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Work Background
Smith+NephewSenior Manager Talent Acquisition
Sep. 2022Alajuela, Costa RicaDuring my tenure as the Senior Talent Acquisition Manager at Smith + Nephew, I´ve held a pivotal role in managing the end-to-end talent acquisition process for both the Operations and Global Services functions in Costa Rica. This encompassed the crucial tasks of attracting, screening, selecting, hiring, and retaining top-notch talent. A key aspect of my responsibilities was to standardize policies, processes, and procedures for Talent Acquisition operations. By implementing consistent practices, I ensured efficiency and effectiveness throughout the recruitment process, ultimately driving successful outcomes. As a leader, I embraced a mindset of continuous improvement, constantly seeking opportunities to enhance our processes. I actively engaged in tactical process creation, utilizing my strategic management skills to optimize the allocation of resources. This approach allowed us to maximize our team's productivity and deliver exceptional results. In my role, I strongly advocated for customer success, understanding that meeting the needs and expectations of both internal and external stakeholders was paramount. By adopting a positive management 3.0 approach, I served as a role model, inspiring and motivating my team to excel in their roles and contribute to the overall success of the organization.
Snap FinanceTalent Acquisition Supervisor
Jan. 2022 - Aug. 2022Alajuela, Costa RicaAs a Talent Acquisition Supervisor in the Fintech sector, my primary focus is to ensure the success of my team by providing constant support, reliability, and proactive assistance in overcoming any obstacles they encounter. I foster an environment of motivation and forward-thinking within our high-performing Recruitment Organization, where recruiters, coordinators, and sourcers excel. My role encompasses accountability for the successful execution of initiatives devised and implemented by senior management. By taking ownership of these initiatives, I strive to drive impactful results and contribute to the overall success of our TECH-CORP world.
Snap FinanceSenior Corporate Talent Acquisition Partner
Mar. 2021 - Mar. 2022Costa RicaAs a Senior Corporate Talent Acquisition Partner, my mission is to connect exceptional talent with the FINTECH Company that is dedicated to leveling the playing field for Credit Challenged consumers and empowering merchants' business growth. I firmly believe that building strong relationships and fostering meaningful connections are paramount, surpassing the significance of monetary considerations.
EcolabTalent Acquisition & OD Manager, Central America & Caribbean - Center of Expertise
May. 2019 - Mar. 2021Costa RicaAs the Regional Manager of Talent Acquisition and Organizational Development at ECOLAB, I had the privilege of spearheading the implementation of global and regional strategies and programs for Talent Acquisition and Organizational Development across the Central American & Caribbean markets.
In this role, I held responsibility for managing comprehensive employee training and development initiatives, including impactful leadership development programs and coaching initiatives. I successfully delivered training and coaching sessions to leaders throughout the region, while also overseeing potential identification and evaluation programs to nurture future talent.
Navigating a complex matrixed structure, I skillfully managed relationships with multiple layers of stakeholders. I also played a key role in localizing corporate initiatives within my region, covering areas such as organizational development, people management, leadership development, employee engagement, performance process management, succession planning, and career pathing, among others. In addition, I took charge of maintaining job descriptions, utilizing them as a foundation for conducting training needs analyses. I also played a pivotal role in designing job and business-specific training and development activities and programs.
Furthermore, I assumed responsibility for Corporate Social Responsibility initiatives within the company, notably hosting our Environmental and Health Week. To foster a high-performing workforce, I led the execution of employee retention programs and employer value proposition initiatives. Additionally, I facilitated personnel management and performance evaluations to ensure the ongoing growth and development of our talented team.
EcolabTalent Acquisition Lead - Central America and Caribbean Market - COE
Aug. 2017 - May. 2020Costa RicaIn my role as the Talent Acquisition Manager for Central America and the Caribbean, I held the responsibility of overseeing recruitment efforts aimed at sourcing, attracting, hiring, and retaining a highly specialized talent pool across sixteen diverse locations. Despite the low volume of hires, the focus was on securing individuals with unique skill sets tailored to our operations.
Additionally, I took the lead in developing a comprehensive strategy, defining service level agreements (SLAs), establishing metrics, and consolidating service components within our market. These efforts ensured streamlined and efficient talent acquisition processes. As a senior recruiter, I played a pivotal role in identifying and securing candidates for senior and executive positions throughout the region. This involved conducting thorough documentation, analysis, and continuous improvements of our recruitment processes, as well as creating SLAs to set clear expectations for training and the implementation of quality standards.
Overall, my role as Talent Acquisition Manager encompassed driving successful recruitment outcomes, optimizing processes through analysis and improvements, and implementing strategies to effectively attract and retain exceptional talent.
