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South Africa
Work Background
Multichoice Support Services (Pty) LtdStrategic Delivery Manager
Jun. 2024South Africa
MTNIS Delivery Partner
Jan. 2022 - May. 2024Johannesburg Metropolitan AreaBusiness Planning:
• Develop and maintain an understanding of the business area concerned (in terms of its vision, strategic intent, strategic objectives, KPIs and delivery strategy). • Assist the business area concerned to develop its annual business plan, by helping it to identify priority IS-dependent improvement projects that make sense in terms of the IS strategic vision. • Assist the business area to gain approval to its business plan by confirming (in principle at this stage) the deliverability of these projects when requested to do so by ExCo. • Support the business area in working with the EPMO to ensure that the proposed projects are accepted into the approved portfolio for the year, and that the approved portfolio and the business plan are aligned. • Report at appropriate frequency to the business area and to the IS PMO on the status of each project in the approved portfolio, progress of those in development and testing, and any issues that have emerged (and their proposed resolution). • Assist the business area with reporting progress to the EPMO and the relevant project governance forums (e.g. Portfolio Functional Committee). • Feedback lessons learned on the overall project delivery process to the business area leadership, the EPMO and IS PMO. Relationship Management:
• Develop and maintain a strong relationship with key stakeholders, including:
o The business area executive
o Business area ExCo
o Project sponsors in the business area
o Project managers in the business area o Product managers in the business area
o Business owners in the business area
o Head of the IS PMO
o Project managers in IS PMO
o Business analysis stream leads in EPMO
o GMs (and where necessary SMs and SMEs) in IS (and Network Group where relevant)
o Digital online team Other key performance areas include; Customer Satisfaction (Internal)
IS PMO Service Delivery Support
Supplier / Vendor Relationship Management Project Delivery
UPDProject Delivery Manager
Jan. 2014 - Dec. 2021Johannesburg Area, South Africa• Performed the Strategic Role of IT Project Delivery Manager, leading the IT Project Team (Project Managers, Business Analysts, Developers, BI Developer) and driving projects. • SAP S/4 HANA CLOUD and KNAPP KiSoft One Implementation On Premise (ERP & WMS) • Executed the RFI and RFP process for an ERP and WMS to replace a 28 year old Bespoke System
• Selected the Partners through a scoring process with Stakeholders, Stakeholder Management throughout the process / Commercials
• Adapted to the SAP Activate Methodology
• Calculated the Return on Investment
• Lead the Team to produce the Functional Requirements with Business
• Prepare the GAP analysis and workshopped work arounds or Change Requests
• Mapped the Integration Points between multiple systems, Created Business Processes using a Business Processing Tool ensuring they meet Business Policies
• Implemented SAP Best Practices
• Managed Business Expectations in terms of Project and Product
• Facilitate customer, business and team workshops as necessary
• Manage and effectively communicate dependencies, decisions, risks, issues and expectations, Alignment with the Vendor Senior Management Team
• Master Data Clean Up and Management, Data Validation and Migration (Take On)
• Integration between Sap S4 Hana an Knapp KiSoft One – SAP PI Middleware, Integrations to Banks, Clicks, Customers
• Inclusion of SAC (SAP Analytics Cloud), DWC (Data Warehouse Cloud), CRM (Service and Sales)
• Creation of Portals for Vendors and Customers
• Defined and planned a Phased Roll-Out to the various National DC’s
• Decommissioning of the Bespoke System
• Hands-On Involvement in Change Management and Training
• Updating of SOP’s to comply with Pharmaceutical Regulatory Requirements and User and System Functions
• Tracked Project Costs – Fixed Cost Pricing
• Performed a System Validation in line with the Pharmaceutical Regulations
• Set Up the WMS System using Best Practices and Standards
• Implemented to the first DC in Kwa-Zulu Natal
Value LogisticsIT Project and Programme Manager
Jan. 2012 - Dec. 2013Johannesburg Area, South Africa• Manage the Project Team (Project Managers, Business Analysts and Developers).
