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Work Background
AccorianVP, Cybersecurity and Compliance Services
Dec. 2020New Brunswick, New Jersey, United States
Genesis Technology Services, LLCSenior Project Manager / Senior Compliance Validation Consultant - SymphonyRM
Feb. 2020 - May. 2020Kissimmee, Florida, United StatesPROJECT: HITRUST Self-Assessment / GAP Remediation - 02/20 – 05/20
Client: SymphonyRM, Palo Alto, CA
Role: Compliance Validation Consultant • Reviewed current organizational policies and procedures to evaluate if security related GAPs exist.
• Provided updates/rewrites for policies and/or procedures determined to have security GAPS.
• Wrote new policies and procedures for missing coverage of domain policies/procedures in Aptible (GRC).
• Conducted Readiness Assessment of organizations security maturity by measuring 429 HITRUST controls against the organizations, policies, processes, and implementations.
• Reviewed and validated supporting documentation and processes for remediation of control GAPs.
• Directed and monitored project teams in remediation of all technical and policy related controls determined to not meet HITRUST standards.
• Created and maintained HITRUST MyCSF assessment object, entered control validation statements and assess scoring for each assigned control.
• Oversaw remediation efforts for GAP’s.
• Conducted project requirements gathering, scheduling and oversight of tool, policy and documentation implementation efforts.
Genesis Technology Services, LLCSenior Project Manager - InData Consulting
Feb. 2020 - May. 2020Kissimmee, Florida, United StatesPROJECT: Kentucky Fresh Harvest Network Greenhouse Buildout - 02/20 – 05/20
Client: InData Consulting, Inc, Los Angeles, CA
Role: Senior Project Manager
• Provide technical project management for client network expansion to multiple greenhouses. • Developed and maintained project schedule and provide day to day oversight of work effort.
• Managed all project related expenditures to ensure project did not exceed the $2.2M allocation.
• Successfully implemented process changes that shortened lead-time delivery of service from 120 days to 60 days resulting in the capture of $600K dollars revenue ahead of schedule.
• Coordinated and communicated network risks and impacts for corporate planning and implementation, reducing implementation costs.
Genesis Technology Services, LLCSenior Project Manager / Compliance Validation Consultant - LBMC
Jan. 2020 - Feb. 2020Kissimmee, Florida, United StatesPROJECT: Health Data Services Client - HITRUST Validated Assessment - 01/20 – 02/20
Client: LBMC, Inc, Nashville, TN
Role: Compliance Validation Consultant • Conducted assessment of organizations compliance maturity to assigned HITRUST controls.
• Reviewed and validated supporting documentation and processes for remediation of control GAPs.
• Directed and monitored project teams in remediation of HITRUST corrective action plans for all technical and policy related controls.
• Created and maintained HITRUST MyCSF assessment object, entered control validation statements and assessed scoring for each assigned control.
Genesis Technology Services, LLCCompliance Validation Consultant - Iora Health
Sep. 2019 - Oct. 2019Kissimmee, Florida, United StatesPROJECT: Health Risk Assessment / HITRUST - 09/19 – 10/19
Client: Confidential Healthcare Organization, Boston, MA
Role: Compliance Validation Consultant • Conducted review of the organizations Health Risk Assessment documentation.
• Determined and recommended methods to address improvement opportunities.
• Conducted GAP Remediation Assessment of HITRUST controls.
• Provided recommendations and updates to reviewed documentation from GAP Remediation Assessment.
• Developed and presented final Health Risk Assessment documentation for CIO and Senior Leadership.
Genesis Technology Services, LLCSenior Project Manager - The Health Collaborative - CPC+
Apr. 2019 - Mar. 2020Kissimmee, Florida, United StatesPROJECT: CPC/CPC+ Data Aggregation - 04/19 – 03/20
Client: The Health Collaborative, Cincinnati, OH
Role: Senior Project Manager • Led requirements gathering, build and implementation of in-house data aggregation and reporting portal for Payer, CMS and Medicare/Medicaid measured results and payer analytics data.