Talento Humano SolucionesTalent Management Consultant
Mar. 2017Central America · HybridAllow me to introduce myself as a seasoned senior consultant with over two decades of experience. Throughout my extensive career, I have excelled in two significant domains: Talent Management and Customer Care. With great pleasure, I have assisted numerous independent professionals, entrepreneurs, and organizations in harnessing the power of Human Talent Management Tools to overcome challenges and achieve remarkable results. By focusing on developing their most valuable asset, namely their people, I enable them to navigate through the complexities of their respective industries and thrive in today's competitive business landscape. Driven by an unwavering passion for Human Development, I am dedicated to helping individuals and organizations maximize their potential and achieve success. You can explore my impressive track record of accomplishments and endorsements, which serve as a testament to my expertise and the positive impact I have made in the professional realm.
EcolabSenior Human Resources Representative
Mar. 2017 - Aug. 2017Costa RicaI offered internal clients support with their Human Talents needs, by engaging in the creation, review, and implementation of pragmatic approaches to HR administration. With the use of updated policies and relevant interventions, I facilitated employee services and business continuity.
CargillRegional Recruitment Project Leader
Mar. 2016 - May. 2016Costa RicaAs the Regional Recruitment Project Lead, I played a pivotal role in bolstering LATAM's recruitment operation by spearheading the adoption of essential solutions in processes and systems. Leveraging advanced Project Management techniques, I proactively guided the design and implementation of innovative solutions that resulted in significant improvements across the board.
CargillRecruitment Lead/Supervisor -- Cargill Business Services
Nov. 2014 - Mar. 2016Costa RicaAs the Recruitment Lead Supervisor for Cargill Business Services, I held a multifaceted role that encompassed various responsibilities and tasks. Here is a rephrased version of the text: - Oversaw the performance of a talented 7-member Talent Recruitment team.
- Managed workforce allocation, ensuring job distribution and execution aligned with our Service Level Agreements (SLAs).
- Developed and implemented metrics to monitor team performance and drive continuous improvement.
- Accountable for delivering exceptional results in a challenging startup environment.
- Led and supported projects to meet special event requirements and enhance recruitment outcomes.
- Conducted market analysis to inform effective attraction and recruitment strategies.
- Executed complex and senior-level hiring processes, particularly for leadership positions.
- Strategically planned recruitment initiatives, managed data and generated comprehensive reports.
- Implemented performance management strategies and executed staff retention initiatives. In summary, as the Recruitment Lead Supervisor at Cargill Business Services, my role involved overseeing team performance, managing the recruitment process from start to finish, and implementing strategic initiatives to optimize results and enhance staff retention.
Talento Humano SolucionesSenior Technical Recruiter
Jun. 2014 - Mar. 2017Costa RicaExperienced Senior Technical Recruiter specializing in talent sourcing and research. With a proven track record in direct Talent Recruitment, I provide effective services to diverse clients, overseeing the entire Recruitment Cycle for various positions ranging from entry-level to senior management professionals. As a skilled consultant, I take charge of the administration of the complete recruitment process for clients. My expertise extends to staffing consultations, budgeting, profile analysis, job description optimization, and managing the entire Recruitment Cycle. These experiences have honed my consulting abilities, enabling me to deliver timely and highly targeted services. Furthermore, I have leveraged my extensive network on LinkedIn to serve as a mentor to aspiring recruiters and as a career coach for both individuals and groups. This role has allowed me to guide and support professionals, helping them navigate their career paths effectively.
Intertec InternationalSenior IT Recruiter
Mar. 2014 - Jun. 2014Costa RicaAs a Senior Recruiter, my primary responsibility was to source candidates for various technology positions using both active and passive strategies. I placed a strong emphasis on identifying potential talent and nurturing them into candidates who possessed the necessary growth potential and professional drive to meet our client's requirements. By deeply understanding our customers' needs, I ensured swift and efficient fulfillment of the recruitment cycle while effectively consolidating all required documentation for seamless onboarding and hiring processes. Leveraging my extensive market knowledge, I directed efforts to identify the most suitable sources for specific profiles, maximizing our chances of finding top-tier candidates.
VMwareCandidate Development Recruiter - Sourcing Specialist
Sep. 2013 - Mar. 2014Costa RicaAs a CDR, I successfully handled multiple recruitment processes simultaneously, serving various organizations and collaborating with multiple hiring managers. In this comprehensive role, I demonstrated a deep understanding of the organizations I supported, employing effective communication skills and diligent follow-up to ensure seamless operations. Leveraging advanced Social Hiring techniques and tools, I attracted qualified candidates and skillfully developed their profiles to achieve successful placements. From a technical recruitment perspective, I possess expertise in various interviewing models, including behavioral, performance, and situational interviewing. Additionally, I am well-versed in diverse assessment and evaluation methodologies. My proficiency extends to utilizing various systems and platforms for social recruiting, including Kenexa as an applicant tracking system.