• Prioritize and co-ordinate project activities.
• Project management.
• Plan, mobilize and implement multiple business projects using project management principles throughout the System Development Lifecycle, delivering projects on time, within budget and ensuring deliverables are met. PMBOK and Prince2 Principles are used dependent on the project and the need.
• Business analysis responsibilities as subject matter expert transforming business requirements into IT solution specifications.
• Documenting and communicating project scope and schedule.
• Facilitate customer, business and team workshops as necessary.
• Manage and effectively communicate dependencies, risks, issues and expectations.
• Weekly project status reports.
• Bi-monthly Steerco facilitation.
• Resource planning.
• Investigate opportunities and produce concept documentation.
• “As is” and “To be” process flows facilitated through workshops demonstrating continual improvement.
• Customer integration interface specifications to facilitate seamless processing between customer systems and internal systems.
Supaswift (Pty) Ltd, Licensee of FedEx ExpressSpecial Projects Manager
May. 2010 - Dec. 2011Johannesburg Area, South Africa• Key focus on sales. • Tenders – source, enquire and respond to RFP and RFQ’s. • Attend briefing sessions and present to prospective clients. • Monitor and correspond with clients through the decision making process. • Manage the implementation of awarded contracts from inception through to monitoring. • Run pricing simulations for customers. • Create pricing sheets. • Submit information for Fedex Global Accounts. • Perform duties as required by the CEO and MD. • Amend tariffs after annual increases. • Development of cost and pricing calculations.
Supaswift (Pty) Ltd, Licensee of FedEx ExpressBusiness Solutions Manager
Oct. 2008 - Apr. 2010JohannesburgSystem Administrator/Business Analyst for the Internal Freight Application – as well as other solutions within the business. o Change requests, system improvements, process improvements. • Re-designed the new mobile communication application used by couriers – first implemented by me – initialized and completed in 2004. • Project managed the roll-out of the solution. o Implementation, launch, version changes, training, maintenance.
KED Care CC t/a Perfect 10 Festival Mall (Nail and Body Salon)Business Owner
Jan. 2008 - Sep. 2008• Franchisee. • Manage and motivate staff on a daily basis. • Drive targets. • Liaise with Franchiser. • Client contact and attention daily. • Building a strong client base. • Dealing with all financial aspects of the business.
Supaswift (Pty) Ltd, Licensee of FedEx ExpressVarious Management Positions
Jan. 1996 - Jan. 2008City of Johannesburg, Gauteng, South AfricaBranch Manager - Pretoria
• Manage all aspects of the branch. • Meet and support company strategic objectives. • Manage and reduce costs. • Effective utilization of staff, independent contractors, resources and suppliers. • Set annual budgets and comply with company guidelines / Meet operating profit in line with budget. • Understand and interpret monthly profit and loss account and action variances where appropriate. • Achieve debtors targets / drive sales / achieve operational service levels. • Meet and exceed customer expectations. • Manage staff (KPA's and performance appraisals, industrial relations regulations). • Ensure the safety and security of the building and property / maintain the building. National Billing Manager • Oversee the Billing Team responsible for the accurate invoicing of customers.
• Ensure accurate rate loading.
• Ensure timeous and accurate invoicing (Internationally, Regionally and Domestically).
• Complete and reconcile month-ends timeously.
• Reporting to the Directors and Senior Managers (Daily, Weekly & Monthly).
• Control surcharges on a monthly basis.
• Client queries. Support Services Manager • Head of Billing (as per above).
• Head of POD’s (Proof of Deliveries).
• Head of Quality Assurance (ISO 9001:2000).
• Head of Service Assurance for Sub-Saharan Africa.
o Maintain Service Standards. IT Manager / Training Manager Credit Manager Administration Manager Debtors and Creditors Clerk
Reception and Customer Services
Tekton Kitchens Receptionist
Jul. 1995 - Jan. 1996• Switchboard.
• Client Relations.
• General Administrations.
• Control of Sales Leads.
• Queries.
• Secretarial Functions (Typing and Minute Taking).
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