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Work Background
Spicy PodcastHost & Co-Founder
Oct. 2024Toronto, Ontario, CanadaHosting weekly episodes featuring experts in real estate investing, financial planning, and entrepreneurship to educate and inspire audiences.
Interviewing industry leaders, real estate investors, and financial professionals to discuss strategies, market trends, and business growth opportunities.
Managing production, guest outreach, and post-show marketing to drive engagement and increase brand visibility.
Spicy Life Insurance AdvisorFounder & CEO
Sep. 2024Toronto, Ontario, Canada• Developed Spicy Independent Broker, a cutting-edge financial services platform offering life insurance, wealth-building strategies, and business financial solutions tailored for entrepreneurs, real estate investors, and business owners.
• Educate clients on key financial products, including Infinite Banking, Key Person Insurance, Buy-Sell Agreements, Group Benefits, and Succession Planning, helping them secure their financial futures.
• Implemented targeted sales strategies, automation systems, and marketing funnels to drive lead generation and conversion for financial products and services.
• Built a network of industry professionals, including real estate investors, mortgage brokers, and financial advisors, to offer comprehensive financial solutions.
• Host webinars, educational workshops, and client consultations to empower individuals with financial literacy and wealth-building strategies.
• Leverage CRM and automation tools through Spicy Systems to enhance client onboarding, follow-ups, and retention strategies.
• Spearheaded partnerships with financial professionals, expanding the brand's reach and credibility in the financial services industry.
AltX MediaCofounder Director
Aug. 2024We are an AI Powered purpose driven Growth Marketing agency for all local businesses in Canada
Spicy Systems & Marketing ServicesFounder & CEO
Apr. 2023Toronto, Ontario, CanadaCreated and launched Spicy Systems, a real estate-focused CRM and automation platform designed to optimize workflows for real estate professionals, mortgage brokers, and investors.
Developed marketing automation services to help businesses streamline their lead generation, email campaigns, and client nurturing processes.
Led product development, system implementation, and market expansion strategies.
Managed a team of virtual assistants, account managers, and marketing specialists to drive adoption and provide ongoing client support.
Spearheaded strategic partnerships with real estate investors and industry professionals to scale the brand.
Spicy Property ServicesFounder & CEO
Jan. 2022Toronto, Ontario, CanadaSet and maintained high standards for excellence and quality in short-term and long-term rentals, resulting in exceptional guest experiences.
Exceeded profit margin targets for short-term rentals in a competitive hospitality market by leveraging platforms such as Airbnb, VRBO, and Booking.com.
Led a team in driving product and customer excellence, fostering a culture of continuous improvement and guest satisfaction.
Conducted extensive market research to identify trends and implement unique strategies, resulting in increased occupancy and revenue.
Provided first-rate customer service, upselling additional services to enhance the guest experience.
Managed general duties including payment collection, tenant screening, and overseeing maintenance and repairs.
TELUSDigital Adoption & Training Specialist
Jan. 2019 - Jun. 2022Toronto, Ontario, Canada•Spearheaded the Digital Adoption Team, driving workplace engagement initiatives and leading training programs in Service 2.0.
•Developed and executed effective digital training programs for internal staff and Channel Partners.
•Designed, coordinated and delivered engaging training materials, including documentation, videos, and webinars, evaluating success and making recommendations for improvements.
•Served as the primary point of contact for members seeking assistance with digital tools, ensuring proficient and comfortable usage.
•Conducted needs assessments and collaborated with cross-functional teams to align digital initiatives with organizational goals.
•Established feedback mechanisms, continually improving training content and delivery methods based on insights.
•Maintained accurate documentation of digital processes and training materials.
•Conducted quality assurance checks on digital tools, ensuring adherence to standards for security, usability, and accessibility.
TELUSACX Content Editor/BA I
Jan. 2018 - Dec. 2018Toronto, Canada Area•Supported the TELUS Virtual Assistant, ensuring unique and positive client experiences.
•Formulated and executed content strategies to enhance the user experience on the TELUS online portal.
•Designed and implemented training programs for internal teams to ensure a consistent understanding of digital content best practices.