• Provide technical analysis of code development, business requirements for reporting and vendor delivery.
• Worked with Program Management Team on external project dependencies, delivery timelines and cross project requirements.
• Collaborated with Deloitte management team to develop CMS / Medicare / Medicaid data and reporting requirements.
• Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
• Directed offsite team design, transition, and standardization of key processes, resulting in maximized team resources and management.
• Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.
• Performed detailed assessments of risks to determine constraints and develop mitigation strategies.
• Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.
Genesis Technology Services, LLCSenior Project Manager - The Health Collaborative - HITRUST
Apr. 2019 - Jan. 2020Kissimmee, Florida, United StatesPROJECT: HITRUST Re-certification - 04/19 – 01/20
Client: The Health Collaborative, Cincinnati, OH
Role: Senior Project Manager • Directed and monitored Information Security Team through re-certification assessment of 754 HITRUST controls.
• Completed remediation of 97 compliance GAPs.
• Developed and managed extensive project dashboards, charts, graphs, and executive level reports utilizing SmartSheet.
• Increased efficiency and team performance by implementing actionable process improvements.
• Collaborated with team members to develop, identify, and accomplish assigned goals and objectives.
Genesis Technology Services, LLCSenior Project Manager - Vituity
Mar. 2019 - Oct. 2019Kissimmee, Florida, United StatesPROJECT: HITRUST Certification - 03/19 – 10/19
Vituity, Inc., Emeryville, CA
Senior Project Manager • Direct and monitored Information Security Team through Initial assessment of HITRUST controls.
• Led technical and business teams through GAP analysis, recommendation implementation, Provided Project Management, and leadership for remediation of HITRUST certification GAPs.
• Provided project management oversight for InfoSec projects, to include CISCO AMP, Umbrella, ISE, ELA, DNA implementations.
• Provided project management activities for SPLUNK rollout and log file ingestion processes.
• Lead VPN equipment remediation and CMDB implementation projects.
• Developed and managed extensive project dashboards, charts, graphs, and executive level reports utilizing SmartSheet.
• Led Meraki MDM replacement project with MS Intune/Autopilot MDM solution for 8k+ users and 12k+ devices.
Genesis Technology Services, LLCSenior Project Manager - Consortium
Aug. 2018 - Mar. 2019Kissimmee, Florida, United StatesPROJECT: HITRUST Certification - 08/18 – 03/19
Client: Consortium Health Plans, Columbia, MD
Senior Project Manager • Provided Project Management and leadership for remediation of HITRUST certification GAPs. • Lead technical and business teams through GAP analysis, recommendation implementation, corrective action planning and creation/development of certification evidence. • Responsible for developing and reviewing/validating multiple project plans and approving plans.
• Responsible for communications of project status to the project team, stakeholders’, and Executive Leadership Team. • Accountable for project delivery including meeting time, budget and quality standards and customer expectations. • Lead successful migration of Windows 7 to Windows 10 for 200+ nodes.
• Facilitated project meetings, vendor status meetings, and technical team huddles.
• Provide project leadership and hands on implementation assistance with DUO (Multi-Factor Authentication) and Meraki (Mobile Device Management).
• Developed and managed extensive project dashboards, charts, graphs, and executive level reports utilizing SmartSheet.
Genesis Technology Services, LLCSenior Project Manager - CareFirst
Oct. 2017 - Jul. 2018Kissimmee, Florida, United StatesPROJECT: Cyber Security Operations / HITRUST Certification - 10/17 – 07/18
Client: CareFirst, Inc., Owings Mills, MD
Role: Senior Technical Project Manager • Successfully Led multiple implementation projects across all phases of the Corporate Project Management Life Cycle.
• Provide Release Management and Technical Delivery oversight for the Vulnerability Management Program and the Information Security Division.
