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Work Background
ADPCommunications Manager
Jan. 2021Maitland, Florida, United States
ADPOnline Community Moderator
Jul. 2019 - Jan. 2021Maitland, Florida- Curate official solutions and trainings for our internal and external clients.
- Engage and encourage impactful communication with our clients to reduce touchpoints and improve service experience.
- Offer instruction for internal service representatives on highly technical payroll topics.
- Advocate for improvements to our products that will provide effortless client experiences.
ADPService Support Specialist I - Major Accounts
Apr. 2018 - Jul. 2019Maitland, FL- Manage groups of 14-25 new hires as they begin training and assimilate to company culture - Facilitate and maximize on-the-job trainings for new associates and continuous learning for tenured associates - Create new methods for measuring new hire success potential and working with service managers to eliminate roadblocks to success - Act as the liaison for our corporate training groups and service managers to elevate the training and new hire experience
ADPClient Support Specialist II - Major Accounts
Jun. 2016 - Apr. 2018Maitland, Florida- Worked on our business units advanced resolution team, managing multiple service queues at a time
- Implemented 8 added value stretch projects with local management to increase associate engagement, directly effecting productivity - Strengthened client loyalty working on 3 advanced resolution teams and pilot programs - Acted as a mentor to new hires on call handling structure
AppleRetail Specialist & Visual Merchandising Team Member
Apr. 2015 - Jun. 2016Orlando, Florida Area- Influenced store sales generation by creating the “complete solution”, ending my tenure with NPS of 9.6 - Generated over $100,000 in sales each quarter - Developed and managed volunteers for updating corporate visual standards of the store, and communicated new corporate standards to 100+ peers weekly - Excelled in my role on a team of 100+ peers in all aspects of store operations, acting as a mentor for new associates after 6 months of tenure
Chi Omega FraternityChapter Treasurer
Jan. 2015 - Dec. 2015Psi Mu Chapter of Chi Omega, University of Central Florida- Presided as Treasurer over a delegation of 180+ sorority women with a budget of over $100,000 per semester
- Managed budget use and spending of 8 direct reports and 6 committees for accurate annual financial audit
- Trained chapter at weekly formal meetings on financial resources, scholarships, and budgeting tips
- Generated lasting business connections with commercial vendors and acted as liaison in all business transactions
- Established budgetary initiatives that reduced useless spending by over $25,000 per semester - Administered a democratic system of budget creation founded on open collaboration and transparency
- Coordinated with national authority to establish an annual scholarship awarding $500 per year
IZEACampaign Fulfillment Coordinator
Jan. 2014 - Jan. 2015Winter Park, Florida- Directed advertising campaigns as only coordinator under sales team generating $1M+ profit per year
- Managed dozens of successful $50,000+ Blue Chip advertising accounts at a time - Designed simplified method of project management that was made the standard across the company
- Trained new hires to 7-person team as most tenured associate in department
Cherise Takes Pictures, LLCOwner
Jun. 2010Orlando, Florida- Member of Professional Photographers of America - Provide premier wedding and lifestyle photography from executive company banquets to high quality portraiture - Manage a traveling and growing business that is currently commissioned for photographic services to several UCF campus organizations - Develop full-scale branding and design services to local small businesses in the Greater Central Florida area - 2012 ADDY Gold Medal Winner for Photography, 2011 ADDY Silver Medal Winner for Photography and Magazine Layout
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