•Spearheaded training sessions for end-users to promote the adoption of digital tools and self-service functionalities.
•Acted as a liaison between content creation teams, business analysts, and key stakeholders to ensure alignment with business goals and objectives.
•Conducted in-depth analysis of user behavior and interactions with online content, utilizing analytical tools to identify trends and recommend improvements.
•Created, researched, and edited content for the TELUS Virtual Assistant to provide accurate and valuable information to clients.
Spicy RenovationsFounder & CEO
Jan. 2017Toronto, Ontario, Canada• Delivered exceptional client experiences through customized property solutions and high-quality renovations.
• Led a team in ensuring product and customer excellence from project initiation to completion.
• Managed budgets, schedules, and projects, maintaining quality standards and client satisfaction.
• Developed and maintained relationships with subcontractors, suppliers, and guests, driving revenue growth.
• Conducted necessary duties to support project success.
TELUSOnline Chat Advisor
Jun. 2016 - Dec. 2017Toronto, Ontario, Canada•Initiated and maintained online chat conversations with customers, providing real-time support and assistance with inquiries related to products, services, and account management, and proactively engaged customers to identify their needs, offering personalized solutions and recommendations
•Diagnosed and resolved customer issues efficiently through the online chat platform, demonstrating a strong problem-solving ability, and collaborated with internal teams to escalate and resolve complex issues, ensuring a high level of customer satisfaction
•Maintained up-to-date knowledge of TELUS Mobility's product and service offerings to provide accurate and relevant information to customers, and acted as a subject matter expert, assisting customers in understanding product features, pricing, and promotions
•Supported sales efforts by identifying upselling and cross-selling opportunities during online interactions, and assisted customers in making informed purchasing decisions, contributing to increased sales and revenue
•Documented customer interactions, inquiries, and resolutions accurately in the company's CRM system, and generated reports and summaries of online chat interactions to identify trends and areas for improvement.
Mount Sinai Hospital, TorontoHuman Resources Intern
Apr. 2013 - Sep. 2013Toronto, Canada Area• Promoted a safe, vibrant & productive learning environment which resulted in securing a role as a Human Resources Intern for the highly reputable healthcare facility, Mount Sinai Hospital
• Provided administrative support to the Managers of Workforce Planning and Human Resources
Assisted in full cycle recruitment practices in both a non-unionized and unionized environment (CUPE, ONA) that included: updating job descriptions, responding to potential candidate enquiries, arranging interviews, completing job offer paperwork, and conducting reference checks, (Taleo, ATS)
• Resolved a full spectrum of challenges pertaining to employee compensation and benefits
Updated and maintained the HRIS database (HRSmart, etc.) for accurate information of HR duties • Provided support for the Organizational Development Specialist on employee satisfaction survey data and Service With Heart Program
• Assisted in HR Projects and participated in Mount Sinai committees (AODA, Human Rights & Health Equity, JH&S and Social Committee)
Hilton Toronto/Markham SuitesHuman Resources Intern
Jan. 2013 - Mar. 2013• Assisted and provided administrative support to the Director of Human Resources and Human Resources Coordinator in delivering all aspects of the Human Resources functions, and the handling of the day-to-day operations of the Department
• Assisted in HR projects (Hilton's Blue Energy, JHSC), created and administered training programs for Hilton employees to promote health and safety in the workplace
• Processed and maintained confidential information, documentation and files at all times
• Assisted in coordinating all employee programs and activities (Employee holiday party, Employee Hilton Travel Program, employee themed luncheons and events, employee’s birthday letters, etc.)
• Updated and maintained HR bulletin boards so that information was up to date and accurate
TELUSCR1/Channel Care Analyst II/ Customer Service Representative
Feb. 2005 - May. 2016Toronto, Canada Area•Resolved challenges promptly, streamlining business operations as the first point of contact.
•Handled inquiries from TELUS Mobility Channel Partners and Channel Managers, providing expert guidance.
•Recognized for consistently exceeding performance targets, transitioning from Client Business Analyst to CR1 to Channel Care Analyst II.
•Provided support for clients with their TELUS Mobility account through Client Account Management (CAM).
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