• Provided Oversight for implementation of the ForeScout appliances for CISCO network access control (NAC).
• Oversaw project team for implementation of Enterprise Access Controls Policy development and enforcement for all end user and devices connected to the corporate network.
Genesis Technology Services, LLCTechnical Project Manager - Anthem
Apr. 2017 - Oct. 2017Kissimmee, Florida, United StatesPROJECT: WGS Implementation - 04/17 – 10/17
Client: Anthem, Inc., Indianapolis, IN
Role: Technical Project Manager • Provided project leadership for system modifications of the in-house enrollment system (WGS). • Managed requirements gathering, IT analysis and design phases for ID Card Enhancements, Outbound letters, CMS / Medicare / Medicaid membership management and reporting, and member communications and all vendor feeds.
• Led project and business teams in requirements gathering for all Dental, Vision, Life and Disability enhancements required to support new large group business on in-house developed Enrollment and Billing application.
• Provided oversight and project management activities for the development and implementation of in-house designed Business Process and Document Workflow Management Application.
Genesis Technology Services, LLCSenior Technical Project Manager - CareFirst
Feb. 2013 - Apr. 2017Kissimmee, Florida, United StatesPROJECT: Mainframe Sunset / Modernization - 02/13 - 04/17
Client: CareFirst, Inc., Washington, DC
Role: Senior Technical Project Manager • Provided project leadership for numerous in-house corporate initiatives.
• Oversee all code and data deployment activities during project implementation phases. • Developed Solution Architecture Packages and ensure requirement traceability during user acceptance testing.
• Responsible for project related communications for project status, issues, and risks.
• Managed all project changes via the enterprise Change Management processes.
• Responsible for development and daily management of project schedules/Work Breakdown Structures (WBS) for all project resources and Non-Timesheet Driven Cost (NTD’s).
• Established and maintained PMO Project SharePoint sites for all project related artifacts.
Genesis Technology Services, LLCProject Manager - Magellan
Oct. 2012 - Jan. 2013Kissimmee, Florida, United StatesPROJECT BH Claims Files - 10/12 – 1/13
Client: Magellan Health Services, Inc., Columbia, MD
Role: Project Manager • Lead implementation of BH claim files and related reporting efforts for PA based client. • Developed CMS / Medicare / Medicaid data collection and reporting requirements.
• Provided senior leadership and expertise of a cross-functional project team consisting of individuals from various IT departments and business units. • Oversaw enterprise-wide projects, developed, and maintained project charters, detail project plans, and weekly status updates
• Responsible for ensuring projects are within the scope and meets time and budget targets.
• Provided guidance for all stages of mental health claims and project migration.
• Developed integration requirements and supported mental health care applications.
Genesis Technology Services, LLCProject Manager - MD DoIT
Mar. 2012 - Oct. 2012Kissimmee, Florida, United StatesPROJECT: MSDE/MSP/DPSCS - 3/12 – 10/12
Client: State of Maryland, DoIT, Annapolis, MD
Role: Oversight Program Manager (ONSITE) • Provide oversight activities for State of Maryland Department of Information Technology (DoIT) and associated State agencies (specifically, MD State Dept. of Education – MDSE, MD State Police – MSP and MD Dept. of Public Safety & Corrections – DPSCS)
• Review and assessment of project documentation, artifacts and SDLC processes.
• Develop, improve, and manage IV&V program and other oversight tools and methods.
• Provide feedback on business processes, procedures, methodology, and application of all aspects of DoIT projects.
• Support agency business process analysis for State projects and solicitations by providing best practice recommendations with respect to planning, mitigation, tracking and disposition.
• Provide best practice recommendations to agencies with respect to risk planning, issue management and mitigation.
• Provide oversight support for budgetary management of all State projects in excess of one million dollars (Overall direct budget responsibility for assigned projects is $400m plus).
• Participate in Maryland Senate and House budget review hearings and provide general support and responses as questions arise about assigned agency projects.
