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Work Background
UVeyeField Installation Manager
Feb. 2025 - Apr. 2025Atlanta, Georgia, United States
Tekion CorpField Services Manager
Jul. 2021 - Feb. 2025Atlanta, Georgia, United StatesManage a team of engineers in the US & Canada that implement physical and cloud technology at dealer partners, while tailoring hardware and cloud needs to ensure successful implementation of a transformational SaaS product. Key Accomplishments:
-Oversee the discovery, design, and deployment of both on-premises and cloud infrastructure for dealer partner technology implementations, to grow monthly recurring revenue. -Simultaneously manage multiple external vendors and internal/external stakeholders across the company to complete each implementation’s requirements within required timelines for 90+ projects a quarter. -Train and ensure employees scope, upsell, procure, and facilitate installation of equipment in each dealership.
-Proactively identify implementation risks and mitigate them effectively and efficiently. -Create processes to guide direct reports and non-direct reports to efficiently complete installations.
Tekion CorpPartner Success Manager, Implementation Success Manager
Mar. 2020 - Jul. 2021Atlanta, Georgia, United StatesStrategically partner with key stakeholders at a SaaS startup to successfully implement a new transformational Cloud Dealer Management System. Discover and mitigate risks while managing implementation requirements and deadlines. Manage the client after implementation to ensure continued customer success. Key Accomplishments: -Implement and influence product design of a new cloud-based dealership software.
-Cultivate long-term relationships with dealership stakeholders by providing high-touch account management.
-Actively upsell to dealership clients, advocating for cutting-edge solutions and transformational products.
CDK GlobalSenior Implementation Consultant
Jan. 2018 - Jan. 2020Atlanta, GAAdvised high profile enterprise clients as well as opportunity clients on industry best practices in accounting, retail, and fixed operations. Implemented and upgraded clients to a robust Dealer Management System. Key Accomplishments: -Provided high-quality on-site support to end users, coordinated data migration functions, and routinely introduced potential add-ons to meet client needs - achieving +90% KPMs and increasing overall revenue. -Specialized in consulting opportunity customers to resign or not opt of contracts retaining $50 million in revenue.
-Provided support for a high-profile client with 200 dealerships as the preferred consultant and played a pivotal role in sustaining the company’s 2nd largest client. -Consistently upsold products and add-ons during implementation to 66% of clients to increase revenue.
Mercedes-Benz USAMercedes-Benz USA, Pre-Owned Operations Liaison (Contract)
Jan. 2015 - Jan. 2018Atlanta, GeorgiaDefined programs, contract policies, systems, and procedures to strategically increase profitability and customer satisfaction in partnership with C Suite Executives and Dealer Principles. Aligned contract obligation with regulatory compliance. Advised on resolving deficiencies, executing commitments, and driving performance. Key Accomplishments: -Built and sustained award-winning relationships with franchise dealers to become a preferred point of contact.
-Consulted on Lease-End program restructuring initiative, which improved vehicle value accuracy 70% for lessee/lessor. -Oversaw the negotiation, approval, and termination of 1000+ service contracts weekly for a network of over 380+ dealerships. -Led efficiency upgrade project with control of 2,500+ monthly dealer communications, increasing response times.
Regency LightingAccount Manager
Jan. 2014 - Jan. 2015Kennesaw, GeorgiaInstrumental in identifying additional business opportunities and technological improvements. Grew revenues through delivering innovative product offerings/services to existing and new clientele. Key Accomplishments: -Addressed $30M in annual nationwide customer orders, quotations, inventory counts, and account correspondence.
-Serviced key clientele, which included Louis Vuitton and Disney. -Strategically increased profit margins on average 20% by translating part numbers across brands to minimize costs and satisfy customer requirements.
CarMaxLead Business Office Associate
Jan. 2008 - Jan. 2014Norcross, GeorgiaProvided multi-million-dollar asset protection to drive vehicle sales. Facilitated process improvements across sales and operations. Teamed with various banks to identify and implement sustainable solutions, securing deals and funding sources for customers. Key Accomplishments:
-Conducted internal/external departmental audits, coordinated sales functions with management team, and trained/cross-trained direct reports to repeatedly achieve targeted sales of 900 to 1300 vehicles monthly.
-Coordinated optimization of a large buyer system, decreasing appraisal sales times by 55%. -Drove dealership sales in 2013 and 2014 resulting in 9 million dollars in increased sales over the two years by increasing funding on deals and lowering bad debt.
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