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Work Background
Front Desk Assistant Manager
Hilton Sao Paulo MorumbiFront Desk Assistant Manager
Sep. 2021São Paulo, Brazil
Front Desk Agent
Hilton Sao PauloFront Desk Agent
Feb. 2016 - Sep. 2021São Paulo Area, BrazilGreet guests as the primary point of contact between customer and hotel, check guests in and out, provide excellent service, make sure guests' needs and expectations are met at every opportunity, control room credit limits, act upon and follow up on problems reported by guests, run night shifts, prepare airline crew check-ins and group check-ins. As of January 2017, I also act as a Hilton Honors Champion, learning as much as possible on the company's loyalty program, passing on that knowledge to other Team Members, and presenting myself as the focal point in the hotel for any doubts or issues regarding the program for our guests. This includes taking on regular day to day doubts about the program as a whole, possible issues the guest has or had at our property, and manually crediting any rewards a guest might have wrongfully not received. As of February 2019, leadership has counted on me to act as an interim Assistant Manager. This role comes as part of my professional development and occurs whenever another Assistant Manager is on paid leave or when shift schedule requires, including night audits.
Guest Services Coordinator
Hilton Sao Paulo MorumbiGuest Services Coordinator
May. 2015 - Feb. 2016São Paulo Area, Brazil
Front Desk
Meliá Hotels InternationalFront Desk
Sep. 2014 - May. 2015São Paulo, Brazil
Focal Trade Marketing Premium SP
TIM BrasilFocal Trade Marketing Premium SP
Oct. 2011 - Apr. 2013

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