Genesis Technology Services, LLCInterim ITS Director - St. Joesph's
Jul. 2011 - Nov. 2011Kissimmee, Florida, United StatesPROJECT: Saint Joseph’s Interim IT Director - 07/11 – 11/11
Client: Catholic Health Initiatives, Saint Joseph’s Medical Center, Towson, MD
Role: Interim ITS Director • Functioned as Interim ITS Director during CHI sale process of Saint’s Joseph’s Medical Center.
• Responsible for managing the relationship between the local Medical Center and CHI National leadership
• Oversee overall delivery of ITS services locally and to understand and manage specific needs and demands on the ITS organization.
• Directed daily activities for 25 direct reports in numerous disciplines to include, Help Desk, Client Computing, Network and Communications and Application development and support. • Oversaw implementations with variety of hospital health information systems (HIS) vendors (Epic, Meditech, Allscripts, Cerner), hospital HIS teams, and clinicians.
• Provided technical input for Health Information Exchange planning for implementation of Cerner HIX locally, MD Dept of Health and Hygiene (MD HIX) and CRISP (Chesapeake Regional Health Information System for our Partners).
• Developed of a strategic IT project plan and delivery in conjunction with CIO and Medical Center CEO goals and strategies.
• Established and chaired bi-weekly executive leadership IT review committees to understand divisional needs and demands.
• Functioned as Implementation lead for CRISP (Chesapeake Regional Information System for our Patients), a Maryland statewide health information exchange (HIE) project mandated by the Maryland Health Care Commission
• Coordinated disaster recovery and business contingency planning efforts for the Medical Centers Emergency Management Committee.
Genesis Technology Services, LLCSenior Project Manager - CareFirst
Jan. 2007 - Jul. 2011Kissimmee, Florida, United StatesPROJECT: Large Group - 01/07 – 07/11
Client: CareFirst, Inc., Owings Mills, MD
Role: Technical Project Manager • Responsible for overall project governance and reporting for numerous Large Group related projects.
• Oversaw release readiness and deployment process.
• Developed and presented executive level status reports, project presentations and financial reports.
• Developed project charters, statements of work, solution architectural packages and maintain project schedules. • Responsible for overall project governance of the migration of 250+ client accounts, with >200 contracts, to the NASCO “BlueBase” system.
• Responsible for implementation of clients eBenefit Web Portal SOA ERP application and services
• Provided project management for the implementation of the eServices SOA ERP back office applications.
• Responsible for overall project governance and reporting for the development and implementation of the corporate benefit builder data repository.
• Perform all project management duties for Thomas/Love Litigation implementation of 88 legal provisions in accordance with a $133 million settlement case. • Performed all project management duties for a multi-year, $10+ million enrolment and billing application integration (NASCO’s MembersEdge).
Genesis Technology Services, LLCProject Manager - SSA/CMS
Mar. 2006 - Jan. 2007Kissimmee, Florida, United StatesPROJECT: SSA/CMS Project Oversight - 03/06 –01/07
Client: Social Security Administration (SSA) & Centers for Medicare and Medicaid Services (CMS), Woodlawn, MD
Role: Project Manager • Responsible for overall delivery for all IT related Projects, for Clients including the Social Security Administration, and Centers for Medicare and Medicaid Services.
• Successfully managed the Project budget, staff, schedules, scope, and resources, completing all Projects within expected timeframes, as planned. • Responsible for vendor management, including evaluation of new Vendors, and Vendor relationship building.
• Effectively interfaced, coordinated, and communicated with Senior Management and Stakeholders.
• Set and manage client expectations, implementing and following best practices and Company standard.
• Analyze, define and implement improved business development tools, processes and procedures, in order to meet the company’s requirements, needs, and standards.
• Implemented IT best practices, processes, and controls, for System security, data warehousing, performance tuning, and capacity planning. • Managed a $31 million IT Budget, maintained Projects technical Budgets, and oversaw Project expenditures.