PhilipsHuman Resources Business Partner & Talent Acquisition Specialist
May. 2011 - Sep. 2013Alajuela, El CoyolI held a multifaceted role in Human Resources, overseeing various lines of services both as a Specialist and Generalist. My responsibilities encompassed diverse areas within the HR function: Talent Acquisition: I managed the end-to-end hiring process, from requisition intake to interviewing, coordination, and assessment. With a focus on delivering exceptional customer care, I successfully recruited a wide range of positions, spanning from assemblers to senior exempt roles. Learning and Development: I possess a comprehensive understanding of onboarding, induction, and new employee orientation processes. I excel in creating impactful training materials and leading learning initiatives, ensuring effective training delivery. Additionally, I actively participated in engagement and employee value proposition projects, while also demonstrating proficiency in change management implementation and talent competencies development. Human Resources Generalist: I oversaw HR operations, ranging from employee relations to event administration. I effectively deployed HR and organizational development efforts, engaging in strategic planning and providing comprehensive employee services. I possess a strong grasp of corrective actions, performance management, and internal equity practices. Furthermore, I possess extensive knowledge of legal matters related to employee relations, complaints, corrective actions, and compliance. I am well-versed in C&B salary scales, utilizing salary surveys to inform offer creation. Additionally, I have experience managing flexible benefits programs, including gym memberships, insurance, transportation, and subsidies. Throughout my professional journey, I have consistently demonstrated a high level of professionalism and expertise in the field of Human Resources, ensuring the delivery of exceptional HR services across diverse areas of responsibility.
Intel CorporationHR Specialist. Employee Services - Shared Service Center
Apr. 2008 - May. 2011Heredia Costa RicaIn my role, I collaborated with managers, BGHR, and employees at various levels, providing comprehensive employee services and support to external clients such as hiring managers, applicants, hiring assistants, providers, and spouses in both the United States and Latin America. I ensured adherence to established policies and procedures while delivering exceptional customer service. As a departmental trainer and quality auditor, I leveraged my previous experience in personnel supervision to enhance my skills as an instructor. In addition to daily activities involving conflict resolution, customer service, and case management, I also took on the role of a "project manager" and "business analyst". This allowed me to improve the team's performance by implementing a global quality assessment model, which earned me a Division Award. I was responsible for handling various HR topics, including content knowledge for training purposes and customer interactions. Through effective coordination and organization of training sessions, I successfully enhanced team skills and knowledge. Additionally, I actively engaged with business partners and leaders in the US and LAR, serving as an expert in the LAR agent role and acting as a liaison between Latin America Region Business Partners and my transitioning team. This involvement in transition projects enabled improved service delivery and facilitated skills development.
Multiservicios Font - Family BusinessLearning Advisor - Training Specialist
Feb. 2007 - Apr. 2008Alajuela, Costa RicaIn my role as a coordinator in an academy, I had a strong focus on learning and development. I was responsible for designing, testing, and developing training content for English lessons and technical courses in various business and work-related fields, including motivation, conflict management, emotional intelligence, and language skills improvement. Customer satisfaction was a top priority, and I conducted audits of customer service, customer requests, and needs to ensure their expectations were met. I also engaged in negotiations with external clients who sought our training services, providing tailored offerings that aligned with their specific needs. This valuable interaction allowed me to gain a deeper understanding of ever-changing and often ambiguous requirements. By carefully analyzing the customers' needs, I was able to break them down into manageable pieces and ensure our services aligned with their budget constraints. Through my work, I demonstrated a commitment to delivering high-quality learning experiences that catered to the diverse needs of our clients.
LanguageLine SolutionsCall center Operations Supervisor - English/Spanish Interpreter
Feb. 2002 - Feb. 2007Heredia, Costa RicaI began my career as a Customer Agent, where my main focus was on delivering exceptional customer service and ensuring prompt resolution of customer requests. I maintained a high level of customer satisfaction through my efficient and effective handling of their needs. As an Interpreter, I specialized in Spanish to English All-Call interpretation services, catering to a wide range of industries. My extensive language proficiency and vast vocabulary allowed me to provide accurate and reliable interpretation services to meet the unique needs of each client. In my role as a Personnel Supervisor, I honed my skills in people management and conflict resolution. I developed and communicated clear concepts of effective people management, taking into account various behaviors and stressors that may arise in the workplace. With the ability to prioritize effectively, I successfully managed tight schedules while also focusing on maximizing individual and team performance. Additionally, I handled the administration of corrective plans and effectively communicated dismissals when necessary. I also took on the responsibility of ensuring adherence to guidelines in the absence of quality auditors, addressing any immediate issues that required attention to maintain high standards of service delivery. Throughout my career, my strong emphasis on customer excellence and customer success has been a driving force in my approach to all aspects of my work.
Supra TelecomCustomer Service Clerk
Jan. 2001 - Feb. 2002Heredia, Costa RicaI provided personalized assistance to customers, guiding them in making informed purchase decisions. By utilizing alternative sales techniques and employing effective customer service strategies, I ensured that customers, whether communicating in English or Spanish, were able to acquire the ideal telephone package that met their specific needs and preferences.
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