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Work Background
Assistant Manager
WowMoms WorldAssistant Manager
May. 2022Vaughan, Ontario, Canada
CSSA
Jazz Aviation LPCSSA
Sep. 2017 - Jan. 2018Thunder Bay, Ontario, Canada
Chief Executive Officer
La Belle VieChief Executive Officer
Apr. 2017thunder bay
CSSA
Air CanadaCSSA
Jan. 2015 - Sep. 2017Toronto Pearson International Airport
Call Center Representative
Air CanadaCall Center Representative
Sep. 2013 - Jan. 2015Toronto, Canada Area• Offer the highest level of customer service while providing customers with information regarding flights, fares, destinations, special offers and other travel products • Use Air Canada’s in-house reservation system to make new flight reservations or to modify existing bookings • Provide timely resolution to customer inquiries, including concerns and/or issues to ensure customer satisfaction • Accurately obtain documents and confirm customer’s personal information for bookings • Proactively explore and anticipate customer’s future needs by recommending our value-added services and products
Bilingual CSR
Coinamatic Canada Inc.Bilingual CSR
Oct. 2012 - May. 2013Mississauga• Answer or redirect general inquiries in person, by phone or email • Take and forward messages using multi-line telephone • Distribute incoming mail and faxes • Maintain orderly, confidential filing system for client files • Outbound calls to prospective/existing customers • Listen, clarify and manage conversational flow • Complete paperwork administrative duties and follow up in relation to the customer service tasks • Troubleshoot issues, provide assembly instructions and investigate missing parts
Marketing Representative
Ontario Consumers Home ServicesMarketing Representative
Feb. 2012 - Aug. 2012Toronto, Canada Area• Door to door sales and building a rapport and trust with the customer • Manage to make the customer feel the urgency of need for the product • Explain to the customer the term and condition of the product(s) and service(s) • Process of closing the sale with the trust from the customer • Calling to follow up the customers for the new product(s) or service(s) • Surpassed all sales targets set by board of directors.
Bilingual Marketing Representative
The Momentum GroupBilingual Marketing Representative
Aug. 2010 - Jan. 2012Ottawa, Canada Area• Outbound calls to prospective customers • Build rapport and trust with the customer • Listening the the customer needs and questions • Explain to the customer the term and condition of the product(s) and service(s) • Process of closing the sale with the trust from the customer • Calling to follow up the customers for the new product(s) or service(s) • Deliver outstanding service, exceed expectations and build long-term loyalty • Work in teams and in a self-directed environment
Entrepreneur/Student Painter
Qualité EtudiantEntrepreneur/Student Painter
Sep. 2009 - Aug. 2010Gatineau• Door to door to find potential customers and booking free estimate for painting works • Building a rapport and trust with the customer - handle customer inquiries and billing questions • Manage to make the customer feel the urgency of need for the service(s) • Explain to the customer the term and condition of the service(s) • Process of closing the sale with the trust from the customer • Calling to follow up the customers how satisfied they are • Build rapport, listen, clarify and manage conversational flow • Manage upset customers, conflicts and challenging situations • Deliver outstanding service, exceed expectations and build long-term loyalty • Work in teams and in a self-directed environment • Duties included financial planning and payroll and provided sales managed sales operations • Assisted accounting departments by providing some sales figures • Employee training and recruiting, and budget planning and closed important contracts
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