• Analyzed new as well as existing Technologies, then created, designed and executed Project plans, for improved Technical Solutions.
Genesis Technology Services, LLCProject Manager - CMS
Jul. 2005 - Sep. 2006Kissimmee, Florida, United StatesPROJECT: Medicare Part D Prescription Drug Benefit Program - 07/05 – 09/06
Client: Centers for Medicare & Medicaid Services, Woodlawn, MD
Role: Project Manager • Provide program management for implementation of CMS/SSA Middleware ERP project in support of the Medicare Part “D” prescription drug benefit program.
• Manage all aspect of planning, development, quality assurance, implementation and maintenance for overall project.
• Responsible for resource management and allocations. • Manage all expenditures and reporting for a 16.8-million-dollar budget.
• Developed project management plan, work breakdown structure and statements of work for all subcontractors. • Assisted in the selection of all subcontract companies and is solely responsible for maintaining staffing levels and controlling division of labor requirements as stated in the contract.
• Devised development plan and managed overall development processes and lead implementation efforts for all eligible State Pharmacy Assistance Program Regional Offices.
• Provide detailed Cost Accounting Reports, Project Status Reports, proposals, project billing reports and manage vendor expenditures.
• Maintain a billing allocation table for all CLIN’s identified within current contract.
• Assists client Contracts Office with the development of all contract amendments and modifications.
• Provide complete issues management, change management and project management for overall project.
Genesis Technology Services, LLCProject Manager - S3
Jun. 2005 - Jul. 2006Kissimmee, Florida, United StatesPROJECT: Presidential AIDS Relief ERP - 06/05 –07/06
Client: Social & Scientific Systems, Silver Springs, MD
Role: Project Manager/QA Manager • Provide program management for implementation of ERP application to support US Presidential foreign aide, AIDS relief campaign. • Assist client in the development of corporate Quality Assurance Methodology and Test Processes. • Provide senior leadership for process implementation to existing test and development staff. • Review and asses current Software Development Life Cycle (SDLC) with Development Manager.
• Provide custom recommendations for all areas to improve processes.
Genesis Technology Services, LLCProject Manager - Catalyst
Mar. 2005 - Jun. 2005Kissimmee, Florida, United StatesPROJECT: Chimes ERP/CRM - 03/05 –06/05
Client: Catalyst IT Services, Baltimore, MD
Role: Project Manager • Provided leadership and direction for development, testing and implementation of the Baltimore Chimes ERPCRM web application.
• Provided leadership and direction to project teams by understanding business processes, gathering requirements, identifying potential usability issues, managing scope, and ensuring that an appropriate level of application quality was always maintained.
• Authored and implemented the organizations PLC (Project Life Cycle) methodology and process.
• Responsible for the development all requirements, functional specifications and detailed design documents.
• Collaborated directly with business units to assess the technical impact of business requirements and to reach consensus on alternative solutions when necessary to maintain a consistent yet flexible architecture
Genesis Technology Services, LLCManaging Partner
May. 2004 - Nov. 2020Kissimmee, Florida, United States
The ATNET Group, LLC.Founder / Chief Executive Officer
Jul. 2000 - Apr. 2004Bel Air, MD• Provided day to day leadership and technical guidance for over 120 projects in numerous industries.
• Functioned as Technical Sales Manager for business development staff of 13.
• Oversaw day to day operations of a team of 85.
• Work with client liaisons to determine business requirements to be incorporated into the project plan.
• Lead and supervise project team(s).
• Develop and oversee the project implementation/migration plan.
