ConcentrixInformation Technology Technical Support
Jun. 2020 - Nov. 2020Tampa, Florida, United States · On-site• Provided customer service through email, phone and chat methods to find solutions to
residential network errors
• Demonstrated router and modem management and configuration to optimize residential
network functionality
• Documented notes for each call to improved team functionality and
troubleshooting processes
• Occasionally helped customers with personal phones, IoT, and devices that
were of scope for Spectrum Internet Services