation.
McDonald's CorporationCrew Trainer
Sep. 2008 - Mar. 2012Key Responsibilities:
• Following all Mc Donald’s policies and procedures • Training new and inexperienced crew the correct procedures in serving customers and food preparation.
• Evaluation of crew member performance.
• Servicing of customers requests.
• Working as a leader part of a team with other crew members. • Working in low, moderate and high demand trade.
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