The ATNET Group, LLC.Project Manager - Census
Oct. 1998 - Jul. 2000Bel Air, Maryland, United StatesPROJECT: Mercury Tool Suite Implementation 10/98 – 7/00
Client: VGS, Inc. / US Census Bureau, Suitland, MD
Role: Project Manager • Provided Project Manager for implementation of the Mercury Interactive Test Suite. This project consists of Planning, Analysis, and Implementation of “WinRunner” (automated GUI testing tool), LoadRunner, (automated performance simulation) and TestDirector (overall manager of the Mercury Interactive Test Suite) . • Oversaw all testing activities to include addressing performance issues with the agencies national data collection and repository system; web-based data collection site, agency payroll application, and the national imaging and mapping system. • Developed and conducted performance test on all database systems within the data center.
• Developed and executed numerous GIU, WEB and DB virtual scripts for each release of each application included in the current architecture. • Established and implemented automated testing methodology. • Managed day to day activities of over 25 staff members. • Provided technical training on tool suite usage and management.
The ATNET Group, LLC.Project Manager - PHH
Jul. 1997 - Oct. 1998Bel Air, Maryland, United StatesPROJECT: Mercury Tool Suite Implementation/Data Mart Development 07/97 – 10/98
Client: Sigmund & Summerfield, Inc / PHH Vehicle Management Services, Hunt Valley, MD
Role: Project Manager • Provided Project Management activities for the Mercury Interactive Test Suite. • Conducted planning, analysis and implementation activities for “WinRunner” (automated GUI testing tool), LoadRunner, (automated performance simulation) and TestDirector (overall manager of the Mercury Interactive Test Suite). • Developed and executed GUI, WEB and DB virtual scripts for the release of the PHH Interactive Web site. • Conducted Test Engineering for Y2K compliance.
• Authored the corporate Y2K Compliance Testing Methodology.
The ATNET Group, LLC.Project Manager - USF&G
Nov. 1996 - Jun. 1997Bel Air, Maryland, United StatesPROJECT: Mercury Tool Suite Implementation 11/96 –06/97
Client: CPSI, Inc / USF&G, Inc, MT. Washington, MD
Role: Project Manager • Provided project management for implementation of the Mercury Interactive Test Suite.
• Developed automated testing process to be utilized for continuous testing of in-house developed applications. • Conducted real-time application extracts from existing mainframe legacy systems utilizing SAS, FileAid and JCL scripts.
• Supervised application testing. • Reduce manual test script development time from 2-3 days to 20 seconds per script with the ability to produce a maximum of 8500 scripts per day.
The ATNET Group, LLC.Technical Project Manager - MD MVA
Apr. 1996 - Nov. 1996Bel Air, Maryland, United StatesPROJECT: Network Assessment - 08/96 – 11/96
Client: Aerotek, Inc. / Maryland Motor Vehicle Administration, Glen Burnie, MD
Role: Project Manager • Conducted assessment of client’s infrastructure, Network Planning processes, Design Strategies, Release Management and Implementation processes, Management, Network Administration, Service and Support services for their Novell NetWare and Microsoft Windows NT products.
DPI Information Services, Inc.Technical Project Manager
Feb. 1996 - Aug. 1996Hunt Valley, MD• Responsible for the planning, design and implementation of LAN solutions for the company's customer base. • Entire system installations, upgrades, and integration of higher-end products to include company-wide communications and application integration. • Utilized products such as Novell NetWare 3.12 & 4. 1, GroupWise, Arcserve and Arcadia. • Implementation of Network fax solutions with Faxserve, WinFax Pro and Castelle products. • Installation of Dial-in and dial-out solutions including NetWare Connect, NACS and RLN. Implementation of Network-wide e-mail and communications to include Novell (Corel) Perfect Office and GroupWise, Lotus cc: Mail. • Installation and configuration of remote asynchronous gateway and message server installations and support, SMTP gateway systems for integration of Internet mail with GroupWise. Vinca standby server solutions. Meridian Data Systems CD-Net network CD-ROM and SCINET network CD-ROM Tower solutions. • Development and management of Relational Databases for company client base utilizing MS Access and MS Visual Basic.
