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Work Background
Lincoln Financial GroupService Processor II
May. 2022New Hampshire, United StatesProcess service requests and transactions accurately and efficiently, following set policies and protocols. Review and analyze customer documents to ensure compliance with company policies and procedures. Expand knowledge of insurance products, optimizing hierarchical structures for informed decision-making.
● Achieved precise payroll coding for sales agents, guaranteeing financial accuracy and accountability.
● Streamlined agent management coding, optimizing operational efficiency and driving sales performance.
● Guided management on procedural enhancements, resulting in streamlined processes and enhanced organizational effectiveness.
● Spearheaded pivotal support in corporate acquisition/merger projects, ensuring seamless transitions and minimizing disruptions.
Lincoln Financial GroupService Processor Assistant
Mar. 2021 - May. 2022United StatesAssisted in precision processing service requests and transactions, adhering to regulatory compliance protocols. Supported senior service processors in reviewing and analyzing customer documents to ensure company policies and procedures adherence.
● Upheld exemplary compliance with state and federal regulations, company policies, and procedures, ensuring adherence to stringent standards and mitigating risks.
● Led document reviews to identify inaccuracies and execute corrective actions to maintain data integrity and streamline processes.
● Enforced security protocols and fostered a culture of confidentiality and trust while safeguarding sensitive information.
● Proactively pursued continuous learning initiatives to deepen product knowledge, equipping oneself with invaluable insights to drive organizational growth and success
Wentworth-Douglass HospitalClinical Data Associate
Apr. 2019 - Mar. 2021Compiled and maintained clinical data for Wentworth Health Partners. Efficiently entered labs and diagnostic procedures, optimizing record-keeping for timely patient management. Assisted in organizing and analyzing patient records and medical information to support healthcare decision-making processes. ● Navigated medical record scanning, enhancing data accuracy and accessibility for streamlined healthcare delivery.
● Updated patients' surgical histories, facilitating informed treatment decisions and comprehensive care.
● Showcased versatility as a per diem Medical Assistant, ensuring seamless coverage and high-quality care across multiple offices.
PMC Medical GroupRegistered Medical Assistant
Nov. 2017 - Apr. 2019Somersworth, New Hampshire, United StatesProvided medical assistance and support to patients as a Registered Medical Assistant. Assisted healthcare providers with patient examinations, procedures, and treatments, ensuring delivery of high-quality patient care. Roomed patients and documented treatment changes and medication updates, providing accurate and comprehensive healthcare management.
● Transitioned from externship to float role across four company locations: Somersworth, Merrimack, Wolfeboro, and Concord.
● Managed prescription refills, specialty medication inventory, and prior authorizations, optimizing medication access and compliance.
● Advocated smooth clinic operations by collecting payments, scheduling patients, and promptly responding to phone inquiries.
● Coordinated retrieval of patient medical records, supporting continuity of care and efficient clinical decision-making.
Bellamy and Watson Fieldslicensed Nursing Assistant
Dec. 2014 - Apr. 2021Dover, New Hampshire, United StatesSupervised and supported LNAs in providing care to residents, ensuring adherence to protocols and maintaining a high standard of patient comfort and safety. Maintained residents' rooms to uphold cleanliness and create an inviting atmosphere, ensuring their comfort and well-being.
● Coordinated residents' activities of daily living, encompassing personal hygiene management, feeding, and ambulation assistance, while documenting any noted changes in residents' charts.
● Excelled in Lead Licensed Nursing Assistant (LNA) role, providing guidance and supervision to fellow LNAs, thus ensuring delivery of exceptional care to residents.
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