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Work Background
JPS ProductionsSocial Media Manager
May. 2023Columbia, Missouri, United States
UnisonCustomer Care Representative
Dec. 2022Dulles, Virginia, United States
ChemPointCustomer Solutions Representative
Apr. 2021 - Dec. 2022Bellevue, Washington, United States• Consistently demonstrated time management skills and kept incoming tasks and request under a 4-hour SLA.
• Regularly excelled above and beyond my daily goals of orders placed and tasks completed.
• Worked closely with 3rd party logistics providers/teams to effectively manage outbound orders.
CEVA LogisticsPool Supply Chain Lead
Jun. 2020 - Apr. 2021Auburn, Washington, United States• Built the supply chain from ground zero and collaborated with supervisors in building a trained team.
• Increased production from 3 to 4.5 shipping containers a day; up to 6 containers during busy holiday seasons.
• Communicated with in/external customers, carriers, and providers on issues, invoicing and billings, problem resolution, and other sensitive needs.
CEVA LogisticsCSR
Jun. 2020 - Jun. 2020Auburn, Washington, United States
Harbor Wholesale FoodsCustomer Service Representative
Feb. 2020 - Apr. 2020Lacey, Washington, United States• Processed incoming calls in a high-volume, call center environment.
• Triaged incoming calls as necessary to other departments.
• Filed completed Return Authorization slips.
BoomtownScheduler
Aug. 2018 - Feb. 2020Arizona, United States• Accurately recorded and tracked all merchant-related calls in management system.
• Performed outbound calls for various campaigns and courtesy calls.
• Regularly assisted the sales team with scheduling equipment, gateway, and software installations.
L&W SupplyBranch Administrator
Nov. 2016 - Aug. 2018Huntsville, Alabama, United States• Maintained shared files, inventories, and other organizational documents.
• Created and maintained various confidential records, files, and databases requiring compilation of varied information.
• Gained responsibility of inspecting Payroll and updated daily/weekly/monthly labor fees.
Boot BarnRetail Sales Manager
Feb. 2016 - Nov. 2016Spearfish, South Dakota, United States• Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
• Updated store pricing, signage, and merchandising based on current promotions.
• Exceeded specific personal and team goals and resolved .25% of yearly loss prevention.
Boot BarnAssistant Retail Sales Manager
Nov. 2014 - Feb. 2016Billings, Montana Area
Crowne Plaza® Hotels & ResortsHuman Resources Administrative Assistant
Mar. 2014 - Feb. 2015Billings, Montana, United States• Executed HR departmental clerical duties, along with managing HR Manager’s calendar.
• Reconciled Payroll accounts, spearheaded full-cycle HR processed including updating job boards, booking interviews, conducting hiring activities, and orienting new hires.
• Took on responsibility of attending local job fairs, organizing potential candidates, and setting up interviews
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