AstraZenecaProgrammer / Analyst
Apr. 1995 - Feb. 1996Wilmington, DEPROJECT: Small Applications Development - 04/95 – 02/96 • Functioned as system administrator for in-house developed relational database utilizing Microsoft Visual Basic and Microsoft Access.
• Provided end-user support, management, and training for relational databases.
• Established data extraction protocols and code (OLE & DDE) for Billing and Statistical report databases on a 4000 user Windows NT network. • Developed several inter-related relational database applications utilizing Microsoft Visual Basic and Microsoft Access.
• Provided on-site expertise to end-users on development of relational databases. • Coordinated with Information Systems Supervisor in the development of relational databases and procurement of related and support type equipment and software. • Functioned as on-site MS Visual Basic and MS Access professional expert for user Problems and queries.
IBMLAN Administrator
Dec. 1994 - Mar. 1995Delta, PAPROJECT: IBM Network Oversight - 12/94 – 3/95
Client: IBM / Peach Bottom Atomic Power Station, Delta, PA • Conducted 24-hour administration of a 2000+ user IBM OS/2 Local Area Network. • Performed extensive troubleshooting and problem solving on 3 separate Domain Controllers and 15 File Servers to ensure smooth running and problem free operations. • Supervise activities of more than 2000 User-ID’s and Aliases. • Conducted new product evaluation and procurement and submitted cost analysis to purchasing department. • Monitor availability of LAN and minimize "Down Time" by incorporating current versions of software, trouble shoot using latest problem-solving techniques and train personnel in proper usage of LAN and equipment. • Provide desk side support for more than 60 licensed software packages and various types of hardware configurations in conjunction with off-site help desk. · Supervised testing of software in conjunction with changing existing user desktop to Microsoft Windows and office products. • Developed Customer Support and Inventory tracking systems utilizing Microsoft Visual Basic and Microsoft Access.
RELIABLE DATA SYSTEMS INTERNATIONAL LIMITEDSoftware Support Manager
Oct. 1993 - Dec. 1994Hunt Valley, MDProvided 24/7 support for in-house custom billing and client manager software. Oversaw daily activities of 20+ software support analyst
• Performed extensive troubleshooting and problem solving, filled in for any position as needed to ensure smooth running and problem free operations.
• Supervise activities of up to 20 employees. • Supervise construction of IBM compatible computer systems within strict, high-pressure time frame.
• Coordinated complete restructure of Support Department, highlighting and overall decrease in support call response times from 80+ minutes down under 9 minutes for an average of 300 calls a day for over 3000 customers.
• Functioned as a key member of the evaluation team in reviewing the proposed upgrade of all equipment in the Operations Department.
• Supervised installation of new equipment and software to support personnel. • Coordinated problem resolution when problems arose for in-house functions. • Aided in the development of 9 separate "Total Solution" business software package.
Software IntegratorsSenior Software Development Engineer
May. 1992 - Oct. 1993Glen Burnie, MD• Development of customized software packages for various industries utilizing Microsoft Visual Basic, Microsoft Access and Alpha Four. • Functioning as a Sales Manager, Office Manager and Advertising Executive. • Provided Sales, Installation, Service and Support for office and home-based Computer Systems. • Construct IBM compatible computer systems for integration with customized software packages. • Conducted detail price comparisons and cost analysis of networking hardware and software utilizing industry trade magazines, flyers and brochures. • Supervised and assisted in the installation of hardware and software at the client site. • Provide and supervised on-site training and consultation to clients for computer systems and software packages installed under company banner. • Coordinated support issues between client and support personnel to ensure complete client satisfaction and problem resolution. • Operate 24-hour Help Desk in conjunction with company developed and sold software and hardware.
United States Marine CorpsIntelligence Analyst
Jul. 1986 - Jul. 1992Rank: Sergeant E5
Honorable Discharge
Clearance: TS/SCI Primary duties included the collection, recording, analysis, processing, and dissemination of intelligence information. Supervision of the intelligence sections for several commands to include VMAQ-2 and Marine Aircraft Group 24.
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